Star Chrysler Jeep Dodge Ram

Horrible service. Stay away from here!!! Horrible service, came in over 5 time with my 2014 jeep cherokee. Ive been hearing a rattling sound coming from my brake pads. They kept saying they c Horrible service, came in over 5 time with my 2014 jeep cherokee. Ive been hearing a rattling sound coming from my brake pads. They kept saying they couldn't find anything and the. I took the car to my own mechanic where my mechanic said the brake clips need to be changed and are loose. So i went back and came in at 7am. I was told it would take two hours after i explained what was the problem again and after the 3 hours my car hasn't been touched or worked on. So ive been sitting in the waiting room for over 3 hours now while my car still sitting outside. This place is a joke. More

DO NOT GO HERE! google general mgr Nick guadagno I should have listened to complaints and bb rating but i thought i was getting a great deal, little did i know that i was getting a different model, D I should have listened to complaints and bb rating but i thought i was getting a great deal, little did i know that i was getting a different model, Do not trust this dealer service or purchase or for that matter anything. If you want to wait 4 hours to have oil change and than have bad key fob or you want to get ripped off than by all means go here. I HAVE TO SAY THIS PLACE SHOULD BE CLOSED DOWN!! More

Oil Change Nice Surprise I took my 14 Grand Cherokee for an oil change this morning. No appointment, and first visit to this dealer. Darryl at the desk was great, checking on I took my 14 Grand Cherokee for an oil change this morning. No appointment, and first visit to this dealer. Darryl at the desk was great, checking on recalls issued. He was very friendly and professional. While I waited for my car I also noticed a great rapport among the staff, which is a good sign of a well run establishment. Car was ready fast, and I was given the coupon price of 29.95 for the change even though I did not have coupon. Some reviews on here are as expected. If you're under water on your trade, or have a poor credit score, no one will make you happy. I will definitely be back, and recommend Star to friends. More

xxxx- buyer beware ABSOLUTE xxxx!!! STAY AWAY! I traded in my maxima for a jeep wrangler and after the fact remembered about my disposition fee (Maxima was at lease end ABSOLUTE xxxx!!! STAY AWAY! I traded in my maxima for a jeep wrangler and after the fact remembered about my disposition fee (Maxima was at lease end). We were first time jeep lesees and any reputable dealer would have eaten this cost in forming a new client relationship but not this place. GM Nick is a meat head and will nickel and dime you the whole way. Got into a shouting match with him over us "not paying our bills" which is downright offensive. unprofessional and childish at every level- BUYER BEWARE. More

Excellent Customer Service Star Auto is by far the best car dealership I have dealt with in a long time. Nick, the General Manager went above and beyond to make sure I was happy Star Auto is by far the best car dealership I have dealt with in a long time. Nick, the General Manager went above and beyond to make sure I was happy with the deal that was made. Star is lucky to have Nick on their team I will definitely recommend this dealership to all my family and friends. More

New Vehicle Purchase i purchased today my first Jeep from this dealership, but this could not be possible with the finance guy Dave, and the persistence of the sales perso i purchased today my first Jeep from this dealership, but this could not be possible with the finance guy Dave, and the persistence of the sales person, Amit. It's not about the commission but they made me feel welcome and relaxed and they ensure that I got what I wanted and I paid for and even the extras they threw in. I would definitely recommend them to anyone looking to get a new or pre-owned vehicle Thanks again guys More

LIARS AND CHEATS I had a deal worked out at a dealer through truecar.com however it was farther away than star, so i figured i would be able to get same deal. Well Lu I had a deal worked out at a dealer through truecar.com however it was farther away than star, so i figured i would be able to get same deal. Well Luther the salesperson stated they were going to beat the deal. Needless to say i recieved a lower model vehicle and when told to deal with salesmanager William the next day as he was not there, i came back and was told i took delivery too bad. Not only did i recieve a lower model for the same price i was to pay for a loaded vehicle i was also shook down for a tip by Luther as he was hooking me up. I would say this was the worst experience i have ever had dealing with sales people or a dealership as a whole. I am now in process of suing for the difference in price as i am now in a vehicle that i can not get rid of as it was overpriced and the dealer is not honoring what was stated during the agreement. Watch out and ensure you do not take delivery if not correct, and look over all the documents they are extemely dishonest More

Summer vacation almost ruined We were on our way to the airport in our family 2007 Town & country when then engine temp went beyond "H". My husband pulled over on the parkway, and We were on our way to the airport in our family 2007 Town & country when then engine temp went beyond "H". My husband pulled over on the parkway, and OMG what are we going to do? We called Star Chrysler and Tony calmed us down. Tony walked my husband thru a couple steps to see if we could drive it further or if we needed it towed. We explained to Tony that we had a flight to catch and kids were with us in the car. We weren't far from the repair shop and we drove it there. Upon our arrival Tony greeted us at service drive, I guess recognizing the black minivan as if he need us forever. Within 20 minutes tony had us and our kids and 6 basis of luggage on the way to flight at laguardia airport. We made it. Thank God! The kids would of soo disappointed. We had an awesome trip in Colorado! While we were there Tony called to tell what was wrong. Coolant fan he said if you need to know. We agreed to the repair And told him when we returning. All I can say is WOW an great job! If you are in need, go to Star!!!!! A big thank you to all the staff at star Chrysler More

Dodge Ram This is the second worst place to shop for a vehicle, second to planet mitsubishi in garden city. Dont leave NO DEPOSITS for andthing. Take out your m This is the second worst place to shop for a vehicle, second to planet mitsubishi in garden city. Dont leave NO DEPOSITS for andthing. Take out your money only when you are signing for the vehicle. More

I purchased a Fiat 500 Sport in September 2012 from John, the salesman. John said he would sell me the car for $16,800 with no fees attached except for NYS tax and DMV fees. I agreed and we shook hands. In a the salesman. John said he would sell me the car for $16,800 with no fees attached except for NYS tax and DMV fees. I agreed and we shook hands. In an adjacent building, Ken, the finance officer, printed out the contract and the car was registered at the agreed-upon price of $16,800 on the DMV form. On the Federal Truth in Landing (FTL) contract (which details how the gross price of the vehicle is determined), the price seemed right and I signed it; it seemed right because I did not notice any fees except tax and DMV fees, as John had promised. Only after I had returned home and did some numbers-crunching did I realize that he raised the price by $995. I went back the following day and Ken told me it was a "standard fee" attached to all cars. At that point I spoke to John and -- secretly recording the conversation on my phone -- he said he was not aware of this mandatory fee, which of course was never expressly written in the FTL. I asked him how long he's been working with the dealership and he said "a while." Moreover, after I argued it was his fault for not informing me, the consumer, about this fee, he agreed that it was his fault (which was also caught on film). I took the dealership to small claims court and I won the full amount. As instructed on the notice of judgement, I waited 30 days and contacted Nick, the general manager, twice about getting my judgement. He told me, "let the sheriff collect. That's the way it's done." Star Chrysler is, bar none, the worst business I have ever dealt with. Not only do they dishonor their agreements, but they also have the audacity to spit in the face of our legal system. Avoid this dealership. More