Sport Mazda - Service Center

On a recent service appointment, my vehicle’s window tint was damaged by a Sport Mazda technician. The vehicle was returned to me without any disclosure of the damage. I only discovered the issue afterward. was damaged by a Sport Mazda technician. The vehicle was returned to me without any disclosure of the damage. I only discovered the issue afterward. While the dealership later agreed to replace the tint and offered a $100 service credit, the fact that damage occurred and was not reported raises serious concerns about their service practices, accountability, and compliance with Florida consumer protection laws. As a loyal Mazda customer for over 14 years, I feel this matter represents not only negligence but also a lack of transparency. If damage to something as visible as tint was not disclosed, I am concerned that other mechanical or safety-related issues could be overlooked or concealed. This undermines consumer trust and raises questions of good faith in the dealership’s handling of customer property. They wrote this to me. “We take your feedback seriously and have addressed the issue by having the tint professionally removed and installed. Additionally, we extended a $100 service credit as a gesture of goodwill and appreciation for your continued loyalty as a Mazda owner for over 14 years and tint issue. While I understand you were hoping for a deeper discount on a future service, I want to be transparent that what has been offered reflects our effort to make things right in a fair and timely manner. We do value your trust and hope this resolution demonstrates our commitment to providing a better experience moving forward. Please don’t hesitate to reach out to me directly if there’s anything else I can assist with. We truly appreciate your business and look forward to continuing to serve you. “ I responded with the following.Thank you for your response regarding the damage to my vehicle’s tint during my recent service visit. While I acknowledge that the tint was replaced and that you extended a $100 service credit, I want to be very clear about why this matter remains unresolved for me. Your response frames this issue as if my concern was only about receiving “a deeper discount.” That is not the case. My concern is that my vehicle was returned to me with visible damage that was not disclosed. This is not a question of goodwill or discounts — it is a question of honesty, accountability, and consumer trust. By replacing the tint and offering a small credit, the dealership addressed the immediate, surface-level problem but did not address the larger issue of nondisclosure. If damage to something as obvious as tint can be returned without notice, it raises legitimate concerns about whether mechanical or safety-related issues could also be overlooked or concealed. That is what undermines my confidence in your service department. Additionally, your reply avoids acknowledging responsibility or outlining what steps will be taken to prevent this from happening again. While I respect the courtesy of your wording, the lack of accountability language makes it feel less like an effort to rebuild trust and more like an attempt to close the matter at minimal cost to the dealership. As a loyal Mazda customer for over 14 years, I expect better transparency and integrity when entrusting my vehicle to your care. I am in the process of reporting this incident to the appropriate state agencies and Mazda corporate so the matter can be reviewed independently. ” More

Purchased a CX5 in 2022, had to replace the transmission in 2024. Has had two AC blower motors replaced as well. Poor customer service from their service department. The manager of the service department di in 2024. Has had two AC blower motors replaced as well. Poor customer service from their service department. The manager of the service department dismissed me multiple times..is it because I’m a woman?! I had to bring my husband in for them to finally take the transmission issue seriously. Car only has 22k miles on it. More

Nice place clean good people great costumer service fast and very professional experience very nice and very professional experience very nice More

5 Stars ⭐⭐⭐⭐⭐ Outstanding First Experience with Sasha and the Service Team! I had my first service appointment for my Mazda CX-5 on August 2, 2025, and I can’t say enough great things about Sasha! Fro and the Service Team! I had my first service appointment for my Mazda CX-5 on August 2, 2025, and I can’t say enough great things about Sasha! From the moment we arrived, we felt completely at ease and welcomed—something that really stood out, especially since this was our very first visit after moving down from New Jersey. Sasha was warm, professional, and incredibly knowledgeable. She took the time to walk us through everything being done and made sure we understood all our options without ever feeling pressured. Her attention to detail and genuine care for customer satisfaction really made an impression. It’s rare to have such a smooth, positive experience from start to finish, especially in a new area. We left feeling confident in the service we received and even more confident that we’ve found a dealership team we can trust going forward. Thank you, Sasha, for making our first visit a truly exceptional one! Highly recommend! More

Excellent service . Waited while my car was being serviced. Dylan was personable and professional. I first went to this dealership for service when I moved here in 2011. Waited while my car was being serviced. Dylan was personable and professional. I first went to this dealership for service when I moved here in 2011. Since then, I have purchased several cars from this dealership, the most recent this past February. The responsive service department was the reason I started purchasing cars from this dealership. More

Loved Sashary's attention to my concern, she kept me updated on the progress of the work on my vehicle as i requested and notified me as soon as the vehicle was ready. The vehicle service was completed updated on the progress of the work on my vehicle as i requested and notified me as soon as the vehicle was ready. The vehicle service was completed on time with no issues. More

Service was great and on time. It would be nice if the service department had a van service or some type that can take guests to an area within a 2-3 mile radius for shopping or a It would be nice if the service department had a van service or some type that can take guests to an area within a 2-3 mile radius for shopping or a restaurant while waiting for their car to be serviced. More

Paul is the best service advisor at this dealership! Thank you again for your service. Thank you again for your service. More

Everyone is so nice and respectful. I don’t have any complaints. Never had any issues. Amazing customer service. I don’t have any complaints. Never had any issues. Amazing customer service. More