Our buying experience at the dealership was not that good because of the following reasons:
Note: this is a buying experience on Mazda, the form did not have this choice.
1. Although the dealer website stated “price match guaranteed”, they would not match a written price quote from Lakewood Mazda.
2. On the day we purchased the car, the computer system in the dealer was down, we were given a handwritten bill of sale and were told to come back next day to pick up printed paper work.
3. After we drove home, we realized the second key didn’t work because the key was for another vehicle. so we have to drive back the second day to get the right key as well as picking up the printed paper work.
4. After we got home we found the paper work were wrong, the VIN and description were for another vehicle. To us, this is a major error and we had to call the dealer to report this. Once again we had to take the long drive second time to the dealer for the corrected paper work. They didn’t give us a copy of the car title, until we get the actual car title in the mail in few week, we still have some doubts whether all the paper work are in order. They did full up our gas tank for our trouble.
5. There was a $499 dealer fee that was suppose for paper work and vehicle prep. We didn’t notice the vehicle was dirty because it was dark by the time we drove home. We also noticed the vehicle had some handling issue at highway speed on the way home. We were hoping the service dept would test drive the car on a highway to see if there was any real problem, but they just test drive on a local street at 60mph for few seconds and declared everything are fine. We checked the tire pressure next morning and all four tires were around 45 PSI, which was way over the 36 PSI spec. The car seem to handle the road better after we set the tires to the correct pressure. The person who described various vehicle features didn’t do a good job either because we found out some of the features she talked about were not applicable for our car.
We received the title application and other paper work from the dealer by certified mail. When we bring the paper work to our local DMV office to register the car, we were told the tax info on the paper work was wrong and we couldn't register the car. While we were at the DMV office, they left 2 phone messages to the dealer's title clerk to call back but no one call back in 30 minutes. The DMV told us to come back next day may be the title clerk would call back by then. We checked with the DMV the next day and were no one call back. So we called the dealer's title cleark and she told us she never got the phone messages. We explained the paperwork error to her and she just told us change the paperwork ourself and put down her initials. We told her we shouldn't do that and told her to call the DMV office to explain the error.
Did you find this review helpful?
Victoria, Ed (the trainer from Oregon)