Spitzer Acura - Service Center

Poor customer service, advisors are clueless. Rude on the phone and very unhelpful. Unwilling to give a loaner vehicle despite website saying they are available. Rude on the phone and very unhelpful. Unwilling to give a loaner vehicle despite website saying they are available. More

The service department has always been great. I’ve owned my car for 11 years and they have never steered me wrong. They never tried to upsell. Very honest individuals. I’ve owned my car for 11 years and they have never steered me wrong. They never tried to upsell. Very honest individuals. More

As always, Layne was very helpful professional when I had my car serviced recently. He's great at communicating with me when any issues arise and tries hard to have the service work finished up in a reasona my car serviced recently. He's great at communicating with me when any issues arise and tries hard to have the service work finished up in a reasonable amount of time. More

All did a great job especially the person who followed up on checkpoints that I chose not to have done. One I did myself and the second will have done in near future. up on checkpoints that I chose not to have done. One I did myself and the second will have done in near future. More

Layne Ciminel is very professional and courteous. I trust his judgement and he always accommodates my needs. I have always been happy with the service I have received. I trust his judgement and he always accommodates my needs. I have always been happy with the service I have received. More

Great, timely, online appointment made and the car was taken immediately with no hassle. Given back promptly on time as promised. taken immediately with no hassle. Given back promptly on time as promised. More

I was more than pleased with the customer service provided by Layne Ciminel. Layne professionally handled my questions on a service visit. In particular he told me what was needed such as needing provided by Layne Ciminel. Layne professionally handled my questions on a service visit. In particular he told me what was needed such as needing tires. Finally, he escorted me to my car and was friendly. I would ask his assistance in the future. Gerard Beer More

Very professional and Courteous. Explained what was being preformed and was well within the time frame given for the job. Explained what was being preformed and was well within the time frame given for the job. More

The 3% up charge for use of credit card was not clearly stated on check-in or when called for pickup. And, when I decided to use cash, there was no cashier on duty. I was still able to use cash after the s stated on check-in or when called for pickup. And, when I decided to use cash, there was no cashier on duty. I was still able to use cash after the service representative got someone to access the cash box. This process isn’t customer friendly. We only had an inspection; what if we had a lot of work done, and didn’t know to bring cash/check to avoid the upcharge. Take a look at this policy, reconsider the up charge, or clean up the process and communication. More

Layne Ciminel also helps me with my MDX. Also Adam Solomon was very receptive in the sales department. Both need a raise. Also Adam Solomon was very receptive in the sales department. Both need a raise. More