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Stapp Interstate Toyota - Service Center

Frederick, CO

2.8
33 Reviews

33 Reviews of Stapp Interstate Toyota - Service Center

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August 04, 2020

The worst experience ever. Took my 2019 Tundra in for a few repairs, ended up leaving with more issues than when I arrived. I scheduled a 25k service and a recall on a fuel More

by Patrick D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan, Luipta.
Aug 07, 2020 -

Stapp Interstate Toyota responded

Mr. Davies: Your vehicle arrived at our dealership with a brake pulsation. Upon inspection it was determined that the pulsation was caused by wear and tear, not a defect in material or workmanship that would be covered under warranty. Your call to the Toyota Brand Experience Center yielded a goodwill concession of a no charge brake rotor turn. To help lessen the burden of being with out a vehicle we arranged for a complimentary loaner vehicle for the entire duration your vehicle was in our service department. Additionally, as part of the regularly scheduled maintenance, your Tundra received a tire rotation. It is important to note that tires occasionally do not perform as well on the front of the vehicle, as the rear of the vehicle. To ensure proper handling and a safe ride we recommend a tire balance to all our customers who drive our heavier Toyota vehicles, such as a Tundra. If they have additional concerns, such as alignment, that would also be an item that is normal maintenance that is not covered by any warranty. You have declined paying for these maintenance items. Vehicles need maintenance to ensure they are safe and are performing at their best. Maintenance needs vary depending on vehicle, where, how and who is driving the vehicle. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com

August 02, 2020

Always treated professionally and courteously. We have used this dealership for the past 3+ years to service our 2014 Avalon Hybrid. Although the service writers seem to change frequently, there h More

by Bill Liebert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Rodela, Margaret Stone, others
Aug 07, 2020 -

Stapp Interstate Toyota responded

Bill- Thank you for taking the time to leave your review. We appreciate the feedback from our customers. We also want to thank you for being one of our loyal customers. It's truly a compliment to us when customers continue to trust us to service their vehicle. We look forward to welcoming you again. If you have any questions or if we can be of any further assistance, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com

January 21, 2020

Bent over backwards After getting getting an oil change elsewhere we were informed that our coolant reservoir was empty. We took it to Stapp to have it checked and found More

by JimH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James "Bubba" Hall
Jan 23, 2020 -

Stapp Interstate Toyota responded

Jim H- Thank you for taking the time to leave your review. We strive to provide our customers the best experience when they bring their vehicle in for service. Bubba is a valuable member of our service team to goal is to ensure his customer's are taken care of in every possible way. We look forward to your next visit to our service department. If you have any questions or need assistance please feel free to contact Bubba or me. We would be happy to help. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com

December 11, 2018

Service Disappointment Justl purchased a 2018 RAV4 taking advantage of the year end pricing. TJ, to sales person, was prompt and courteous and went over and above helping u More

by DLAWND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
??? Can't recall but have Josh's business card.
October 28, 2017

Service Department Most important part in selecting a dealer is their after market service department. Stapp service reps change every few months. Novice Service Reps ca More

by Gib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keep changing every few months
July 20, 2017

Worst experiences of any dealer. Period Stapp Interstate Toyota will not repair a failed part that was replaced by them on 6/29/2016. The seal on the rear differential coupler is leaking. Th More

by Wordsmiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Numerous
June 12, 2017

Excellent We brought in two cars to get serviced today and absolutely loved the service we received. Josh A was very helpful and took the time to check what was More

by Toyota <3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh A
June 29, 2016

They never did the oil change but told me they did In short I was lied to about my service. I recently brought my truck in before a large road trip to have the toyota care done. I waited while the tru More

by Gunther
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan service manager
December 21, 2015

Bad Service Experience We were in need of having something done on our 2010 4Runner and were having a hard time finding a dealership that had the necessary machine. When we More

by 4runner
Recommend Dealer
No
Employees Worked With
Ryan, Josh and Tiffany
August 07, 2014

Service department and customer service are terrible Multiple poor experiences with the dealer here. It's a convenient location so we have returned hoping that the treatment was due to someone having a More

by thperkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacquelyn Joy, Ryan Zamudio,