Stanley Ford - Sweetwater

Very unprofessional and inappropriate! First, I would like to thank the young lady that sold us (my wife and I) our car, she was kind and very nice. Now on to the problems, first thing is t First, I would like to thank the young lady that sold us (my wife and I) our car, she was kind and very nice. Now on to the problems, first thing is the car had a damaged tire and rim. They only were willing to replace the tire and they put a used one on at that (wow! how cheap could you be). I asked them to replace the rim because it had a flat spot in it, and they said that it was okay even though we were paying 22000 for a 2016 car. Heck for that price I could have gotten a new vehicle! So, when they get the out of "stock" tire in and call me I take the car back to let them put what was supposed to be a new tire on. They put the tire on and bring the car around, the tech gets out, leaves the key in the car, and leaves the car running. I get in and there are globs of black grease on the door panels and seat, which gets all over my daughter! Now I ask why was the tech in the passenger’s seat when the tire was on the driver’s side? Finally, when I get in the car the radio was black and wouldn’t come on. I ended up having to bring the car back so they could fix the radio which they did by just disconnecting the battery. The tech that worked on the car comes out and proceeds to argue and yell at me right out in front of the sales staff and in plain view of other customers. Extremely pissed off I get into the car and go home. once home, and after cleaning up the mess the tech left in my car, I check the "new" tire out and check to see if they replaced the rim. They did not and put a used tire they probably had laying around their shop somewhere. So back to my purchase of the car. While the lady was having me sign the papers to finalize the deal and get the car the female members of the sales area and those on the sales floor began to make fun of my daughter (Very UNPROFESSIONAL and INAPPROPRIATE). I did not get upset and/or become belligerent instead I asked for the corporate Ford number and they refused to give it to me. I then asked for the owner's number, they refused to give me that. In essence they tried to basically sweep it under the rug. I had to look the numbers up myself on the internet when I got home. To this day neither Stanley Ford nor Ford Motor Company has done a darn thing about it despite the dealership treating customers like that. Those are the reasons I will NEVER EVER consider going back there no matter what "deal" they offer me. Now my credit was bad, they financed me. xxxxxxto them and a big thank you to those staff members who bent over backwards to make it happen. I have not and will not EVER go back since then and am very disappointed that the owner(s) allow these sorts of things to happen. Is this how customers are treated? Is this how they are supposed to be treated? I think NOT! It is a wonder to me that they are still in business. More

Awesome buying experience Looking to buy online? Do it. I have never purchased a vehicle without looking the sales manager in the eye and driving the vehicle first, so it was a Looking to buy online? Do it. I have never purchased a vehicle without looking the sales manager in the eye and driving the vehicle first, so it was a bit of a hyperventilating first step. That said, John, Jerry, Carmen, and Kayla made it easy -- as did Kelsi, the finance manager. Ever spend hours in the finance officer's office doing paperwork? Won't happen when you buy online. I had been researching vehicles for a while, drove some of them locally, and then purchased this one that matched what I was looking for. The team answered all my questions, gave me a reasonable deal, and delivered it the same day -- over 200 miles away! When they arrived, I drove it, signed the papers, and they returned home. Done deal. Easiest vehicle transaction I have ever experienced --- and I have purchased a lot of them. More

Service Jessica Holsey did an excellent job finding me a vehicle and getting me a great deal! She was awesome! I recommend Stanley Ford to anyone looking for Jessica Holsey did an excellent job finding me a vehicle and getting me a great deal! She was awesome! I recommend Stanley Ford to anyone looking for a vehicle. More

Excellent service The service desk focuses on ‘service’ to the customer. They are knowledgeable and their communication skills are beyond reproach. I took my Subaru fo The service desk focuses on ‘service’ to the customer. They are knowledgeable and their communication skills are beyond reproach. I took my Subaru for a scheduled oil change, I asked for The Works as I had received a notice from Subaru for a recall on a latch. As that required a trip to Midland, wait time at dealership & return - I surely did not was additional services there. Troy & Jeff took care and attention. More

Help like you have never seen Our Acura developed a sensor problem a few miles short of Stanley Ford while traveling from Tucson to Dallas. Troy tested the battery, did some troub Our Acura developed a sensor problem a few miles short of Stanley Ford while traveling from Tucson to Dallas. Troy tested the battery, did some trouble shooting and recommended we reset the warnings (there were 7 including transmission, emission, parking break and so on). All problems disappeared and the car worked for the rest of our trip. Our cost? Zero, nada, zilch. I bet when we take it to the Acura dealer for some investigative follow up our cost will be much higher. I cannot thank this dealer and their attitude of service enough. They are champions in our book More

Bad Delivery I saw this car online and decided to make a telephone enquiry. This car was in sweetwater and I was in Lubbock. I was able to do a credit applicatio I saw this car online and decided to make a telephone enquiry. This car was in sweetwater and I was in Lubbock. I was able to do a credit application over the phone, later that day I received a phone call from a manager stating that my credit had been approved. The following day the car was delivered to me in Lubbock . Prior to me taking possession of the car I did a walk around inspection of the exterior , where I noticed a dent on the right rear door. I pointed it out to the man that delivered the car and he asked if I had looked at the pictures online? I said yes, but it didn't show any dents. I called the Manager and he said that if I bought the car he would have that repaired. I signed the papers and made sure that the repair was in the contract. On 8/5/19 I took the car to Sweetwater as requested by the dealership. I received my car back on 8/15/19 The door was fixed, but the car now has a lot of road noise and I found a bloody bandage and a green leafy substance in the car. This car was never Detailed or even cleaned on the inside. I would recommend to the dealership to make a greater effort in delivering a shiny clean car with a fresh oil change, and all the fluids topped off. More