Southfork Chrysler Dodge Jeep Ram - Service Center

Service work for a Tahoe 30 days old We got a Tahoe 2016 sales and finance was good experience. Now time for service after 2 weeks we experienced a shake at highway speeds, return for ser We got a Tahoe 2016 sales and finance was good experience. Now time for service after 2 weeks we experienced a shake at highway speeds, return for service and balance tires not a problem fixed. I got a email from Onstar telling me I need to have my car checked at a Chevrolet dealership so I did and I'm over the mileage warranty that's not a problem because I purchased the electronics warranty (extra cost) that morning I called the dodge place and was setting up a time to have it looked at but I was told that's not covered it's a added accessory I then i said no it's not it comes with the Tahoe, I then said I'm not arguing over the phone about it I'm on my way in . After arguing they said they will pay the 88$ to get it checked by Chevrolet dealership because they're a dodge dealership and if it's programming or a download it's on me . The next morning I dropped it off to be checked and at 11:30am they found out it's the antenna that's broken so I called the dodge place to get there approval to fix it and again a discussion about if there going to pay I ask him to let me know because we need our car back today. 30 minutes later I called the sales manager and he got it approved cool right wrong. At 12:30 I call to check on my car and he has not called to approve it just phone tag (1 missed call and a email from him that didn't approve it) .at 1:30 we called 6 times and was getting voicemails from everyone at the dodge place and finally got through at around 2pm we had to give him the number again to call and approve it . Picked up our car and the parts guy said he was rude when he called to approve it . What's going to happen when something major happens find a loophole to get out of fixing it I'm hoping I'm wrong and it was just a bad day or something for the Service guy today. I didn't list any names unless you want them . The only reason I gave 2 stars was because it got fixed PS I had to apologize to the nice service guy at the Chevrolet dealership for going through everything that happened today. More

Top Notch Service Deprtment Just visited the service department for the first time since making my truck purchase. Again, the quality of how they treated me totally exceeded my i Just visited the service department for the first time since making my truck purchase. Again, the quality of how they treated me totally exceeded my initial reluctance towards dealerships. They were professional, and they went above and beyond. Customer for life More

Great Service - No Hassles I bought my 2017 Ram Rebel from Southfork and was very pleased with the buying experience there. When it came time for my Ram’s first service I decide I bought my 2017 Ram Rebel from Southfork and was very pleased with the buying experience there. When it came time for my Ram’s first service I decided to return to the dealer and see how they serviced after the sale. I scheduled my service on a Saturday and when I arrived it was very busy. Even though it was a busy Saturday, the shop team was able to change the oil and rotate the tires in about one hour. They even washed the truck and vacuumed the driver and passenger floorboards. Southfork has been given me five-star service from day one. More

Great Service Department Best Service Department in the Nation. They were very helpful with my entire experience. I would recommend this Dealership to all my friends and famil Best Service Department in the Nation. They were very helpful with my entire experience. I would recommend this Dealership to all my friends and family and will buy my next vehicle from Southfork dodge. More

Excellent sales and service experience Purchased a Jeep Cherokee last March and have been very happy with it and the service that we have received. Our salesman was David Alcantar whom we Purchased a Jeep Cherokee last March and have been very happy with it and the service that we have received. Our salesman was David Alcantar whom we highly recommended. I recently took it in for an oil change, tire rotation and a recall. Blake Hatwell has me in and out within an hour. He also checked on me several times to see if I needed anything. We will definitely buy from them in the future. More

Awesome Customer Service I felt important from the time I walked in the service area until I left. After my car was service for the recall on it I returned to pick up my car I felt important from the time I walked in the service area until I left. After my car was service for the recall on it I returned to pick up my car and they had went beyond just the recall service. They had washed my car which it needed bad, they had aired up my tires they were low, and had dusted off the dashboard area. And I just wanted the recall fix! On my way home I remembered that I wanted to ask about getting a key fob for my husbands truck we lost. Went I went home I contacted the dealership by email. The response was almost immediately I recd a call and receive my answer. I was really pleased and appreciated their time with me. The service dept gets an A++ from me I will be going back there for my next oil change on my car too!!! More

Great job Southfork Dodge I truly trust Southfork Dodge with my truck they take their time with my truck and take the time to tell me about my trucks services and it needs of a I truly trust Southfork Dodge with my truck they take their time with my truck and take the time to tell me about my trucks services and it needs of any. Thanks Sylvester Tyler More

First service/oil change The service assistant met me straight away and got my car into the shop very quickly. The waiting area was comfortable and I was made to feel welcome. The service assistant met me straight away and got my car into the shop very quickly. The waiting area was comfortable and I was made to feel welcome. I was kept informed of progress and before i knew it the car was ready and waiting outside. Everyone was so professional! I'll happily use Southfork again. More

What a service Department The overall experience was one to mention. From the onset with the first call to them, Luis handled me with professionalism and he had the expertise i The overall experience was one to mention. From the onset with the first call to them, Luis handled me with professionalism and he had the expertise in the area of conversation. I say that like we all receive that knowledge-base when we are making any purchase. Unfortunately that is often not the case. We are assisted by some one that should be packing burgers not dealing with the public. Scott, Luis and Robert took the project to heart. I have a 2017 Jeep wrangle that they installed a 2" lift, 35" tires, rims, tint windows and much more. Service was quick, perfection was achieved. My hat is off to the crew, Scott for managing, Luis for parts coordination, and Robert for the installation. Semper Fi Gentlemen, Dan More

I must tell sombody If you want the best auto/truck, etc; (buying, repair(s), experience ever), go visit Southfork Chrysler Dodge Jeep Ram. My car stopped a few block for If you want the best auto/truck, etc; (buying, repair(s), experience ever), go visit Southfork Chrysler Dodge Jeep Ram. My car stopped a few block for the dealership. I went in a spoke with Scott (Service Manager) and faster than Superman he immediately instructed his repairman to go tow my car in. He even left his dealership to come and pick up my wife who was waiting by the car. Before he arrived, he got assistance from a police officer to assist us with flashing lights. " YOU'RE TALKING ABOUT SERVICE". From top to bottom then back to the top this is the most customer friendly Dealerships I have every encounterd. Congratulations Southfork, you are truly #1... More