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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,164 Reviews
Call Service Center (219) 947-1600

1,164 Reviews of Southlake Nissan - Service Center

Sort by
March 23, 2022

Good service and very helpful. Had a problem with my car after I got it but they took care of it with no problem. More

by rbasemore
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
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Mar 29, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 22, 2022

Always professional, informative, courteous, and they do their job in a decent amount of time and do it well More

by katslad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Mar 24, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 03, 2022 -

katslad responded

Service area desk employees are very professional, friendly and informative. They stay in communication and Very good with explaining.

March 22, 2022

Randy is superb. Nissan has the best service department. I used to buy Hondas but Nissan service is better and cheaper More

by Gregory Cherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Mar 29, 2022 -

Southlake Nissan responded

Gregory Cherry, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

Mar 29, 2022 -

Gregory Cherry responded

I had a Honda and the fuel line went bad Honda wanted $1700, Toyota wanted $1500 another place wanted 1200$. Randy fixed it for 483$. I never bought another Honda . Now I have bought 5 Nissan’s. Thanks Nissan for being a fair dealership that also has equal opportunity. Randy is the best!

March 21, 2022

The service was great! !!Thank You so much for the service I received I really Appreciate!!! More

by valeriebennett31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2022 -

Southlake Nissan responded

Hi Valeriebennett31! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

March 18, 2022

Every experience that I've had, from the moment of walking through the door to make my initial purchase to having maintenance work done on my car, has been very pleasant. More

by tgains2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Mar 31, 2022 -

Southlake Nissan responded

Tgains2, we are so happy to read such a great review about Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

March 18, 2022

A+ customer service. Any questions I had were answered, with great detail in a way I could understand. I highly recommend this company. Thanks! More

by pizza9455
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Mar 31, 2022 -

Southlake Nissan responded

Hi Pizza9455! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

March 16, 2022

Went back and forth about price, told them to include gap, they didn’t listen waited till I was way into sighing to tell me they didn’t add it.definitely don’t listen to customer wishes More

by ritaholden72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Kawanna
Report | Print
Apr 01, 2022 -

Southlake Nissan responded

Ritaholden72, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Once again, we apologize for the inconvenience caused during your recent visit and will ensure this will not happen again.

March 16, 2022

The service person is always courteous and friendly they take time to explain to you . More

by nb0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
Report | Print
Mar 18, 2022 -

Southlake Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 16, 2022

It was good Will was excellent and made me feel happy will use again thanks More

by Charmaine pope71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2022 -

Southlake Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

March 15, 2022

Didn’t hear back when expected and called 6 times to no avail. Girl that answered phone was transferring me to service manager office instead of service department More

by yanekjl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Mar 17, 2022 -

Southlake Nissan responded

Yanekjl, thank you for your kind review; we are happy to pass along your comments to the team here at Southlake Nissan Inc! If you have any further questions, please give us a call. We're always happy to help!

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