My Review Of Spradley Barr Ford:
In February I purchased a Ford F250 truck from Spradley Barr Ford dealership, I had purchased a vehicle previously from them in 2006 and had a few problems with their costumer service before but I decided to give them another chance. I was mistaken; The truck had high millage but I was told that the engine was replaced by the previous owner. Joel kept telling me that the paperwork for this was in the glove compartment when I asked for it, eventually I just went and checked to see if he was lying to me, and found he was (though I'm not sure if he knew himself or just assumed). It took a week for them to produce the paperwork, which I admit they did get it to me.
The second strike came when they quoted an interest rate they could give me for financing, where I thought they were quoting the one from my credit union where I wanted to finance the vehicle. It turns out because of the shown high mileage on the truck, they had to submit my application to over 10+ different banks; they never informed me that they were re-applying so many different times, instead I find out when I started receiving credit denials from banks, dinging my credit each time they did this, causing me to loose over 50 points on my credit score.
All this was reason enough to be angry at the dealership, but the third strike came after I purchased the truck. Why I am writing this review has to do with how I have been treated afterwards. When I purchased my truck, one of the things I purchased as an extra was a truck shell (topper). I paid for it when I purchased the vehicle, and told them that the shell was essential for what I was using the truck for. They assured me that they had a topper for it and there was no problem. It turns out that the topper they had was the wrong size for my truck, so they told me that they get them in all the time and if I wanted to wait they would get me the shell which is a common size for a short bed truck.
I agreed and was ok with waiting a little bit, because I really do need the shell for my truck and it was at the dealers price which I knew I could not get elsewhere. for the first week I had good communication from Joel, he assured me that he was looking for me, the second week I didn't hear anything at all, third week I started to e mail Joel asking about the topper; he would e mail back and say they were still looking. after a month I was still having to e mail and call to find out what was going on, they wouldn't contact me to let me know anything without me asking first. Joel continued to tell me that they were looking, and he was going to start asking the other dealers from other cities; something which I thought he already was doing. It has now been over 3 months since I purchased the vehicle, they still have never contacted me without me having to ask what is going on. I still don't have a topper for my truck, even though I paid for it already. Now when I e mail Joel I only get a 2 word reply saying 'not yet' if I get a response at all. He repeatedly states well you could just get your money back; I don't want my money back, I want them to honor the deal we made when I purchased the truck.
I've written into Spradley Barr through their customer service e mail on their web site, asking what was going on, and have not received any communication from them.
I believe that once you purchase a vehicle through them, it doesn't matter what deals you made in good faith, once they have the money you are not worth the time to deal with you again. I was planning on trading in my wife's car to purchase a new vehicle at the end of summer, I can tell you that I will be taking my business elsewhere from now on.
Since I posted this review, Joel contacted me about the truck topper, with apologies, stating that they had no idea I was so upset about this; which I say, it took a bad review to get the dealership to respond. Joel told me they would start to look on craig's list for a truck topper for me instead of waiting for one to come in, so I'll post my experience with this. I admit that after the bad review, Joel did start to communicate with me more, but I got the impression that it was not because they understood why I was upset, but because of the bad review since Joel asked me several times that if he found me a topper would I please write a follow up to the review, I was also asked to talk to Mark Newendyke by Joel to tell him he was working with me, but was later told to just e mail him (I guess he was to busy to call and ask if I was satisfied; and no I never received a follow up e mail from him to ask how I was with this whole process, the only contact I've had is through Joel).
Joel made it a point to inform me (including telling my fiance when she went in to pick up the $200 check for me to pay for a topper when they found one, this is the $200 I had already paid to them for a topper) that if the dealership couldn't find me a topper within the $200 that it was supposed to cost that they would make up the difference, but he also informed me a couple times that it was going to come out of his own pocket.
He made a couple contacts through craig's list, this is how it went down. He would contact the people selling the topper, negotiate a little over the phone to make sure it was going to cost less than $200 then he would call me and give me their name and phone number. Then it was up to me to find the time to contact, meet and negotiate any deal. This would be ok, but I work and I felt I was expected to drop everything to follow through on a deal I only had basic information on.
One call from him was dealing with a place that sold new toppers, he told me that I could get a new one from them and he negotiated a deal for $900, all I would have to do is come up with $700 more for it... I guess if the dealership would have offered to split the $700 difference or anything else I would have considered it, but for them to tell me they would make up some difference in cost if it was over $200, but then tell me that if I could just come up with $700 more than the $200 I already spent, they would get me a new topper instead of used, I guess the term make up the difference means something else to them than it does to me. It was clear that they would only be looking for toppers for $200 or less for me, which is fine I'm not looking for a handout but still...
I finally in the end got tired of this whole process and started calling on my own, I in the end found a topper for the $200 on my own, it fits ok, not perfect but I'm just so tired of dealing with it all I simply don't care at this point.
Spradley Barr did top off my tank of gas in the end, and washed my car when I went in to get the gas. I guess if a free tank of gas and a lot of runaround = customer service then I'll leave that up to others to decide if they wish to deal with Spradley Barr in the future, I'm just writing this second response to what happened because I told them I would if they found me a topper like they promised. Since I found my own, I'll write it, but I will be honest about my experience so far. Honestly though my opinion hasn't changed much, other than I encourage people to write reviews when you're upset that's the only thing that got them to respond to me.
In the end I got a topper which I found on my own that works but doesn't fit exactly, 3/4 tank of gas which I used up the few trips to check on toppers and a car wash for my time and frustration of almost 4 months now. Thanks Spradley Barr.
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