Sport Honda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Sport Honda:
Prompt service, friendly reps, cozy waiting-room atmosphere (wireless provided) were reasons for me to recommend this dealer to anyone who needs his vehicle serviced. Before I bought my 08 Honda Odyssey from another Honda dealer, I received a price quote from Sports Honda and the price was very competitive. Unfortunately, I bought my car on the New Year's Day when no other Honda dealers were open except one dealership from whom I eventually bought the vehicle.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Sport Honda:
Here is a situation.

0. Julius Crane is a nice looking person who's been selling cars for 16 years now.
1. Julius Crane sends us an email with a quote for new Honda willing to sell it for about $500 less than other competitors.
2. Julius Crane has a call conversation confirming the price, color, other stuff and time for us to come. Such a deal!
3. Julius Crane meets us at the door of the dealership, but he cannot help us right away, because he is with another customer.
4. Julius Crane wants us to wait. He cannot say for how long, because he doesn't want to let us down giving wrong estimates.
5. Julius Crane is ready to help us after 1.5 of waiting.
6. Julius Crane has a brilliant idea to give us a ride, just to make us see how good the car is.
7. Finally, Julius Crane has some bad news for us:

- That wonderful Internet price he sent is not of that car we were asking for, Julius Crane mixed up the manual and automatic transmission. And we have to pay just as much as $500 additional $$$ for his little mistake.

8. Julius Crane brings us apologies and says that everybody makes mistakes, but sadly he cannot change anything and we have to admit that we will not get the car for the price he gave us.

A question for a person with 16 years of car selling experience:

- Can you forget for how much your car is being sold by mistake?
- After that, can you confirm the wrong price in a phone conversation by mistake?
- After that, can you be certain in everything, but the price by mistake?
- After that, can you waste a lot of customer's time, not telling him you've made a mistake by mistake?
- After that, do you think that's ok just come and bring your apologies?

Julius Crane - avoid this person at Sport Honda

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Sport Honda:
I purchased a Honda Fit from Sport about a month ago. I was about to buy a Nissan but the dealer started playing games w/ me. The sales person 'had the wrong car in mind when she gave you that price' was the game the manager started to play when we went in to pick up the car. So I left Nissan and went to Honda and Sport didn't play any games. Van is low key so if you want an exciting or chatty salesperson, he's not your guy, but if you want one that gives you the information you want and doesn't hassle you, he's great. Everything went smoothly and there were no surprises.

Going back to Sport to purchase another vehicle and take advantage of the CARS (cash for clunkers) program this week.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Sport Honda:
Very straight forward. We asked for the price, they gave it to us. We picked up our new CR-V with the accessories added and it looked great. No Hassle.
They gave us a very reasonable price for our trade as well.

We had gone to 3 other Honda dealers and were not happy. The only reason we kept looking was we wanted a Honda.

Over all, very pleasing experience

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Sport Honda:
The SRS light in my 1996 Honda Accord had been on for some time. When I asked Ourisman Honda (where I used to take it for servicing) last year about it, they said it would probably cost about $1,300 to get in, find the problem, and fix it. Three weeks ago I decided I needed to fix it and I first took it to Herson's Honda (where I bought it) to have them look at it - they charged $65 for a diagnostic test, and gave me a quote of $930 to fix it. Apparently, they did not try to reset the computer coder on it, which is recommended as a first step. I made an appointment at Sport Honda - the Service Center at 1006 East-West Highway in Silver Spring, MD (they have 2 locations) - and they charged $104 for a diagnostic. However, their diagnostic included re-setting the code - which resulted in the warning light no longer coming on, and they drove it around a bit to see if it stayed off, and it did. They told me to watch it closely, that if it came on I would need to get the more expensive fix, but it appeared that re-setting the code was all that was needed since the warning light was no longer on. That was two weeks ago, and the warning light still has not come on. The result, at least for now: everything appears to be in working order, but I saved between $800 and $1,200 by taking it to Sport Honda. While Herson's was friendly and prompt in doing the diagnostic, the Sport Honda staff were exceptionally professional and friendly as well, and obviously went the extra mile - and seem to have saved me a ton of money and an unenecessary replacement.

I've never received this kind of a surprise from a car dealership. As I plan to hold onto my '96 Honda for a while, this is the place I will take it back for service to in a heartbeat and will recommend to anyone with a Honda. Not sure what their other facility is like (which does both sales and service), but if I buy another Honda this would be the first place I'd go look since it owned/operated by the same folks as the East-West service center.

Dennis Reynolds
Chevy Chase, MD

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sport Honda:
Although I'm never going to put 100% faith in a car dealer, I was favorably impressed by Sport Honda of Silver Spring, Maryland. They (1) responded promptly to an online request for a price; (2) offered a below-invoice price; (3) charged a processing fee less than the maximum allowed by Maryland law; and (4) didn't charge extra for the one dealer-added feature, a pin stripe on the car. They did make a pitch for an extended warranty, but I would have been shocked if they didn't. I also noticed that some of the flyers on display included an explanation of why add-ons offered by others dealers (such as nitrgoen-inflated tires) aren't a good investment. I don't think buying a car will ever be stress-free, but it would certainly be a lot better if more dealers were like Sport Honda.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sport Honda:
Excellent service and dealer. Won't install dumb options and make you pay for it. We were only able to negotaite the price down a little however, mostly because hondas are selling so well.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sport Honda:
Sport Honda offered the best price for the car of any dealer in the greater DC Metro area. We were able to get a very high discount from Sport beacuse we used Car Baragins to negotiate a price.

As Car Bagains was able to negotiate a price for us, we walked into the dealership already knowing the price we were going to pay for the car. There were no hassles after that other than the routine of filling out all of the paperwork.

I would highly recommend using Car Bargains in future car purchase, and I would recommend purchasing from Sport Honda.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sport Honda:
Great dealership for sales - I arranged a price with them via phone and email, and they honored it, no surprises. Transaction at the dealership was smooth and all three people I dealt with were friendly. Everything as promised! Haven't had much experience yet with the service department but so far they seem to be good as well.

Share on Facebook

Was this review helpful to you? Yes | No