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Spartan Toyota

Spartan Toyota

5701 South Pennsylvania Avenue
Lansing, Michigan 48911


Sales: (517) 394-6000
Service: (517) 394-6000
Parts: (517) 394-6000

Spartan Toyota
Manufacturer: Toyota

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.8
  • Friendliness:

    4.8
  • Overall Experience:

    4.6
  • Pricing:

    4.4

24-Month Rating

based on 84 reviews

4.7

4.7 out of 5

91 lifetime reviews

Spartan Toyota

Most Reviewed Employees

  • Jarrett JamesJarrett James
    Sales and Leasing Consultant
    17 reviews
  • Cody CusanCody Cusan
    Assistant Service Manager
    11 reviews
  • Jessica LawrenceJessica Lawrence
    Finance Manager
    9 reviews
  • Tom KissaneTom Kissane
    Assistant Service Manager
    6 reviews
  • Jason HusbandJason Husband
    Sales and Leasing Consultant
    5 reviews
  • Juwion McAbeeJuwion McAbee
    Assistant Service Manager
    5 reviews
  • Duane DorazioDuane Dorazio
    Sales and Leasing Consultant
    4 reviews
  • Jim KeytonJim Keyton
    Sales Manager
    4 reviews
  • Stefan GarrisonStefan Garrison
    Sales and Leasing Consultant
    4 reviews
  • Trish SimpsonTrish Simpson
    Sales and Leasing Consultant
    3 reviews
View All Employees

Cars For Sale by this Dealer

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Certified: Spartan Toyota

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Spartan Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Cable TV Parts Store
Children's Play Room Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Drive-In Service Shuttle Service
Free Coffee Television
Free WiFi Vending Machines

white1kd
5/17/2013 5:13:13 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike McMillan
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spartan Toyota:

Mike was very helpful and knowledgeable. He was quite patient answering all of our questions and stayed several hours after he was supposed to get off work to complete our transaction. We didn't feel pressured or hurried and ended making a purchase that we feel good about.

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mahoney3
5/16/2013 4:54:32 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Juwion McAbeeJuwion McAbee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spartan Toyota:

Nothing negative to report....they are terrific! this is the third vehicle I have purchased from them and have always been happy with everything from sales to service.

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Hapeman1
5/14/2013 11:01:01 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stefan GarrisonStefan Garrison
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spartan Toyota:

It was a great experience buying my first new car from Spartan Toyota
There was very friendly and I feel like I got a great deal

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yb289
5/9/2013 10:16:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim KeytonJim Keyton
Titus MerriamTitus Merriam
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spartan Toyota:

Titus and Jim were both great! They came into the dealership early to accomodate my schedule, and were willing to do everything possible to make the process go smoothly and make sure I was satisfied. As a first time car buyer, I really appreciated the time they were willing to spend with me to make sure I understood everything and was comfortable with the process. Titus also provided great follow up to make sure I was happy with the car and see if I had any questions, always with a smile, a personal touch and top quality customer service all around. Definitely ask for Titus if you want to be a satisfied car buyer!

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mille919
5/2/2013 8:10:56 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Juwion McAbeeJuwion McAbee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Spartan Toyota:

Juwion is very responsive and conducts himself in a professional and honest manner. I take my vehicles to Spartan because of Juwion and the fact that I trust him.

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gogreennow
4/30/2013 6:54:07 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Juwion McAbeeJuwion McAbee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spartan Toyota:

I made a last minute appoitment and I was able to get in 30 minutes after I called. I was greated by friendly effecient service writer Juwion McAbee who promptly took care of me. In 45 minutes I was on my way again with a freshkly washed car and Mulitpoint Inspection service sheet that told me everything that was inspected and cared for. For $21.28 this is a real bargin in todays market. Oh by the way, I looked at a new Avalon with no pressure to buy from the sales person. I will be purchasing a new Avalon sometime this year and this is the dealership I will purchase it from.

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gizmosully26
4/30/2013 2:46:14 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Alec Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Spartan Toyota:

i had a pleasant experience getting my oil changed. the wait was not too long. all of the employees were friendly and accommodating, especially Alec Smith.

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baszlerj
4/29/2013 11:22:56 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
alec smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spartan Toyota:

I was pleased that although I brought my car in for just a oil change/tire rotation they also solved another problem another dealer could not solve. And I was not charged for this helpful adjustment to my tire sensor button that would not turn off. Car was washed and an offer was made to order me a missing part for my back door. Very helpful service representative, Alec Smith.

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MRHUGE
4/29/2013 7:08:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike McMillan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spartan Toyota:

I ran into Mike when The Toyota dealership was running a promotional sales option last month. I was impressed with Mike because he was personable and down to earth, but he did not find an option for me that was in my budget. He worked very hard and he found me some options when the worst thing happened. I was in an accident that ruined my car.
Mike not only walked me through the scary parts of losing a vehicle to an accident but may have put his reputation on the line when he and his associates helped me get a new vehicle with no money down and a substantial rebate. That’s the kind of help that makes a fellow feels like he belongs even when bad things happen. Mike is more concerned for me than selling me a car. I sure hope all the difficulty he has and will go through to get me into exactly what I wanted will pay off for him. I’m pretty sure he will be happy because I’m in a great car with a great price. Thank you Mike.

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komaromy1
4/26/2013 9:27:24 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Alec Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Spartan Toyota:

Great customer service, thorough work, great waiting area with desk space; car gets washed every time after service. Very efficient. I am very impressed by this dealership.

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