Sport Honda - Service Center

This has to be the stupidest and most unfriendliest dealership I have ever been to. I am a repeat customer and they still treat you like crap. I went in for a oil change and service an the stupid gir dealership I have ever been to. I am a repeat customer and they still treat you like crap. I went in for a oil change and service an the stupid girl their gave me this attitude like you couldn't imagine. This dealership had a deal going when I bought my first Honda their that if I get the service done, then the oil chain would be free. I loved it. So now that I just got a new Honda and took it in for an oil change and service she told me that since this is our first service, your oil change would be free. I told that in the past, I had gotten this deal where I would get a free oil change I I got the service done. She looked at me like I was a con artist and laughed and said " haha... Nice try... It's not gonna happen." I felt really disrespected for trying to find out why I wasn't getting the deal and I felt especially disrespected as I am a loyal sport honda customer that was being treated like trash. I'm not coming back here again. More

Evaluating the 1006 East-Hwy location in downtown Silver Spring. If I have a complex problem, this place has solved it on numerous occasions. They're accurate, honest, and will recommend what your car needs Spring. If I have a complex problem, this place has solved it on numerous occasions. They're accurate, honest, and will recommend what your car needs. Better be safe than sorry! I've taken the car to a couple small Mom-n-Pop places that usually don't work because they don't have experienced techs nor machines to properly diagnose the problem. You get what you pay for. They offer complimentary rides within their area. More

Came for a key recoding service one day. The friendly man on the phone quoted me a price for the service and was a competitive price in area compared to other shops. A good price that included the panel bein on the phone quoted me a price for the service and was a competitive price in area compared to other shops. A good price that included the panel being looked at, fixing of the door, and rekeying. $250, no gimmicks or hassles. Other non-Honda shops charged the same or higher especially for the rekeying kits, ridiculously to $600. If you own a Honda or an import car, come to this place! The technicians are skilled and know what to do and they'll check anything else if you ask them w/o extra charge. More

First of all the communication is horrible if you are a female and they don't give you much information about pricing and any calls to you about the updates to the car. I went to the Collision Center off M female and they don't give you much information about pricing and any calls to you about the updates to the car. I went to the Collision Center off Minnick Rd. for repairs from an auto accident. Mr. Harrington was not-so nice to me and talked in a mechanical tone, but he does explain what's going to happen and if you asked about pricing, he will gladly tell you. He promises to call me for updates on the car, but never did. He didn't even call me when the repairs were done so that I return the rental car on time. Same with Jeanie Dugan at the service center off Auto Blvd. No communication as to when the car is done and any updates Also no communication from my auto insurance adjuster. A double whammy for me. They did an excellent job on the work and the price was ok, wish they communicated better! I had to make the calls. Grr!!! More

Prompt service, friendly reps, cozy waiting-room atmosphere (wireless provided) were reasons for me to recommend this dealer to anyone who needs his vehicle serviced. Before I bought my 08 Honda Ody atmosphere (wireless provided) were reasons for me to recommend this dealer to anyone who needs his vehicle serviced. Before I bought my 08 Honda Odyssey from another Honda dealer, I received a price quote from Sports Honda and the price was very competitive. Unfortunately, I bought my car on the New Year's Day when no other Honda dealers were open except one dealership from whom I eventually bought the vehicle. More

The SRS light in my 1996 Honda Accord had been on for some time. When I asked Ourisman Honda (where I used to take it for servicing) last year about it, they said it would probably cost about $1,300 to g some time. When I asked Ourisman Honda (where I used to take it for servicing) last year about it, they said it would probably cost about $1,300 to get in, find the problem, and fix it. Three weeks ago I decided I needed to fix it and I first took it to Herson's Honda (where I bought it) to have them look at it - they charged $65 for a diagnostic test, and gave me a quote of $930 to fix it. Apparently, they did not try to reset the computer coder on it, which is recommended as a first step. I made an appointment at Sport Honda - the Service Center at 1006 East-West Highway in Silver Spring, MD (they have 2 locations) - and they charged $104 for a diagnostic. However, their diagnostic included re-setting the code - which resulted in the warning light no longer coming on, and they drove it around a bit to see if it stayed off, and it did. They told me to watch it closely, that if it came on I would need to get the more expensive fix, but it appeared that re-setting the code was all that was needed since the warning light was no longer on. That was two weeks ago, and the warning light still has not come on. The result, at least for now: everything appears to be in working order, but I saved between $800 and $1,200 by taking it to Sport Honda. While Herson's was friendly and prompt in doing the diagnostic, the Sport Honda staff were exceptionally professional and friendly as well, and obviously went the extra mile - and seem to have saved me a ton of money and an unenecessary replacement. I've never received this kind of a surprise from a car dealership. As I plan to hold onto my '96 Honda for a while, this is the place I will take it back for service to in a heartbeat and will recommend to anyone with a Honda. Not sure what their other facility is like (which does both sales and service), but if I buy another Honda this would be the first place I'd go look since it owned/operated by the same folks as the East-West service center. Dennis Reynolds Chevy Chase, MD More