Stanley Ford - Sweetwater

I contacted Stanley Ford from out of state, with multiple pre-approvals on financing, had a 2 year old trade that was in excellent condition, under full factory warranty, with only 18k mileage, but had a mo pre-approvals on financing, had a 2 year old trade that was in excellent condition, under full factory warranty, with only 18k mileage, but had a moderate engine issue covered under the bumper to bumper, factory warranty. After 2 days, sales manager, Francisco Olguin, finally contacted me back. He did not even know the price that was listed on the new vehicle I was looking at, and tried to begin negotiations $9,100 over the price they had the vehicle listed for. I had a guaranteed blue book trading estimate in the condition that the vehicle was in for $35,000. Repaired, vehicles such as my trade, are selling on used car dealership lots for$39,000-$45,000. On top of trying to overcharge me $9000 from the price that they had listed, he tried to offer me $28,000 for my trade. He then proceeded to let me know that there would be a $360 delivery charge to a town I did not even live in. When trying to discuss the issue, he was very rude, continually spoke and interrupted over anything that I tried to say, and would hear no information. I hung up on him and walked away from the deal with relief! With all the issues that new car dealers are having, and with Ford closing franchise dealers in small towns all over America, it is a shock that dealerships think that they can continue to operate in this fashion, ripping people off, and doing business in such a way as this sales manager, and this dealership are continuing to do. The vehicle that I was looking at on their lot was a new 2024 model that had been on their lot nearing 200 days. I hate to see small businesses in bad financial condition, as I have been a small business owner, and I understand the difficulties involved. I have to say, however, with business tactics like Stanley Ford in Sweetwater, Texas, use, sales managers with dishonest and crooked business practices, and lack of basic decorum and manners, I’m extremely surprised this dealership remains in business. I would highly recommend that anyone looking to do business with Stanley Ford, takes advantage of the resources available on the Internet today, such as car edge or bumper.com and do some research. The invoice price paid by these dealerships, as well as the holdback amounts and days that these vehicles have been on their lots can easily be found. DO NOT APPROACH THIS DEALERSHIP OR DO BUSINESS WITH THIS DEALERSHIP WITHOUT FIRST KNOWING THE NUMBERS OF THE VEHICLES THAT YOU’RE LOOKING AT AS FRANCISCO OLGUIN HAS SHOWN THAT HE HAS NO INTEREST IN FAIR BUSINESS OR HONESTY! THEY ATTEMPTED TO DEFRAUD ME OF $16,100! Had I not have been educated and informed, I could have fallen victim to scam artist, fraudsters, and thieves!!! More

They are liars. My husband went to them to get me a car to surprise me . He got a 2020 Chevy trax and on the dash it said it only had 30,000 miles on it and everythi My husband went to them to get me a car to surprise me . He got a 2020 Chevy trax and on the dash it said it only had 30,000 miles on it and everything was new. I drove it for a week and it gave me so many issues. The tires were bad and it would have lights on dash on and among other issues. I would call them and they would give me the run around. Well they came and got the car and they said they will replace the tires among the other repairs. well it came back with everything the same . Even corp did not help us. So we took it to another dealership and my husband said we are not leaving there with that car. And we did not. we got a different car and they took the trax and put over $15,000 work in it and said that the milege on the car was more then 30,000. I will never do business with Stanley Ford again. They are very rude ,dishonest and they should be ashamed of themselves. More

Beware. Don’t believe anything they say. Purchased 2020 F250. Many issues on way home from dealer. I was told everything functions as it should and I would Don’t believe anything they say. Purchased 2020 F250. Many issues on way home from dealer. I was told everything functions as it should and I would be taken care of. Sent list of defective items, no response for 2 days - then response was bought as is. 3 month 3K warranty will not cover repairs. Run from this dealer and sales manager. I’m going to retain attorney and handle through litigation. More

Do not trust! Bought a 2019 Chrysler 300 off them. Was told “it was clean title no accident reports” Go to trade it in at a different stealership. THAT 300 had a Bought a 2019 Chrysler 300 off them. Was told “it was clean title no accident reports” Go to trade it in at a different stealership. THAT 300 had a salvage title been in a wreck and I lost on it!!!! DISHONEST PEOPLE! SELFISH! ETC! More

Customer service I gave one review but this is my final review, I purchased my Escape on Saturday, site un seen. I asked for a Loaded escape. (It wasn’t). I left with I gave one review but this is my final review, I purchased my Escape on Saturday, site un seen. I asked for a Loaded escape. (It wasn’t). I left with a Fusion ( loaded on Saturday while waiting on my Escape to arrive on Monday). It arrived, was washed and ready to pick up on Tuesday night. I drove it home and called back on Wednesday morning, to tell the dealer I was not happy and wanted the Fusion. I was told they would see what could be done. I received no call back on Wednesday. I drove to the dealership on Thursday and was told, it depreciated when I left and nothing could be done, drive it a year and trade it in. As I sat on the lot on the phone to my husband, the salesman came to my door & said that Kelsey would contact the bank on Thursday and see what could be done. I received no phone call Thursday. I called at the end of the day & no one would talk to me. Friday at the end of the day, 5:30, salesman returned my call from the morning & said, I know Kelsi contacted the bank, but will be Monday now before we hear back. I called at 4:30 pm and no one will talk to me again. It is 6: 12 pm and no one has contacted me again. I have had a Regal, Fusion, F150, Ford Lariat, Flex and an Escape before this purchase, I thought customer service was important.apparently not. This will be my last Ford purchase from Stanley in Sweetwater.. Everthing was fine until I signed the paperwork, now it’s like I do not matter. John, did not return my call, Carman and Kelsi didn’t call back. More