I loathe car shopping. Loathe it. I went to Stamford Kia in December to return my lease, and had full intentions to look at other cars. I didn't feel like discussing a new lease at all. Even though Ernesto was so easy to work with, I still told him I'd think about it. I went home and thought, "He made this so easy, so pleasant. Why am I hesitating?" I called him first thing the next morning. I had my new car within a few days. Even the paperwork and financing process went smooth and quick. The experience has changed my view on car shopping - as long as I can go back to Ernesto at Stamford Kia. I'll certainly be recommending Ernesto , his staff and the dealership to friends and family who are in the market for a car.