Southlake Kia

so glad we did business with them again! I wanted to trade in my 2010 Soul and Claude the salesman was gone. But Rafael Cartagena , Jr. took such good care of us, he is amazing. He really w I wanted to trade in my 2010 Soul and Claude the salesman was gone. But Rafael Cartagena , Jr. took such good care of us, he is amazing. He really was great! He worked hard to get us the best price. When you go, ask for Rafael; he really listens to you and when it came time to explain all the features, both my husband and I were really pleased. More

mechanic Service department tried to charge me 800 dollers for a heater fix in my 2007 kia sedona when all it neede was a fuse reset, that cost 80 dollers! th Service department tried to charge me 800 dollers for a heater fix in my 2007 kia sedona when all it neede was a fuse reset, that cost 80 dollers! they r all about money so they will lie!!! Get secondopinions on everything!!!! More

Rafael has the deals I had to have a friend drive me out to Southlake Auto Mall because my car quit on my after 12 years. Rafael Cartegena came out to greet us and the re I had to have a friend drive me out to Southlake Auto Mall because my car quit on my after 12 years. Rafael Cartegena came out to greet us and the rest is history. After showing me several cars within my price range, Rafael was able to help me narrow down the choices with his excellent knowledge of both new and used cars on the lot. He never rushed or tried to push me into something out of my range. I really liked that. Nothing worse than a pushy car salesman, so I was grateful that none of that was present here at Southlake Kia. He patiently sat in each of the cars I wanted to test drive and gave me the details for each while I drove. By the end of my experience, I have to say that this was the easiest time at a dealership that I've had. Thanks to all the folks at there that helped me through every step. I appreciate you all, because even the ones who weren't directly involved were very pleasant. I will recommend Southlake Kia to anyone that's interested in getting a quality vehicle. More

My FIRST brand new vehicle :) I had done my research on the 2015 Kia Optima, and set my eyes on it as the car of my choice. While looking around online and at several other dealers I had done my research on the 2015 Kia Optima, and set my eyes on it as the car of my choice. While looking around online and at several other dealerships, the one I wanted was at my local Kia dealership. I called and Rafael Cartagena answered my call. He set up an appointment for me and after work, I set out to check out the car I was interested in. When I got there, the car was ready for me to check out, running and pulled aside - no waiting! He was very nice and answered everything I needed to know or was curious about. We instantly took it for a test drive, and I was a little skeptical on the car, but he reassured me on everything I was wondering. I had decided to purchase the vehicle, and he led me through the whole process, going over every brochure and piece of paper possible which is fantastic. He wanted me to know he was there to help. I couldn't have had a better experience, and I'm glad he answered my call when I first inquired about the vehicle. I'm 23 years old with a brand new 2015 Kia Optima - how awesome is that? Its been three weeks (sorry for a late review) and I'm very much enjoying my new vehicle. I've tinted its windows and added a few accessories to make it more to my appeal. I have a few upgrades to complete, which will all happen over time. I've yet to make my first payment, but it'll be nice when it does start. Thank you for the awesome car, and a huge commendation is deserved for my sales associate! More

Love my Soul!!! Was driving a 2004 Buick, in 2011! Within the 1st 3 months I had to replace the transmission among other things. So 3 yrs later we have more problems, Was driving a 2004 Buick, in 2011! Within the 1st 3 months I had to replace the transmission among other things. So 3 yrs later we have more problems, I decide I am going to trade it and get new! I start researching Kia. A co worker purchased at Southlake and encouraged me to check it out! I was greeted by a very friendly Rapheal Cartagena Jr. He was willing to show me anything I was interested in! I mentioned Soul and Ootima! Have knee problems so the Soul was easy in and out! Then I drove it and was instantly in love! When the fun part started they made the purchase part very easy. They took my junk off my hands and really worked with me on it because I was upsode down! All the staff in that dealership whether they worked with you or not were extremely welcoming! I so highly recommend Southlake kia and Rapheal! Stop it an see him! Purchase a KIa you won't go wrong! You get so much more for your money and Southlake, Rapheal and the finance guys will go out of their way to get more then what you paid for! More

Only the best at Southlake Kia! Thanks Rafa Recently, I was in a bit of a bind when my car broke down. I had previously spoken to Rafael Cartagena about purchasing a car. He took me on 3 test dr Recently, I was in a bit of a bind when my car broke down. I had previously spoken to Rafael Cartagena about purchasing a car. He took me on 3 test drives with no pressure whatsoever. I felt like the ball was in my court, he was easy-going, friendly, and knowledgeable on the vehicles. When I returned 3 weeks later, we picked back up right where we left off without a hitch. I already knew what I wanted and they made me a great offer. The paperwork and application was a breeze and they even stayed late to help me get the car home that night. I am now holding the keys to a 2014 Kia and boy does it feel good! Give them a call, their cars are quality automobiles, the deals are great, and best of all the customer service is exceptional! Definitely a cut above the rest. More

optima Was helped right away very friendly and knowlegable. Answered all my questions Was offered a free beaverage and popcorn while they got all my paper Was helped right away very friendly and knowlegable. Answered all my questions Was offered a free beaverage and popcorn while they got all my paper work. Recommend kia to friends and family More

POSITIVE STAFF WITH GREAT DEALS After experiencing a loss of my new Sorento to a fire I was really unsure about purchasing another. My vehicle caught fire at a dealership because of After experiencing a loss of my new Sorento to a fire I was really unsure about purchasing another. My vehicle caught fire at a dealership because of a faulty tow hitch. Dixie and Dakota at Southlake could not make buying a KIa a better experience. They showed me what was on hand and even took time to talk about ordering one I would build. I will return for all maintenance and have suggested to my girls to look there before they shop anywhere else. More

fantastic I always enjoy the people and service there. Everyone is always so understanding and helpful. I'd choose them over anywhere else everytime. Love it. I always enjoy the people and service there. Everyone is always so understanding and helpful. I'd choose them over anywhere else everytime. Love it. More

Great Experience Rafael Cartagena Jrwas a great salesman. He went above and beyond to make sure the experience was one to remember. Rafael and the sales team were all Rafael Cartagena Jrwas a great salesman. He went above and beyond to make sure the experience was one to remember. Rafael and the sales team were all around friendly and welcoming. I would recommend this business to more people. It was about building a relationship with the company more than making sure you buy a car. More