“Get the F… out of my office”
I am really emotionally distressed since my last night experience in this dealership.
Please please please watch out about this dealership and do not deal with them.
So this is my story….
Last night after spending 8 hours looking for a car, finally we found a pre owned car in this dealership. On the sales tag that was displaced on the car windshield, the car was advertised with limited warranty for 3 months after purchasing. The salesman was a very professional and a nice man. He helped us and answered all questions we asked. We did test drive and decided to purchase the car.
First of all, we wanted to purchase the car full amount with my credit card without going through leasing or financing with them. However, somehow they were pushing us to pay with my personal check (since they didn’t want to be liable for the percentage the credit card charge them to be extra expense for them). After going back and forth with their nonsense request, then they finally agreed to accept the payment with my credit card!!!!
When we start signing the papers (after 1.5 hours in there), the finance manager put a new sales tag (that says there is no warranty for the car) in front of us and he said “by signing this form you are informed that the dealer sold this car as is and the dealer doesn’t have any responsibility toward this car” !!!!!!!!!!!!
We were surprised. We told him that probably he made a mistake because the initial sales tag on this car was offering limited warranty (for 3 months) on the car. The finance manager denied it and he said there was no warranty on this car from the beginning.
I called the sales man and asked him that if the car initially was advertised by limited warranty or not and the salesman admitted the limited warranty was included.
The salesman was very surprised and went to the finance manager. I heard that the finance manager was very rude to him and shut him down very disrespectfully. I heard that the finance manager said that they made a mistake to put it on the shield initially and now he decided to not provide the warranty any more.
I went back in the room and told him that even if it was a mistake, since it was advertised that way to the costumer from the beginning, they should honor it to their costumer.
He rudely raised his voice and told me that he won’t give the warranty back on the car and either I take the car this way or the deal is off. So I refused to sign it and I called off the deal.
I asked him to give a copy of all papers that I signed for my record (including that 3 months warranty form that initially I signed it in front of the salesman before I went to finance manager office to sign the rest).
However the finance manager refused to do that. He gave only one and kept the rest. I asked him again politely to give the copy of the rest of the papers to me. I told him that by law he is obligated to give me a copy of any documents that my signature is on it, however, He refused and all of a sudden he stood up from his chair and insulted me by saying ” Get the F… out of my office or he is going to that”.
I was so shocked that my whole body starts shaking since I never ever been to any place to purchase something for my entire life that an employee treats his costumer that way. He stood up and screaming at me to leave his room. Of course being a 5’5’’ petite female, I felt very unsafe and started recording the rest of the conversation. He kept saying I won’t give any paper to you and leave my office, get out of my office. I went directly to the manager’s office and told him what his finance manager done and he didn’t even get up from his chair to apologize or stop his unprofessional behavior. The only he did to pick up his phone and called that guy from his room and tried to calm him down.
The only person that looked so shamed and shocked was the salesman. He walked out with me and apologized for all the things happened.
I am still emotionally distressed and so in shocked for their behaviors that I am not even feel confortable that my contact information/singed documents are is still in that company (dealership).
I really recommend to you not even consider purchasing anything from this dealership because of their upper management team (Department manager/finance manager) are so unprofessional, disrespectful, unprincipled, unreliable and untrustworthy people.
Please “BE AWARE”