Southwest Kia - Mesquite

Set up Appointment Spoke with two separate employees the day before yesterday, concerning one particular vehicle and set up an appointment to view it. I told them we liv Spoke with two separate employees the day before yesterday, concerning one particular vehicle and set up an appointment to view it. I told them we lived an hour away. They informed me that it would be ready to test drive once we arrived. We checked in and spent half an hour waiting while they tried to locate the car. I finally asked to speak to the manager. He told me that so many people assure them they are on their way then never show up so I should understand why the car was not available. He told the salesman, who turned out to be a different employee than either of the two who booked the appointment, to show me other options. I explained that the vehicle I made the appointment for was the only one that interested me. Told him that the trip across town took me over an hour and cost $10 one way on the George Bush Toll Rd. He offered to drive the car to me once it was located. The bottom line is I spent 2.5 hours all for nothing. I was lied to then called a liar. I called again yesterday but was told the manager would have to call me back. Still haven't heard a word. I gave them the opportunity to do the right thing prior to providing this review. Potential customers deserve to know all experiences both good and bad in order to decide if it is worth their time to select certain dealers. This is 2018 and there are unlimited options to pinpoint the vehicles and dealers that interest us. This was an unfortunate waste of my time. More

Fast, Friendly Service I arrived for my service appointment and was immediately greeted by an employee. My service advisor, Lerone Loveless came to greet me and I was escor I arrived for my service appointment and was immediately greeted by an employee. My service advisor, Lerone Loveless came to greet me and I was escorted to the waiting area. Lerone came by to check on me a few times while I waited and after escorting me to the cashier, he drove my freshly washed car to the door. More

Happy customer My experience was great and love it. It was struggle at first. But they found a car in my. Budget as well good job.p My experience was great and love it. It was struggle at first. But they found a car in my. Budget as well good job.p More

Perfect! Car serviced in amount of time promised. This is my second visit to SW Kia for scheduled maintenance on 2018 Kia. Service has been consistent with no surprises. Any questions I have are alw This is my second visit to SW Kia for scheduled maintenance on 2018 Kia. Service has been consistent with no surprises. Any questions I have are always answered with courtesy and professionalism which I appreciate. I also notice the service representatives treat every customer with respect and appreciate their business. This is the first dealership service department that I actually trust and I am willing to drive several miles from North Garland to have my car serviced by SW Kia Mesquite. More

Another Great Experience at Southwest Kia (Service Center) Everyone I encountered was amazing. They were professional and got me in and out very quickly. We have used the service center many t (Service Center) Everyone I encountered was amazing. They were professional and got me in and out very quickly. We have used the service center many times before and we have always been very pleased with our experience. I was there buying another vehicle and mentioned some warranty work I needed done on my Kia. Carrie in finance immediately set me up with the service dept. and Heather made an appointment for my Kia and arranged for a loaner car. Now that is excellent customer service!!! Heather arranged for a loaner vehicle and James assisted me with the service request. They were both fantastic. (Buying of vehicle) We purchased a used vehicle from Justin and he made the entire process low stress and with no pressure. We also had a wonderful experience with Carrie financing the vehicle and getting us through the buying process. We have now purchased three vehicles from this dealership and will continue to buy here because of the staff's professionalism, knowledge, and customer service. More

Fabulous We were having drama had a critter very up in our car eat wires destroy stuff. They got our cat right in gave us quote, went over options, was so ca We were having drama had a critter very up in our car eat wires destroy stuff. They got our cat right in gave us quote, went over options, was so caring. Had us fixed immediately. Thank you so much for always providing great service and care. More

Wonderful Customer Service Southwest Kia in Mesquite has the very nicest, knowledgeable people. I have had many new cars, but the past 3 cars have been Kia's because of their o Southwest Kia in Mesquite has the very nicest, knowledgeable people. I have had many new cars, but the past 3 cars have been Kia's because of their outstanding warranty and the quality of the people that take care of me and my car. I very much appreciate it. More

Excellent Customer Service I came into the service department honestly a little shaken up and disappointed of how I had been recently treated at a dealership. I asked to speak t I came into the service department honestly a little shaken up and disappointed of how I had been recently treated at a dealership. I asked to speak to a manager because I was not confident I knew the right questions to ask the service department as I know nothing about vehicles- I was greeted with a smile by someone who genuinely cared about and was proud to give top quality customer service. Craig went above and beyond to assure I was being taken care of properly. He walked me through the entire process of what he was going to do and even went and picked up a part from somewhere himself so that I was not there waiting for it to be delivered. The service team was in and out updating me frequently so I knew what was going on. I was treated with the upmost respect and honesty and I highly recommend this dealership to everyone, More

Desiree's Visit Heather greeted me with a smile even though i arrived at closing. She took the time to answer my questions and explain everything to me. i left my v Heather greeted me with a smile even though i arrived at closing. She took the time to answer my questions and explain everything to me. i left my vehicle in her hands for service as well as inspection. She called promptly the next morning to advise when completed and advised how to proceed. She escorted me to the cashier and made sure my experience was successful. Thank you Heather!! More

Purchase of 2019 Kia Sportage Ex I just purchased a 2019 Kia Sportage EX from Southwest Kia in Mesquite and had a great experience! I highly recommend Justin Martin my Sales Represen I just purchased a 2019 Kia Sportage EX from Southwest Kia in Mesquite and had a great experience! I highly recommend Justin Martin my Sales Representative! He was very knowledgeable, and helpful in finding me the car I wanted within my budget. I love my car and I would use them again in the future! More