We recently purchased a used 2003 Saab from Kia of Stamford, and were working with Ernesto the sales manager. Financing was taken care of prior to arriving at the dealership and it was then just a matter of test driving the car and signing the paperwork. As we had to drive from Manchester, we did not arrive until just after closing. Ernesto was very patient while we made our decision. Up to this point everything was great, but then as I pulled out of the parking lot the check engine light came on and a loud rattle started in the front end. Ernesto had left at the same time so I sent him a text message letting him know. I took the car to a local shop and found the bolts for the front lower ball joint were completely loose, causing untold damage to the car's front end. After less than a week of ownership, the car completely broke down. I changed the spark plugs and discovered oil leaking into the firing chamber, as well as three out of six spark plugs that had no gap. I've called to speak with Ernesto no less than 30 times and left countless messages, have spoken with the service manager (who is infinitely better when it comes to customer service than anyone in sales), and still nothing. I am now sitting here with a several thousand dollar paperweight. Avoid this dealership. Your pocket book will thank you.
Update: Since posting this review, the situation has only gotten worse. Ernesto begrudgingly agreed to repair the car, so long as I removed this review. After driving from Manchester to Stamford, leaving the car in their possession for three weeks, and then returning once again to pick it up, only one of the many issues was addressed - they claim to have replaced the faulty SAI pump. That issue came right back up on the drive home, though, when the check engine light came back on (the code was read, once again revealing the SAI pump to be faulty). They refuse to believe that the rusted out exhaust could even possibly be in need of replacement and instead removed a functioning exhaust hanger and, in its place, put some weird apparatus while neglecting to fix the exhaust leak or the exhaust hanger that had rusted off. They also said there is no shaking or vibration issue (which can be experienced by even a short drive at highway speeds), and that there is no oil leak. All of these issues have been verified by another shop. So why is it that Kia of Stamford seems unable to recognize these major mechanical and safety issues?
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