Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Star Nissan:
Ever hear of "bait and switch". They gave me "price and switch". I have a signed lease contract for X amount, this included a cap cost reduction and monthly payments. I pay the cap cost reduction, DMV, bank fee, and taxes up front. This is what is stated in the contract. When I went to pick up the car, the finance officer told me that I should not put any money down and that I should work this into the payments because a credit score of 790 entitles me to .9% lease financing. Of course he is smiling and shmoozing as he goes through the new calculations. He gave me a new monthly payment with zero down. They must have thought or hoped that I was some idiot that couldn't add.
Too bad for them that I'm in finance and understand present/future value, interest rate, and amortization calculations. They gave me a figure that would have equivalently increased my costs by almost 40%. Let's say from a $400/month payment to $550/month payment, which equals to about $6,000 more over the life of the lease. When I confronted the finance officer about this, the manager and finance officer, ganged up on me and told me that their costs have gone up. I waved the contract in front of them and told them that I have a contract that stated the payments agreed upon. They told me that the fine print on their contract allows them to change the price. Again, too bad for them that I can read. Here's a quote from a relevant portion of the fine print:
"THE TOTAL CAH-PRICE DELIVERED LESS THE TRADE-IN ALLOWANCE SHOWN ON THE FRONT OF THIS AGREEMENT IS THE FINAL CONTRACT PRICE TO WHICH YOU AND I HAVE AGREED, AND, IF THE VEHICLE IS A NEW MOTOR VEHICLE, NO ADDITIONAL FEE OR CHARGE WILL BE IMPOSED OR COLLECTED DUE TO CHANGES IN THE MANUFACTURER'S LIST PRICE, OR CHANGES IN THE COST OF FREIGHT OR SERVICES PROVIDED BY YOU"
Fairly clear cut iron clad agreement wouldn't you say? Basically, they can't increase your costs if their costs increase. I have no trade in, so, that doesn't apply. To me, it seems like outright fraud when they tried to structure the payments differently, thus, resulting in a 40% increase.
On another note, the contract was signed in early May. They gave me 2 delivery dates which they failed to deliver. They gave me the excuse that it did not come in the shipment. Give me a break, in today's world of information at your fingertips, you can't track a $35K item? I friggin make a $10 purchase from amazon.com and I'll know if it's been shipped, what state, and what hub it's in. So, after 10 weeks waiting, numerous phone calls, showing up at the dealership over 5 times, and spending about 20 hours overall on this matter, I have no car and left them my deposit.
In any case, it is out of my hands now. My attorney is looking into the matter for punitive and compensatory litigation. I am so pissed off that I've been jerked around, lied to, and having them attempt to defraud me that I would not even settle out of court. It's not a money matter anymore when they tried to defraud me. I want them to go to trial and admit their guilt. I'm sure that this has happened to many people in my area. Many of their consumers do not speak English as their first language, may be culturally shy, and do not know their legal rights. I'm sure they have been victimized and have preyed on other customers successfully.
Oh yeah, just one quickieee... I'm suspicious of the "good" reviews. I'll just say that I think they may have a hidden agenda. I've owned or leased so many cars in my life and never thought about spending time to post reviews online.
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