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Spitzer Kia Cleveland
Cleveland, OH
1,813 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,813 reviews
June 13, 2012
Tom Peters helped me get the best deal possible on my NEW 2012 KIA five door Forte.. zero pressure, 100% professionalism and friendliness. Tom worked with me on the initial test drive, and he worked with 2012 KIA five door Forte.. zero pressure, 100% professionalism and friendliness. Tom worked with me on the initial test drive, and he worked with me putting the deal together over the phone..he answered every question straight,and never once did I feel pressured. I was hoping for a positive dealer experience after years of being crapped on by GM dealerships, and spitzer KIA delivered. Also, Jeremy the finance guy was aces.. very professional, no pressure, and he answered every question.. he also made it possible to buy the car for the right price for me. bottom line is that I was treated right. More
by tchuna
Employees Worked With
Jeremy Zabell, Tom Peters
Helpful May 29, 2012
THIS DEALERSHIP IS THE BOMB!!!!!!!!! I WOULD RECOMMEND TO EVERYONE I KNOW INTERESTED IN BUYING A CAR. WE ACTUALLY BOUGHT 2 CARS AT SPITZER KIA WEST OUR 1ST WAS 2010 ALIEN KIA SOUL...WE LOVED IT.. WE ALSO WOR EVERYONE I KNOW INTERESTED IN BUYING A CAR. WE ACTUALLY BOUGHT 2 CARS AT SPITZER KIA WEST OUR 1ST WAS 2010 ALIEN KIA SOUL...WE LOVED IT.. WE ALSO WORKED WITH ROB ON OUR 1ST CAR AND HE REALLY CARED!! HE BROUGHT OUR PAYMENT WHERE WE COULD AFFORD IT WHICH HELPED US TO ENJOY OUR NEW CAR EVEN MORE......... A FEW WEEKS AGO WE RECEIVED A LETTER FROM SPITZER KIA, OFFERING A TRADE IN FOR A BRAND NEW SOUL.....WE WENT UP TO DISCUSS OUR OPTIONS....DOUG CLEMENT WAS BEYOND HELPFUL AND SO COMFORTABLE TO SPEAK WITH, I FELT LIKE I WAS AT A SOCIAL FUNCTION INSTEAD OF A CAR DEALERSHIP!!!! AGAIN WE WORKED WITH ROB WHO IS AWESOME!!!!!! PUT US IN A BRAND NEW 2012 KIA SOUL FOR PRETTY MUCH THE SAME PAYMENT AS OUR 2010 KIA SOUL.... WE HAVE A 4 YEAR OLD BOY, WHO IS SAFE IN MY NEW CAR (RATED 5 STAR SIDE CRASH)...THE EMPLOYEES AT SPITZER KIA TOOK CARE OF MY FAMILY TWICE NOW...IM SURE WHEN ITS TIME FOR #3 THEY WILL BE THE 1ST PLACE WE VISIT!!!! THANK YOU ROB, DOUG AND MIKE....YOU GUYS ARE AWESOME!!!!!!! More
by CMP1970
Employees Worked With
Mike Manos, Doug Clement, Rob Licursi
May 05, 2012
Okay let me start by saying this dealership sucks, with a captial "S". I bought a 2012 forte, and every time I bring my car down there I get nothing but trouble. Kia and their warrenty is nothing to me. Ther captial "S". I bought a 2012 forte, and every time I bring my car down there I get nothing but trouble. Kia and their warrenty is nothing to me. There customer service is awful, they are very negative minded. What really threw me over the edge was yesterday when I brought my car is for the free washes they offer, and my trunk lid was scratched. The man as negative minded as he was fixed it. However, I noticed more "dings" on the car. The service manager came out, and said The car was doesn't scratch the car. He is assured of this only on his fourth day there. I am never bringing my car back to Sptizer they CANNOT be trusted. I will be taking it to another dealership. I will NEVER EVER buy another Kia product again. Very Unhappy customer. More
by andrewzawicki
Employees Worked With
Kim Boutell, Rick Ross
April 21, 2012
Sales person was excellent. He was respectful, kind, helpful and polite. On the other hand, the manager was quite the oposite. He sat behind his desk, never came out to speak with me and finally took an helpful and polite. On the other hand, the manager was quite the oposite. He sat behind his desk, never came out to speak with me and finally took an attitude with me. I ended up making a deal for about the same car at another dealersip for way less than what they wanted. I will NEVER deal with Spitzer for either a New or Used car again due to this incident. More
by consumeris 1
Employees Worked With
Tom Peters
April 08, 2012
Back in Sept. I was in a car accident, and need to look for a new car, my uncle recommended Spitzer Kia, I went there to look, I was greeted by Ted Sawicki, he was kind, fair, and honest with me. A few wee for a new car, my uncle recommended Spitzer Kia, I went there to look, I was greeted by Ted Sawicki, he was kind, fair, and honest with me. A few weeks later after everything was settled with the accident, I went back to buy a Kia Soul, had no problem sat down we worked on a price that I would agree to, and the next day I picked up my new Soul. I just took my Kia in for it first scheduled maintains, had no problems. I would recommend Spitzer Kia. More
by balogmb
Employees Worked With
Ted Sawicki
March 11, 2012
This was my 4th Spitzer purchase - my first Spitzer KIA. The process was made easy for me. I'd done my online research and had visited the car show so I knew what I wanted. Mark greeted me as I walked in, The process was made easy for me. I'd done my online research and had visited the car show so I knew what I wanted. Mark greeted me as I walked in, simply asked if he could help and I told him what I was looking for. Never once did he or anyone else try to change my mind or steer me in another direction. Rather, the test drive, papers, financing etc. were faciliated to make it easy and fast. I even called to pick up the car early as my work schedule had changed. Everything was moved up and made ready. Nice job guys! More
by rbuser
Employees Worked With
mark, Mark Simons
February 18, 2012
I would like to recommend this dealership to anyone looking for a stress-free sales experience when shopping for a new car. The sales associate, J.D. was extremely friendly and helpful and did not mak looking for a stress-free sales experience when shopping for a new car. The sales associate, J.D. was extremely friendly and helpful and did not make me feel pressured in any way. He went out of his way to make the deal happen and spent almost 4 hours with me. He even called my insurance company to switch my coverage from my trade-in to my new Kia Soul. Rob, the finance manager was great as well. He explained all of the paperwork and answered all my questions without acting rushed or annoyed. Before leaving with my new vehicle, I was given a tour of the dealership and introduced to the service manager who was also extremely friendly. I can't say enough about the great experience I had buying my new Kia Soul. I am very happy with my purchase and will definitely recommend Spitzer Kia to anyone looking for a car! More
by newkiaowner218
Employees Worked With
J.D and Rob, JD Moherek, Rob Licursi
January 12, 2012
Tom got things right for us. After working through a few things he bent over backwards to meet our needs. John in service was top notch as well. Sometimes we tend to overreact when making such a big purchas things he bent over backwards to meet our needs. John in service was top notch as well. Sometimes we tend to overreact when making such a big purchase and want things done right immediately. In the end it was done right. Yes, I will be in the market for a car soon and when the time comes I will give Spitzer Kia my business. By the way, Tom Peters really stuck his neck out for us. Class act all the way. More
by Chris Z
Employees Worked With
Tom Peters, Dave Berecz
November 28, 2011
So I bought my car June 30. Starting on July 1 the calls started. It seemed like ever other day they were calling me because something was wrong with the paperwork or they put the wrong VIN on the paperwork started. It seemed like ever other day they were calling me because something was wrong with the paperwork or they put the wrong VIN on the paperwork or they had the wrong license number for title transfer. That lasted for several weeks. I thought the harassment was over. Today I got a call from Tammy telling me that she needed my VIN. I brought my car to Spitzer after work so they could get the VIN but they had no record of anyone needing my VIN. Once again they have lived not disappointed there reputation. :-( And regarding the question that follows this survey "Would you trust the integrity of a consumer review if you knew it was written in the dealership's showroom?" Absolutely not. My experience with Spitzer has been that they coerce you to make a good review even telling you the website to go to www.dealerrater.com telling you that you really need to give them a good review because they got a bad one from a "crazy lady". Additionally, you're euphoric from just getting a car so you're not really seeing things clearly. More
by djwitt9976
Employees Worked With
Almost all now
November 08, 2011
Being a female and car hunting alone is not the funnest experience. So I knew exactly what I wanted when I went to Kia. When I arrived I was meet by Ted. Even though I had researched the car already Ted sh experience. So I knew exactly what I wanted when I went to Kia. When I arrived I was meet by Ted. Even though I had researched the car already Ted showed me the exact car I wanted and explained all of the different features. He was very friendly and informative. So when we went to talk about the price I knew exactly what I was willing to pay and what I wanted for my trade in. When Ted took this information back to Dave the Sales Manager, Dave came out and sat with us and talked it over. I find it so annoying when the Sales Consultant has to keep running back to his manager, this didn't happen at Kia. I thought it was great that Dave came out and worked with us. The experience of buying a car was made less stressful by both Ted and Dave! Ted went above and beyond to make this a great experience. He even cleaned my license plates before putting them on my new car. More
by kgorick
Employees Worked With
Ted Sawicki, Dave Berecz
