Spartanburg Honda

Not the way to do business! ! I was in the market for a 2020 Honda CRV and Cars.com brought me to this dealership. I saw a great deal on a CRV and decided to make an appointme ! I was in the market for a 2020 Honda CRV and Cars.com brought me to this dealership. I saw a great deal on a CRV and decided to make an appointment. The people at first were very friendly and reached out. They let me know their appointment times are from 930 to 6 Monday through Saturday . So I decided to schedule my appointment for 10 AM. I got pre-approved from my own credit union and was ready to put a deposit down because they were going to cut me a check that Monday if everything worked out. I pack up my wife three-year-old, and six month old in the car and I arrive at 9:18 AM and message the salesman Michael Westmoreland to let him know I have arrived. He then responds back to me at 9:20 telling me that the vehicle has been sold. And we have other options for you. The dealership just opened at 9 o’clock and I have been talking to him for the past few days about this vehicle. Why couldn’t he have held on to this vehicle for a few more minutes? I came with full intentions on buying this vehicle if it drove. The salesman then explains to me. It is first come first serve. I explained to him that any other dealership has a 72 hour non refundable deposit to hold a vehicle. Then told him again about my hour long drive as I’m holding my 6 month old in my hands and I asked him again, What time did they open because I wanted to emphasize that they just opened and just sold this vehicle I had an appointment. He then shows me a 2019 with more miles and tells me it’s “comparable” I’m thinking why didn’t you show the non appointment person this vehicle? The sales lady told me earliest I could be there was 9:30 if I had an appointment, so a random person on the streets takes priority over your appointments? Not even the bank or the DMV have this first come first serve policy, it shows how you value the money more than the people. They also would have had to honor the price on cars.com which was $2000 less than the price they had posted on the dealership website so I know they were happy to hear someone would pay the extra money. Another example of money comes first people and family comes after. If you aren’t financing with this dealership they will treat you like a second class citizen and they have expressed to me and my family that the money comes before the people. I would not go to this dealership to buy a car and if you absolutely have to, do not bother making an appointment just come at opening and make sure you pick what you want quickly. This place has left a horrible taste in my mouth and I don’t like how the salesman was nonchalant about the way they do business. I told him upfront I am BIG on transparency and this place is shady at best. More

I didn’t go to them…. So how can I review them…. They never calll me back So how can I review them…. They never calll me back More

Great company to do business with Vic Bailey Honda goes above and beyond to sell their cars above and beyond to sell their cars More

They are Always fair and helpful! We keep coming back. ...for over 12 years now We keep coming back. ...for over 12 years now More

Matthew was fantastic to work with! The process was simple and straight forward. I would do business with this dealership again. The process was simple and straight forward. I would do business with this dealership again. More

Terry was upfront and easy to work with, this was my second purchase from him! second purchase from him! More

Pleasant and knowledgeable staff were all very helpful. Very easy to work with. Not pushy Very easy to work with. Not pushy More

Wry professional and helpful. Worked very hard to earn my business. I will be back. Worked very hard to earn my business. I will be back. More

Matt was very helpful with the whole process in buying my new HRV. He was very good at communicating as well. new HRV. He was very good at communicating as well. More