St. Charles Chrysler Dodge Jeep Ram

Cruz was great! Bent over backward to keep us happy. Would definatly do business with them again. I highly recomend them. Not pushy at all. Would definatly do business with them again. I highly recomend them. Not pushy at all. More

Great experience. Found a good price and they worked with us. Would definitely go back. Friendly and everyone was very personable and made sure that we were satisfied us. Would definitely go back. Friendly and everyone was very personable and made sure that we were satisfied More

No BS. Very informed and involved with the sales process. We were straight forward with what we wanted. These guys did everything they could to make it happen and they did. From naperville worth process. We were straight forward with what we wanted. These guys did everything they could to make it happen and they did. From naperville worth the drive. More

My wife and I felt led to check out a Patriot that had everything we wanted. They were currently running a "dealership sale" on this specific model, which put it in our price range. The sale was completel everything we wanted. They were currently running a "dealership sale" on this specific model, which put it in our price range. The sale was completely legit. We previously went to Ziegler which advertised a sale, but yet we were not eligible and hardly anyone, if anyone, qualifies for. They are a waste of time. We were blessed that Cruz met us right off the bat. We had read reviews of other sales agents here requiring all sorts of info just to look at the car. Cruz gave us space and left to get the keys; allowing us time to ourselves to really look the Jeep over. Cruz dressed different, looked different, talked different than every other agent there; in a very positive way. At the end of the day, we bought the car. It was not exactly the price we wanted to pay, but I believe they were fair and I trusted Cruz to get us as close to the price that we needed. I highly recommend Cruz to anyone looking to buy a new car. I cannot vouch for the used car deals that they have, but we are very blessed to have met him and to have our Jeep. Bring on the snow! More

We were recently in the market for a used vehicle. We were told the first night we visited that the car we were interested in was $17,999. We made 2 visits to the dealership after the test drive, as we w were told the first night we visited that the car we were interested in was $17,999. We made 2 visits to the dealership after the test drive, as we were interested. We made the decision to go buy the car on a Saturday, which was wasted entirely. Early that day we asked to put the car on a service lift for further inspection. They agreed to this, and we soon found the 2008 Mariner had an oil leak. To make it better their in house service manager agreed to this crank seal issue, which caused the oil leak! We weren't too happy with this, and we asked our salesman if the repair would be made before we purchased the car. Rich then went to his manager to work the pricing. He came back and told us the price was $18,999! This was after he told us 2 days earlier the price was $17,999. They increased the price $1000 because we found the mechanical issue/oil leak. We then asked him how the price increased, and he proceeded to lie to us and say that was the price all along. He then said the car we were looking at was too much car for us and let us walk out the door. I believe they did this because they knew they were at a loss if they had to make a repair. I hate the fact that there is this stigma against car salesman and dealerships. But, St Charles Jeep/Chrysler/Dodge lives up to this bad reputation. They are liars and dishonest about the cars they are selling. And the worst part about it is after the fact we made a call to the General Manager,Carlos, and he lied again about the price (which was listed for $17999 online) and told us there was no mechanical issue with the car, after their mechanic agreed to the fact! Buyer beware to anybody in the market for a used car, they will try to screw you over. I will never buy a car from this dealership, and I wouldn't recommend anyone else does! I feel sorry for anybody that gets suckered into buying their lemon cars. More

Worked with Bob Dale and made a deal with e-mails on a new Grand Cherokee. The price on the new car was very good and the trade in was fairly priced. The deal was about $1300 better than my local dealer. new Grand Cherokee. The price on the new car was very good and the trade in was fairly priced. The deal was about $1300 better than my local dealer. Drove 165 miles to pick up car. The new Jeep was setting in front ready to go. As I drove to the dealer I anticipated there would be some reason to hear "we cannot honor the deal." There were NO hassles, everything was very smooth. I would recommend this dealership as they were very professional. More

Excellent overall we were searching for a new SUV. Picked the grand cherokee. They were very quick on negotiating price and explaining options, knowledgable of the vehicle, allowed us to drive severa Picked the grand cherokee. They were very quick on negotiating price and explaining options, knowledgable of the vehicle, allowed us to drive several without a salesman. They gave us an excellent price and the best trade in allowance of any dealer we talked to. At the final signing of the papers there was an issue with the final price that they resolved in a matter of minutes. I would buy from them again. More

This was by far the absolute worst experience I have ever had attempting to purchase a used vehicle. I arrived with my trade-ins late on a Saturday afternoon and was unable to reach an agreement on price an had attempting to purchase a used vehicle. I arrived with my trade-ins late on a Saturday afternoon and was unable to reach an agreement on price and subsequently left the dealership. On Monday afternoon I received a call from the salesperson that assisted me and asked if we could revisit the deal. After 4 phone calls we verbally reached an agreement and I confirmed the price and stated that I would be in later in the day to finalize the deal. I again called one hour prior to leaving for the dealership and confirmed price and terms. Upon arrival at the dealership I waited 2 hours, only to be told that they could not live with the pricing they had agreed to over the telephone. The manager that had signed off on the pricing could not be found so I was forced to speak with the used car buyer, who ultimately did not have decision making authority. Although my Carfax and Autocheck was clean, I was told that "A BMW DEALERSHIP" told them verbally that the car was in an accident, which was a fabricated statement. It became immediately clear that there was activity on the vehicle I was attempting to purchase, as the internet price the next business day was increased by $1000.00. I certainly do not begrudge a dealership the ability to maximize profits, but I do not beleive it is a good business practice to make a deal, have a customer drive 15 miles, sit for 2 hours and then fabricate information so that they can walk away from the deal they made. On a positive note, my salesperson Christian and his counterpart James were extremely professional and attempted to make the experience comfortable. More

I saw an add on craigslist for this jeep patriot that they had online for, and i thought it looked like a great deal so i drove out to st. charles to look at this car. I got there and a salesman (james a they had online for, and i thought it looked like a great deal so i drove out to st. charles to look at this car. I got there and a salesman (james ayers) came out and talked to me and my boyfriend. He went and got the keys and we test drove this patriot...it was a piece of crap. Making weird noises with the engine, some lights were on, so i simply said okay lets keep looking...i want a jeep. So i saw this jeep loredo that was just what i was looking for so i asked him how much they were asking for it..he said he had to go look he came back with a list of cars and said they wanted 18,000 for this 2006 jeep loredo...i was floored, thought it was a little too much. Then we looked at another jeep loredo they had they were asking 16,000 for a 2005 jeep loredo that the passenger rear door was completely falling off i couldnt believe it! Then the sales manager comes out and talks to us i asked him how much he was asking for the 2006 blue loredo he said they were asking 20,000 for this car...but the sales guy just told me they were asking 18,000 I was confused, and thrown off a bit. I should have taken that as my sign and ran as fast as i could from that place. Instead I let them talk me into the 2007 trailblazer. They said they could work me a good deal..yeah yeah yeah. Well after they financed me and we signed the contract I get a call the next day they need all this financial paperwork..okay so i faxed it to them. I work two jobs and I work every single day of the week...this dealership called me at least 20 times a day..i cannot carry my cell phone on me at work, they called my work then asking for me..which was not cool at all...asking for more financial paperwork. okay fine. faxed it over. then i get a phone call from their finance lady norma saying my payments went up and if i didnt like it i could come get my car and they would happily take theirs back..i did not appreciate the way she treated me at all. So i called her on that following monday tellign her im tired of this and im coming to get my car back and she said thats fine. I get to the dealership and they tell me i cant take my car back..but theyre trying to raise my payments and get more money out of me after we already signed a contract!! It was ridiculous. after we got that all settled and they finally agreed to keep my payments the same and they apologized and promised me a free detailing and tank of gas...(im still waiting on my free detail)they called me all the next week asking for more financial stuff. This place is a joke!! the salesman (james) i worked with was a nice kid. the others there on the other hand...are just in it for the money, they didnt seem to care at all for the customers. I will never recommend this place to anyone or go there for another car again. More

By far the worst car purchasing experience of my life, and I have purchased a number of cars. 3 months ago we went during a promotion at 2:00 in the afternoon on a Thursday. They were very slow even wit and I have purchased a number of cars. 3 months ago we went during a promotion at 2:00 in the afternoon on a Thursday. They were very slow even with the promotion and most people (like us) were just interested in seeing if they were going to win. After speaking with the salesman Jon Fischer (who was very nice) we explained that we just wanted to know if we won because our son asked us to try. he understood, but the sales manager we dealt with decided to attempt to sell us the car. This is fine. I did end up purchasing the car for a decent deal, but this is where the trouble started. Even though they were slow, we were there from 2:00 - 8:30 trying to purchase the vehicle. Maybe an hour of that was actually picking out the right one, the rest of the time was simply sitting in a chair wondering what was going on. They said we were waiting for the finance paperwork to get prepared, but no one waits over 5 hours for this. After leaving the dealership, we realized that we left my I-pass in the car. Easy mistake since it's hidden behind the rear mirror. I called immediately when they opened the next morning at 8:30 to let them know this. Since we were leaving when the place closed and called when they opened, I didn't feel this would be a problem. My sales person wasn't there yet, so I spoke with another. he checked the car and said he couldn't find the i-pass and we must be mistaken. I explained that the ipass never moves and they were the only ones driving the car. Our sales person called back and said that he couldn't find it either and no one else was in the car. Now, I personally saw a sales manager, our sales guy and a porter drive my car, so I knew they were full of it. They continued to look. When I got a call later that day, they said they forgot to have me complete some paperwork and asked that I come back in when they open Saturday morning to complete the paperwork, get our key battery replaced and get $100 for the trouble and ipass replacement. I felt this was fair, so we went in. We spent over 2 more hours waiting for them to figure out all the paperwork and get the battery replaced. Most of this time was with the paperwork and about 30 mins for the battery. Then, we get a call again on Monday. Apparently, they forgot to have us sign the title because it was misplaced! Come on, how many times can you misplace this paperwork. the sales guy actually came to our house to have us sign that day. Tuesday, I get a call again. they wanted more information about our financials. I faxed the information over for the bank and asked why we hadn't received the $100 deposited in our account yet since we supplied them a voided check for this purpose. He didn't know why. I will add, that the sales guy paid us $100 out of pocket due the inconvenience, but nothing ever came from the dealer. Wednesday, I get a call from the sales guy telling me that they found the ipass and found out they gave it to another owner by mistake. It's been nearly a week and I canceled that unit and purchased another one, so I asked it to be destroyed. My wife gets a call the following Friday at work. She works for a retailer and you can imagine how bad this is to receive a call at work. She got in trouble and found that they called for more financial information. they claimed they called at our home, but we never received any messages. Very disorganized and wasted many hours resolving issues with them. Never would I recommend for anyone. More