We purchased a late model Subaru Outback from Spartan Toyota late last year with a great deal of what turned out to be misplaced confidence. The confidence was based on our experience with two other late model used vehicles purchased from the same dealership (which were entirely satisfactory), and led us to delay a visit to a trusted local foreign car specialist until two months after delivery. What we learned when the car was inspected was that the Subaru had a major, undiagnosed (and, as it turned out, common) mechanical prolem, i.e. a cracked head gasket.
When we raised this issue with the dealership - asking for some relief from the estimated $2,000 repair - we were treated dismissively and discourteously. The best they could offer was a dealer cost repair in their service department. Which we declined, inasmuch as their service department failed to detect the defect in the first place and we were strongly advised by Subaru experts to not have the repair done at any dealership, especially not one owned by a non-Subaru retailer.
In short, Spartan Toyota got hosed when they took the vehicle on trade, then passed their mistake along to us when we acted on our misplaced confidence.
Lesson learned. But we'll never be back.
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