Spitzer Volkswagen Amherst - Service Center

Our family was traveling from out of state and as we entered OH, check engine light came on. Called at 2:30pm, were able to make the 30 minute drive to the Service Center. No questions asked, Mary and entered OH, check engine light came on. Called at 2:30pm, were able to make the 30 minute drive to the Service Center. No questions asked, Mary and her team got us in at 3pm, car was diagnosed. The part not in stock BUT they took from another car on the lot to get us on our way. Checked out with Kenny (Service Tech) and Mary at 4:30pm. Also, before we knew what was wrong, we were looking at our options (just in case) and Chase was wonderful to work with. He stated he would rather get us on the road in our own car versus us having to trade-in. He listened to what we need and what we like, and he was able to show us a few just in case options they had that would work for our family's needs as well as our budget. More

This dealership is fantastic. Always get my VW in for repairs or maintenance quickly. Jarrett Larson takes great care of my Beetle. Always get my VW in for repairs or maintenance quickly. Jarrett Larson takes great care of my Beetle. More

The only place I take my car for any service. Excellent work, guaranteed done right the first time. Exceptional customer service and always fit me in at a time that’s convenient for me. Excellent work, guaranteed done right the first time. Exceptional customer service and always fit me in at a time that’s convenient for me. More

Service dept. was great with the problem. I waited for my vehicle,very short wait was great with the problem. I waited for my vehicle,very short wait More

Took my 2019 Jetta in for scheduled service. Good service as always, great communication for upcoming needs. Good service as always, great communication for upcoming needs. More

My experience with Kyle. Eaton on my last service he made sure to explain everything and make sure I was taken care of. Eaton on my last service he made sure to explain everything and make sure I was taken care of. More

Kyle Eaton’s technicians gave us a through service inspection which uncovered some issues. Kyle described each of them in.detail. He answered my questions and offered his advise. Kyle is very good at inspection which uncovered some issues. Kyle described each of them in.detail. He answered my questions and offered his advise. Kyle is very good at what he does, I trust him, He is an honest man. More

Good experience. Kyle Eaton explained service recommendations in detail. Car was finished on time. Will return for future service needs. Kyle Eaton explained service recommendations in detail. Car was finished on time. Will return for future service needs. More

All I can say is they are lucky to have Kyle Eaton be a part of their team. I have worked with Greg in the past and he is an absolute rude individual to customers and to his employees. Kyle is a valuable part of their team. I have worked with Greg in the past and he is an absolute rude individual to customers and to his employees. Kyle is a valuable asset to the company and is very knowledgeable in the car industry. I wouldn't go back if it weren't for him. More

I had a great experience at Spitzer. Kyle Eaton was very helpful and explained the problems with my car. I appreciated his professionalism and the time he took to also show me what neede Kyle Eaton was very helpful and explained the problems with my car. I appreciated his professionalism and the time he took to also show me what needed to be addressed. Thank you. More