Spradley Chevrolet

We had the worst experience ever at this dealership. My wife and I called in advance to get a rough estimate on our trade in being we were going to be driving 300+ miles to look at a vehicle and didn’t wan wife and I called in advance to get a rough estimate on our trade in being we were going to be driving 300+ miles to look at a vehicle and didn’t want to waste anyone’s time. When we arrived it appeared that their whole sales team was standing outside of the dealership smoking cigarettes; not impressed. So we were introduced to the salesman, LEON ???, that was waiting for us to arrive and as we were walking to a vehicle to drive over to their Chevy dealership to look at the truck we called on, he exhaled his smoke and it blew right in my face. He apologized and said “sorry, it’s been 3 hours since I have had a smoke”. Again not impressed, we drive to the dealership to look at the truck. When we arrived to look, the truck was in bad shape. The visor was broken, the seat adjustment on the passenger’s side had been busted, and it needed new struts and much, much more. After we drove it we were hesitant to even proceed but we figured being we drive so far we would look at some numbers. The number he game me initially for our trade was 12,000 but the salesmen stated “it would probably be more once we have seen the car”. When they brought out the numbers, we were astounded when they offered us 10,500. This was more than 2000 dollars LESS than we had received at any other dealership we had gone to. I was irritated that he wasted our time when he asked where we needed to be to make the deal happen. We threw some more numbers out and they AGAIN came back with a slap in the face by offering 500 dollars off of the vehicle but nothing more on our trade in and accused us of having the vehicle repainted after an accident. The CARFAX was the proof that the vehicle hadn’t ever been touched. After I thanked him for wasting our time, we left the dealership and LEON followed us out spouting off about our vehicle and his time. I called back and talked to a manager at the Chevy dealer where we initially saw the truck and got nowhere. I even provided them with a phone number for the general manager to call me with no calls back. Needless to say, this dealership lacks integrity and we wouldn’t buy a collar for our for our dog from them even if it was a good deal. I didnt know they had so many rodeo clowns in Pueblo, CO. More

I dropped the car off because my air conditioner wasn't working. I have a portfolio, 100k mile warranty and so I thought maybe that expensive warranty might cover a inspection of any car complaints. Sprad working. I have a portfolio, 100k mile warranty and so I thought maybe that expensive warranty might cover a inspection of any car complaints. Spradley dealership wanted to charge for a diagnosis without even looking at the air conditioner first. They had the car in the shop about to preform the diagnosis w/out even approving it first by me. Luckily, I called before they completed the diagnosis. The gentleman (Duane Bissonnett) was rude on the phone and stated that like doctors they needed to run a test, however, doctor's usually look at the main complaint-see what they can do first, before they send out for additional tests. Later that day I came to get the car and I decided to use the coupon at the end of the print out. I wanted to have a $19.99 oil change. They did squeeze me in at the end of the day so they do get 1 plus for that. However, when I came to pick up the car, the bill total was $26 and some change. I asked what the additional charges were for and he said it was misc. charges and said it could have been for topping of the fluids. He did not say which fluids he topped off. Also, my dealership back home always washes my car with an oil change and Spradley's did not. I believe the dealership back in Kansas City also has an automated call after each service (or maybe a 1-800 # to call if there were any complaints) and I'm not sure if Spradley's does have this to offer to the clients. I did get calls from a 1-800 #, but I would answer and nothing would be at the other end. Maybe they fixed it so no one could complain about their horrible services. More