Spitzer Acura - Service Center

Keith was great to work with ! Super friendly and accommodating with my schedule. Smooth pick up and drop off of vehicle. Happy customers! Super friendly and accommodating with my schedule. Smooth pick up and drop off of vehicle. Happy customers! More

Once the vehicle is scheduled, the service is fine. The frustration is that I had to call the service department 5 times to get an appointment, on 4 attempts, no one in service ever picked up the phone The frustration is that I had to call the service department 5 times to get an appointment, on 4 attempts, no one in service ever picked up the phone, I left voicemail with no return call, on the 5th try, I told the receptionist I'm not hanging up until someone takes the call. Once I finally got someone on the line he was clearly irritated by my approach and hit my wife with an "accelerated" service fee of $96.95. I bought an Acura not a Chevy for a reason! I'm pretty sure you can do better. More

Layne did an excellent job scheduling and followi g up on our recall appointment We had to wait 2 weeks to get a loaner, but it worked out fine our recall appointment We had to wait 2 weeks to get a loaner, but it worked out fine More

Very timely, professional, and always very easy to work with. Always feel valued and can trust the information I receive. with. Always feel valued and can trust the information I receive. More

The service professional was outstanding. She (apologies for not remembering her name) explained the process in detail, walked me thru the results of everything and was extremely polite and She (apologies for not remembering her name) explained the process in detail, walked me thru the results of everything and was extremely polite and pleasant to work with. More

None of them want to be working there. They are all miserable. They did their job but the atmosphere was lethargic at best. They are all miserable. They did their job but the atmosphere was lethargic at best. More

Great Service. Short wait to get my service completed. Thank you Al, Jeanne, Layne and Sam for all the help with answering my questions patiently and resolving the Short wait to get my service completed. Thank you Al, Jeanne, Layne and Sam for all the help with answering my questions patiently and resolving the issues I had. More

He was honest and easy to talk to. Didn't try to up sale extras Didn't try to up sale extras More

3 manufacture recalls were addressed along with state/emission inspection and oil change. I received a loaner car for a few days while the repairs were being completed. Very satisfied with the se state/emission inspection and oil change. I received a loaner car for a few days while the repairs were being completed. Very satisfied with the service department and the quality of the work performed. Our 2020 MDX which we have owned for 5 years has been a great car with the cost of ownership being very low. More

This was my first visit for service since purchasing my vehicle. Layne Ciminel was very accommodating and I am very pleased with the work that was performed. In addition to the scheduled work the service vehicle. Layne Ciminel was very accommodating and I am very pleased with the work that was performed. In addition to the scheduled work the service technician also made some great changes to my navigation system. More