Southwest Kia of Rockwall - Service Center

Service is great except for calling and being on hold indefinitely and then leaving a message and no call back. indefinitely and then leaving a message and no call back. More

Always friendly and professional service. Good at keeping you informed while you have your car in for service. Good at keeping you informed while you have your car in for service. More

Charles did an awesome job getting my car quickly and kept me informed at all times! kept me informed at all times! More

Very attentive service personnel. They listen, advise, and perform the requested service. Waiting timeframe is reasonable. They listen, advise, and perform the requested service. Waiting timeframe is reasonable. More

Timely and courteous. Nice lounge. Kept informed. Service was great. Car was very clean when I got it back. Nice lounge. Kept informed. Service was great. Car was very clean when I got it back. More

My last experience was great. James (Jimmy) the service rep was super nice, knowledgeable, understanding, and got me in without an appointment. Came in with a tire that needed r James (Jimmy) the service rep was super nice, knowledgeable, understanding, and got me in without an appointment. Came in with a tire that needed repair, and he made sure that it was taken care of in a timely manner. He was good about following up with me on the progress of the service. James and Charles are the best Service Reps. More

Charles from the service dept always provides excellent customer service. I’ve been taking my Kia to SW Kia of Rockwall for quite sometime and they never disappoint. We may be in the market for a new car a customer service. I’ve been taking my Kia to SW Kia of Rockwall for quite sometime and they never disappoint. We may be in the market for a new car and we will definitely turn to these guys when the time is right. If your car is in need of some TLC contact Charles I promise you won’t be disappointed. More

Professional and friendly team members. The service department is exceptional at getting the vehicle serviced and updates provided during the service. The service department is exceptional at getting the vehicle serviced and updates provided during the service. More

Great job on attention to details. You did a great job on finding out what was really wrong with my car. I thought it was just an oil leak but you figured out it was a gasket for m You did a great job on finding out what was really wrong with my car. I thought it was just an oil leak but you figured out it was a gasket for my transmission. Thank you for taking the extra time needed to find the problem. You all always do a good job. That's why I always bring my car to you. More

I see the problem with Sabino not calling service customers was never addressed. My wife set up an appointment to get our Stinger AC fixed on the 19th. She shows up today to a total waste of time. customers was never addressed. My wife set up an appointment to get our Stinger AC fixed on the 19th. She shows up today to a total waste of time. She never got an appointment confirmation call from Sabino telling her what to expect, where to go, and can she have a loaner since she's leaving it numerous days. All things that would have saved her time and money. Instead he says he called everyone but he didn't call her. He finally acknowledged that after insisting he did. Then he tells her no loaner and he rescheduled her for 5 days from today to do the same thing she was there for today. To check her car in to get it fixed. So she drove up there for nothing because he didn't take the time to call and answer some very important questions so she could be prepared to leave her car for her service appointment. I called to speak to the service director and all he did was acknowledge they made mistakes and apologized but gave no resolution. Just basically said sorry and when it comes in next time he will try and make sure it gets in a fixed quickly. If I knew my guy dropped the ball and didn't do something that caused my customer to waste time money and pushed them back another week to get their car in for NO AC in texas heat after already waiting 10 days I would've done alot more than say sorry. More