Spirit Lexus

I dealt with four people during my purchase, which was fine. They all helped me through the process. Overall, I was satisfied. Two things stood out for me that could be improved: 1. It took two weeks to fine. They all helped me through the process. Overall, I was satisfied. Two things stood out for me that could be improved: 1. It took two weeks to get owner's manuals. 2. My purchase meeting was interupted a couple of times to wait on potential customers who came into the showroom. Yet, I had to wait when I came in to pick up the owner's manual. Also, I received two identical form letters a week apart after the sell. That did not seem very personal to me. More

Fantastic experience. Easy and no problems. Friendly sales and financial people. Eager to make the deal work for us. Helpful in setting up bluetooth and iPod. Explained in detail the workings of the i sales and financial people. Eager to make the deal work for us. Helpful in setting up bluetooth and iPod. Explained in detail the workings of the inside of the car so that any changes from my previous Lexus were showed and explained. More

After the sale was finallized we were told the car is coming from Denver at first and then from Mineapolis - when in reality the car came from another dealer in St. Louis. When we went to pick up the car coming from Denver at first and then from Mineapolis - when in reality the car came from another dealer in St. Louis. When we went to pick up the car as scheduled by our salesperson the person who was to give us "an hour of training" on the Navigation system and other operating functions, was not to be found for over half an hour. The "training" lasted half an hour and was totally disorganized. Then we were given two keys of which one did NOT work. The sales person said it is the battery - turned out it was the wrong key for a different car at the other dealership. We received the second key couple of days later and HAD TO PICK IT UP, no help was offered. When I went to pickup the key the salesman did not even acknowledge me, he was more interested in selling a car to another potential customer. The door guards were not correctly installed and had to be re-applied as we waited there. The car was NOT preped for delivery!!! There has been NO communication from the dealer relating to this sales process. For a luxury car purchase this was most definitely a lousy experience. More

We have been buying vehicles from Bob Salzman for years and followed him from another dealership to Plaza. When my recent back surgery meant I had to give up my BMW sedan, we called Bob to see if he could and followed him from another dealership to Plaza. When my recent back surgery meant I had to give up my BMW sedan, we called Bob to see if he could show us the 2010 Lexus RX350, which had the remote access I'd become so accustomed to, even though he sells BMW's at Plaza. He arranged to have one there when we arrived and we ordered one that day. Bob does everything right and is the consummate, caring friend everyone should have at a car dealership instead of a pushy salesman. Bob did everything possible to insure that we had a good experience and got the car we wanted. Everyone should have a Bob Salzman! Just one of the things he always does is to call us every couple of months to see how we & our vehicle are doing & if we're still happy with it. He's been staying in touch for over 10 years now. There was a slight delay in the delivery date but the Lexus General Sales Manager George Matthews more than made it up to us. Both he & Bob have stayed in contact after the sale to make sure we're satisfied. Everyone at Plaza has been extremely friendly. We're very satisfied with both our buying experience and our car. More

I have bought numerous cars from Plaza and always had a wonderful experience. However, on a recent purchase of a 2010 RX 350 my experience was most unpleasant. After agreeing to a purchase price with my wonderful experience. However, on a recent purchase of a 2010 RX 350 my experience was most unpleasant. After agreeing to a purchase price with my salesperson (who was terrific), I received a call from the salesperson that a "new" sales manager would not honor the deal that was reached. The new sales manager wanted an increase of more than $1,300 in the agreed price. Fortunately, the salesperson "went to bat" for this long-time customer and convinced the dealership to honor the sale price. Needless to say, this is not the experience that Lexus would want a long-standing customer to receive. More

I have purchased 5 cars from Chris and he is always easy to work with and takes the hassle out of the car buying experience. My wife and I also enjoy the fact that Plaza has all the brands we would conside to work with and takes the hassle out of the car buying experience. My wife and I also enjoy the fact that Plaza has all the brands we would consider buying. We love the one stop shop. Thanks Chris More

Victor and Annetta Turner 1471 Pasteur Lane Swansea, Victor and Annetta Turner 1471 Pasteur Lane Swansea, Illinois 62226-8930 Lexus Corporate Office Subject: Delivery of Lexus RX350 – 2010 Victor and Annetta Turner 1471 Pasteur Lane Swansea, Illinois 62226-8930 Lexus Corporate Office Subject: Delivery of Lexus RX350 – 2010 Vehicle To the Market Manager of Lexus Corporation, My husband and I came into the Creve Coeur Lexus Dealer and Selected the vehicle of our choice in the month of June 2009. The salesman Chad Lowery was our original salesman he was very friendly and professional. We explained to him what we ordered a brand new 2010 RX 350 and agreed on a sales price. Chad explained to us that it would take 3 to 4 weeks to receive what we wanted because of low inventory. Within those weeks we were told by Lexus that Chad had taken a leave of absence. Tom Gibson stepped in to proctor the deal in which my husband was in daily contact with him. We had to wait three weeks for Mr. Gibson to locate our vehicle, which was understandable. Mr. Gibson notified my husband that the vehicle had arrived and my husband made arrangements for me to fly to St. Louis in order to consummate the deal. My Husband talked with the Tom on several occasions and he assured him that everything was in order that the car was ready for delivery, and that we were going to be pleased. I flew in from Washington DC on an early flight arranged by my Husband because he had to work during the week. Our expectations were that all of the details were in order and the car was ready for delivery, with everything arranged a week in advance for a smooth and seamless delivery. Mr. Gibson told us that the vehicle had been prepared and ready to go. My Husband picked me up at 8:00 am Saturday July 24, 2009, from Lambert International Airport, and we went straight to Plaza Lexus in Creve Coeur Missouri. Mr. Gibson knew we would be there when we arrived needless to say the car had not been prepared for delivery. Mr. Gibson did not even know where the vehicle was. He assumed that it was in the delivery bay, like all other vehicles when delivered and it was not. He had to track the vehicle down elsewhere in the shop. The vehicle was supposed to be detailed with a silver stripe painted on the sides, with door guards and the vehicle was supposed to be sprayed with a protective sealant over the paint prior to our arriving on Saturday. Mr. Gibson apologized and then they ran it through the car wash, when we went out to look at the vehicle it was still dripping with water, not cleaned the windshield, the glass and sunroof were water spotted and stickers still stuck on each mirror. Mr. Gibson told us that the vehicle had just been sprayed with sealant. How could that be with dry stickers attached to each mirror and the car dripping wet from a car wash? Bottom line nothing was done to this vehicle. In good faith we believed that after signing the contract and handing over a $50,000.00 dollar check, the only thing we would have to come back for was the painting of the detail stripes because nothing had been done prior to our coming. Even though my Husband was told by the salesman that everything would be done before Saturday and it would be ready for delivery put into the delivery bay waiting on us on that Saturday. Mr. Gibson tried to show us some of the features, but was interrupted by a salesman stating he (Mr. Gibson) had another customer. After leaving the dealer we noticed to our amazement a scratch on the back of the vehicle on the trunk lid. It could have happened during the delivery to the dealer, but someone should have caught that scratch before delivering the vehicle to us. Someone, (whom ever) tried to disguise the scratch using brown touchup paint on a black vehicle over the scratch. We were very upset! So, then we had to go back to the dealer, mind you we haven’t eaten and I just got off my flight 8:00 am that morning. I was not happy with the whole experience spending hard earned dollars for this vehicle not to mention the price the customer service we received was highly unacceptable! When we arrived back to Plaza Lexus, George Matthews the General Manager came out to see what was going on and assured us that everything would be done on Monday July 27, 2009. My Husband had to work on Monday so he had to get up 2 hours earlier to come back to the dealer to drop the vehicle off, so they could correct all of the irregularities that should have been caught and corrected before delivery. Mr. Gibson left him his loaner car with no gas, so he had to stop 6:00 in the morning to put gas in the car so he could get to work! We know that Lexus is the top of the line, but the customer service during delivery at Plaza Lexus Creve Coeur was poor. No customer who spends any price for a vehicle especially $50,000.00 should experience this kind of service. We were really inconvenienced from start to finish and did not get the service we were expected, prior to getting there on Saturday. Thanks, Victor & Annetta Turner More

We found that our salespersons were wonderful to work with. They were very helpful and supportive with making sure that we had full customer satisfaction. Chris has a great personality and is very people with. They were very helpful and supportive with making sure that we had full customer satisfaction. Chris has a great personality and is very people friendly and customer oriented! It is good to deal with people with years of knowledge and experience on what they are selling!! We have been buying Lexus for years and love the drive and ride. Thanks More

Actually went to get an idea of what our used 2003 SC430 was worth and ended up buying a new Lexus although my wifes first choice was a Mercedes E350. Difference in price of a new ES350 versus a used E350 was worth and ended up buying a new Lexus although my wifes first choice was a Mercedes E350. Difference in price of a new ES350 versus a used E350 being nil we decided on a new car and bought that day. Have owned both Lexus and Mercedes in the past and found the Lexus experience equal to or better than problems encountered with Mercedes. More

Tom was very easy to work with. He introduced my husband and I to the manager right after he met us. They beat Kenny Kent Lexus in Evansville, IN price by $1000 and this vehicle had an extra $375 feature th and I to the manager right after he met us. They beat Kenny Kent Lexus in Evansville, IN price by $1000 and this vehicle had an extra $375 feature that I really wanted. They also traded with another dealer to get the vehicle we wanted and did not charge another "delivery fee" and did not ask for money down before the trade like Kenny Kent did. I would definetely recommend Plaza Lexus. More