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Southwest Kia - Mesquite

Mesquite, TX

3.3
1,488 Reviews
We believe in challenging the Status Quo and are committed to redefining the business of car selling. Southwest Auto has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We also provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
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1919 Oates Dr

Mesquite, TX

75150

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Showing 1,488 reviews

February 18, 2019

Heather Starlings Heather was amazing. She got our car service done quick was very friendly and courteous, made sure we were comfortable, she checked on us and asked i More

by mysoul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Stallings
Feb 18, 2019 -

Southwest Kia - Mesquite responded

Heather really is the best! I will pass your kind words on to her! Thank you!

February 11, 2019

From 1 vehicle to 2 vehicles Came in to buy our leased vehicle once lease was up and we ended up buying 2 new cars. We only had one and now we have one for each of us and Jerry To More

by 2servhim154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Free, Jerry Tonubbee
Feb 11, 2019 -

Southwest Kia - Mesquite responded

We love hearing these dealership stories! Thank you for sharing and congrats on the new vehicles!

February 02, 2019

poor, deceptive, unprofessional found a 2015 sportage ex on their internet site. located at the mesquite site. made an appointment to come and test drive. My wife and I arrived an More

by Jim s
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
name unknown
Feb 02, 2019 -

Southwest Kia - Mesquite responded

My name is James Seale, I am the Sales operations director for the Southwest Kia dealer group. I just left you a voice mail. I first would like to apologize for your recent purchase with our group. It is apparent we did drop the ball. As I stated on my voice mail I am out on vacation next week. However, I have asked Tim Lumpkin the Corporate Service Operations Director to contact you on Monday so this can be resolved. Sir, I appreciate your understanding in this matter. I promise you that we will fix it. Sincerely, James Seale Corporate Sales Operation Director Southwest Kia / Dallas Truck World 214-694-2800 j.seale@southwestkia.com

January 31, 2019

Good service from Atif Had an issue with management regarding my purchase but Another manager Atif Step up and had the issue resolved. I really do appreciate the way he han More

by carlady 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynell Richardson, Atif Shahzad
Jan 31, 2019 -

Southwest Kia - Mesquite responded

We strive to provide the best customer service experience possible and apologize if your experience did not live up to that standard. We will get the part and make everything right! Please reach out to us via phone at 214-694-2800 or email me at a.usman@southwestkia.com

January 26, 2019

Service Department The Service/Maintenance Department is Excellent. All of the service people I have met have been so very helpful and kind. Craig Greene, my service a More

by Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stanton, Craig Greene, Heather Stallings
Jan 29, 2019 -

Southwest Kia - Mesquite responded

Debbie, thank you for those kind words. We set a high bar for ourselves in customer service and we are happy your experience reflects that!

January 20, 2019

Maintenance Every time we come here for car maintenance we received Excellent customer service, we don't have to wait for hours. quick service. happy customers More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Jan 21, 2019 -

Southwest Kia - Mesquite responded

Thank you for the kind words. While we pride ourselves on our efficiency in regards to time, we pride ourselves even more on making sure we service vehicles correctly! Thank you again, we are happy we could help!

January 17, 2019

perfect in all ways!!! I just purchased a Kia Sorrento from Justin Martin at Kia Mesquite and was amazed at his knowledge and willingness to help which was contrary to other More

by Jim
Recommend Dealer
Yes
Employees Worked With
Justin Martin, Ali Usman
January 12, 2019

Best experience ever! I have always dreaded searching for a new car until I came here! With the help of Antonio Ayala I am now able to drive in luxury. I will continue to c More

by Downing2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Guzman, Antonio Ayala
Jan 15, 2019 -

Southwest Kia - Mesquite responded

We strive to make the car buying experience as stress-free and accessible to everyone as possible. Whether it is your first car or tenth car, we do our best to make car-buying a great experience. Thank you for your business and congratulations on the new car.

January 07, 2019

Costumer service Jerry is Professional and polite salesperson felt no rush on purchasing a car he was very helpful. Had no problem getting a brand new car. More

by Gtonche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Tonubbee
Jan 08, 2019 -

Southwest Kia - Mesquite responded

Gtonche, thank you for those kind words! It's what we do best 😉!

December 21, 2018

Set up Appointment Spoke with two separate employees the day before yesterday, concerning one particular vehicle and set up an appointment to view it. I told them we liv More

by Thrill13
Recommend Dealer
No
Employees Worked With
Do not intend to list names.
Dec 26, 2018 -

Southwest Kia - Mesquite responded

Thrill13, I am sorry to hear about your experience at our dealership. We do our best to ensure every guest is given the best possible car-buying experience. We sincerely apologize if your experience fell short of that. I am providing the contact information for our General Manager, do not hesitate to reach out if you would like to further discuss your experience. General Manager: a.usman@southwestkia.com

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