Star Ford Lincoln

If I could, I will give a negative 5 star. I have been bringing my car at Ford dealerships for over 10 years and this is my worst experience. First off, the dealership is far from my home. However, instea bringing my car at Ford dealerships for over 10 years and this is my worst experience. First off, the dealership is far from my home. However, instead of choosing an independent garage for oil change, tire rotations, break checks, etc, I placed my trust in Ford. How naive I was. I had my car serviced this past Monday the 22nd. Made the appointment for 10 am, but they didn't work on my car well after 12:30pm. The reason I was told by the manager is that they will not turn away customers who just comes in and that now Ca is opening up, more people are bringing in their cars for servicing. I ended up waiting nearly 4 hours for the Work service. Even if I can accept the manager's excuse, I am entirely angry and unsatisfied for the work they have done on my car. I told the advisor Eddie right off the bat that there is a clunking sound from the tires. He just nodded. When I got my car back, the clunking sound was even louder than before. Eddie was no where to be found to give me the diagnosis or tell me about the health of my car. I never got my checklist sheet. Because the clunking sound was much worse, I took my car to the nearest Discount tires. I should have got my car maintenance from them. it was from discount tires, not Ford, found out that my car is out of alignment. because it is out of alignment, my tires that I have changed 2 years ago has become worn out. Ford never told me this. we called Ford to complain why they didn't  tell us such a crucial information, and they told us that they only do visual inspection. Visual inspection my xxx. Basically, Ford is telling me that I gave spend $70 on an oil change that probably costs $20. plus, I have to wait 4 hours for an overly unsatisfactory job. I am so pissed. I want my money back you good for nothing scammers! More

I will definitely return to Star Ford to service my car. Seta, the associate who assisted me, was incredibly helpful and informative. Whether for major servicing, or just an oil change, Star Ford is where I Seta, the associate who assisted me, was incredibly helpful and informative. Whether for major servicing, or just an oil change, Star Ford is where I’ll be heading to. More

the car spent 2 weeks at the dealer with ac problems, and the update on the car's status was poor.not satisfied with the service. the update on the car's status was poor.not satisfied with the service. More

Love that I can go in and it's quick and easy to fill out paperwork. Everyone there is friendly. I appreciated that they are doing everything they can to stay safe and healthy and to make us feel comfortabl paperwork. Everyone there is friendly. I appreciated that they are doing everything they can to stay safe and healthy and to make us feel comfortable in continuing to take our vehicles in for service. More

They were very fast and efficient. They were professional even during this trying time. They had the car 20 minutes tops. Thank you very much. professional even during this trying time. They had the car 20 minutes tops. Thank you very much. More

Star Ford has been my best go to Ford Dealer since 1987. Their customer service is generally even better today than of yesteryear. While they've ceased free delicious coffee and customer home return and pic Their customer service is generally even better today than of yesteryear. While they've ceased free delicious coffee and customer home return and pick-up that was very useful for me (partially disabled) my very recent simple service visit could not have been quicker or more stress free. Thank you Michael for the friendly and efficient interaction. More

First time working with Seta, she was fabulous . Helped me out with every concern . Manny Arguello as always is great pleasure to visit him. Thank you me out with every concern . Manny Arguello as always is great pleasure to visit him. Thank you More

Star Ford lives up to it's name by doing a five star service every time I take may car there. Seta Alexanian is an outstanding service representatives who keeps me informed about the condition of my car service every time I take may car there. Seta Alexanian is an outstanding service representatives who keeps me informed about the condition of my car throughout the day via text. More

Took my car in to get it checked due some metal parts hanging from the undercarriage after just getting it serviced at that dealership. Randy was extremely rude accusing us of lying about it and sayin hanging from the undercarriage after just getting it serviced at that dealership. Randy was extremely rude accusing us of lying about it and saying we had ran something over. Saying he sees it all the time and that we were lying and he began making a big scene. We weren't there asking for money or anything. We just wanted to see if it could be lifted and maybe screw in the parts because that's what it looked like it was missing. Supervisor came and asked for it to be lifted. It was eventually lifted and it was found that the mechanic did not screw in those metal parts and that's why they were dangling. Randy never apologized for assuming and accusing us of trying to scam them. Overall really rude and unprofessional. Never been treated like that by employee at any dealership ever. More

terrible experience Hello everybody! I have a terrible service experience! My car is in service for less than 91 days! they cannot solve the problem! I do not recommend Hello everybody! I have a terrible service experience! My car is in service for less than 91 days! they cannot solve the problem! I do not recommend you visit this service center! all the more if you have commercial vehicles! car reception engaged in seta alexanyan I am shocked as the owner of the dealer does not fire workers such as setaa! she talks to customers not respectfully very rude it's just awful! More