Southwest Kia - Mesquite

Excellent Service The Service Staff was very helpful and gave excellent customer service. I love doing business Southwest Kia. Every time I'm there, they make my experi The Service Staff was very helpful and gave excellent customer service. I love doing business Southwest Kia. Every time I'm there, they make my experience great. Thanks for always being a dealership of excellence. More

Oil Change Heather is always great to work with. She got me my car in and out in less time that she estimated! I appreciate that, thanks Heather!! Heather is always great to work with. She got me my car in and out in less time that she estimated! I appreciate that, thanks Heather!! More

NEW CAR when we went there it was to fix an issue we had with a bad family decision. Justin sat and listened to the issue and helped us to right the wrong. h when we went there it was to fix an issue we had with a bad family decision. Justin sat and listened to the issue and helped us to right the wrong. he helped us pick a car that was affordable and we discussed the best way to fix this issue without feeling we never going to be able to repair the damage this family member had caused. he was patient and he worked with Ivan to get us where we could afford to do what had to be done. Justin also went above and beyond to help us complete the process and him get the car and get us on the road to get our child at daycare , that man was running to get this done and us on the road Ivan knew of the issue prior and talked to us and knew what we were facing and he helped so much and went out of his way to be so helpful and explaining what needed to be done I truly am impressed by everyone at that car dealership , as this could of been an ugly problem and they helped us find resolution . While the reason for the new car was not the best , I could not of met 2 of the best people . in this day and time you do not find much in humanity . I just want to say Thank you to them More

Car trade in. They were very helpful. I traded in my car and I got my first car to finance myself. It’s appreciate for them to take a chance on me and allow me to f They were very helpful. I traded in my car and I got my first car to finance myself. It’s appreciate for them to take a chance on me and allow me to finance my own car with no co-signer or anyone else to rely on. More

GREAT SERVICE I called kia about a problem i was having with my kia cadenza, i talked with craig green, and took care of the problem. i have no issues with my care I called kia about a problem i was having with my kia cadenza, i talked with craig green, and took care of the problem. i have no issues with my care as of now, i like the way it was addressed, mr green was quite professional.and i appreciate that. THANKS More

Finance department screwup Let me share my dissatisfaction with the finance department and management of the mesquite Southwest Kia. To be fair, I was pleased with the sales sta Let me share my dissatisfaction with the finance department and management of the mesquite Southwest Kia. To be fair, I was pleased with the sales staff and Jerry. The only issue with him is that he could have done more to help my satisfaction. The finance department totally did not understand the deal that was agreed upon. I was purchasing a certified pre-owned and had negotiated a fair price of the car. Finance changed the pre-owned part to be 2 year waste for a theft deterant system and supposedly I am supposed to have 3 years of routine maintenance covered. I have sent emails to the sales manager as well as the general manager with no response from either party to clarify what coverage I have outside of the remaining factory warranty. More

Without a doubt Heather Stallings is the best!!!!! I was in and out in less than an hour. Heather is the "BEST"! I have two cars and take both of them here in Mesquite. I was in and out in less than an hour. Heather is the "BEST"! I have two cars and take both of them here in Mesquite. More

Customer Service Oil change/recall... the team did a great job. I was informed about the service and the work was completed in a timely fashion!!! Great job Guys!!!! Oil change/recall... the team did a great job. I was informed about the service and the work was completed in a timely fashion!!! Great job Guys!!!! More

Sales, Great. Finance, Lacking. The sales individuals are very top notch at Southwest Kia in Mesquite! When I walked towards the entrance of the dealer, a sales individual greeted me The sales individuals are very top notch at Southwest Kia in Mesquite! When I walked towards the entrance of the dealer, a sales individual greeted me and asked if I could help. Overall, I really liked the feel of this place. It was not like the typical dealer: commission-driven salesmen who simply want to sell you a care and don't really care about you. Rather, the SALES individuals were your friend and wanted to help you every step of the way. However, the FINANCE department was your typical run-of-the-mill department you would expect at a dealer. The finance representative just kind of stared at his computer and was not as friendly or as interested as the sales representative. He was quick in his work and wasn't clear with what he was doing. After such a great experience with the sales individual, it was quite a disappointment to deal with this department. Overall a great place, but be on your toes during the finance process! More

Great Customer Seevice Very welcoming staff Eager to help you find what your looking for As soon as you walk in they greet you and find a salesman right away to assist you Very welcoming staff Eager to help you find what your looking for As soon as you walk in they greet you and find a salesman right away to assist you My experience was great and I had a great salesman he was determined to get me out of my 2013 Honda Civic into a 2018 Kia Forte. He was quick and very attentive. He asked me what kind of car I was interested in and I told him I liked the Kia Forte. He asked me if I did get approved did I like that one on the showroom floor and if i did would I like that one and I said yes. He did everything he could to make sure I walked away with it and I did and I love every minute of it. Thanks Southwest Kia of Mesquite for helping me get the car I always wanted! More