The experience was ABSOLUTELY hassle free. They treated us like family and have us the best deal possible. We have bought 4 Kia Souls from this dealership, WE WILL NEVERBUY FROM ANOTHER DEALERSHIP.
Austin Orthman is the best. He is the brother I never had! Thank you to everyone for making our experience so stress free.
"We actually had a great time buying a car. "
As soon to be parents it was time for a larger vehicle, this seemed like a chore no one wanted to do. After spending several weeks assessing options/needs and a budget we finally made our decision and chose Southwest Kia of Rockwall as our place of business. When we arrived we were introduced to Austin and I can say we immediately hit it off at a good start. Throughout our experience Austin never seemed worried about himself but, instead our needs. Most salesmen are always worried about their needs and just want to get you in whatever they can. We browsed the lot, talked about our expectations and the dreaded financial matters. Austin was very friendly and sat with us during all our waiting periods such as the credit check, paper work, etc. we all got to know each other and I can say as a first time buyer I had absolutely no added stress thanks to Austins execellent customer service. After purchasing our Kia Soul Austin extended his gratitude to us as customers and followed up with us for the first few days to ensure we were having no unexpected problems with our new vehicle and all was well with everything else. Sincerely a super nice guy and a very solid partner in the car buying experience. We have happily recommended his services to many friends and coworkers.
"Great service & professional "
- Rodney Jaynes
Kia Rockwall was wonderful from management to the salesmen, my sales person Andrew was great, he was professional, honest & very helpful with the purchase of my new used car. I would definitely recommend Kia Rockwall to others do to their no hassle, professional & honest approach to selling people vehicles.they welcome you in & treat you like family , just as they are a family own business.