I had to get rid of a car that I love—2013 Kia Optima--because of bad experiences with Kia of Stamford. The sale was simple. I knew the color, model, and features I wanted, so I walked in a pre-sold. Yonkers Kia had failed to locate the model after three visits and broken promises. A single phone call to Stamford solved that issue. I was delighted with the car, a terrific vehicle that matches or surpasses far more expensive makes.
The poor service began immediately. First a few little things: The car did not have a manual, requiring a drive back to the dealer. The USB cord box was empty. A cord was mailed after more calls. Worse, I was hustled into buying wheel insurance, a ripoff.
The service was friendly but ineffective. I put in a warranty claim that the seat coolers were malfunctioning – the cooling had severely diminished over time. A computer test found they were performing fine, so that was that. My claim for a wheel damaged by a pothole was pooh-poohed by a service guy--“curb rash” wasn’t covered. Still, he promised to file a claim on my behalf. Never heard back.
In early December the car wouldn’t start, so I called Kia Roadside Service. After a long delay, a guy showed up in a car – not a tow truck – and tested the battery. “Kia’s known for its lousy batteries,” he said. The battery needed a replacement, he determined. A tow truck was then called, another long delay, and my car was towed 35 miles to Kia of Stamford. The battery was merely dead, Stamford Kia said, needing a recharge. So tow was the unnecessary? How to get my car back?
Kia Roadside Service has nothing to do with us Kia of Stamford, the service dept told me. They are independent 3rd-party contractors. I’d have to pick the car up. A call to Kia corporate in California increased the frustration. They had no control over dealerships or Kia Roadside Service--pass-the-buck-a-rama. To be fair, after a few days of back and forth, Stamford Kia did drive my car back and parked it in the garage. It was a muddy mess, the clock wasn’t reset, and …..
I called Stamford Kia a few more times (service manager, dealership owner) and told them I couldn’t afford the car anymore. I had lost too much time at work dealing with the service issues. I asked them to buy it back from me. They promised to call me back with a price. Never did, even after I left a few more messages, emails.
I’ve cut my losses and traded the Optima in on a new car.
Kia makes great vehicles. But the service is not to be trusted, at least not in Westchester/Stamford.
I Recommend This Dealer:
George D'Angelo, John Gentillo, Ernesto
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