Star Nissan

Star Nissan
5757 West Touhy
Niles, Illinois 60714

Sales: (847) 647-1555
Service: (888) 273-1394
Parts: (888) 273-1394

Manufacturer: Nissan

Most Reviewed Employees
Bruce Berger Bruce Berger
General Sales Manager
Victoria Miller Victoria Miller
Internet Director
Tom Carbonneau Tom Carbonneau
Sales Consultant
Joon Choi Joon Choi
Nissan Sales Assistant Manager
Steve Hara Steve Hara
Darius Witek Darius Witek
Sales Consultant
Chuck Settles Chuck Settles
Executive Vice President
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 3.1/5
17 Reviews
Star Nissan

Overall Score: 3 Star Rating3.1



About Star Nissan
Certified: Star Nissan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Star Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Star Nissan
As a premier New Nissan Chicago Car Dealer, we are committed to making your Nissan sales experience a truly rewarding one. We are your local Nissan Chicago Dealer serving Niles, Evanston, Woodfield, Arlington Heights and all of Chicago. Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We take pride in the vehicles we sell and strive to succeed in great customer experience and satisfaction. We are your local Nissan Chicago Dealer for new, used cars, truck and SUV dealership.


Mbschober
3/1/2012 3:09:15 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Adam, Sean, Ian

My Review of Star Nissan:
Consistently great service! I have gone to this dealership on several occasions and never had a bad experience. The are always professional and courteous. The service manager, adam, and his team go out of their way to explain there work and pricing. As a retail manager I can truly appreciate the quality of the people and their work at star Nissan. When the time comes to replace my car I will be coming to this dealership as a direct result of the level of service I receive from Adam, Sean, Ian and all the other staff of the service department!

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George. L.
2/18/2012 11:39:49 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Filippone

My Review of Star Nissan:
My experience at Star Nissan was great it felt as though I was buying a great vehicle for a good price from an old friend until the salesperson walked in. All kidding aside I would highly recommend this dealership to my family and friends just ask for Steve Filippone!

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wiltona
8/19/2011 1:13:07 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Stewart

My Review of Star Nissan:
This is an update to my previous review.

I went back to the dealership today for them to correct the problem with the unwanted air freshener odor. I pulled into the service bay and Greg acknowledged me, let me know that he was swamped but that he'd get to me as soon as he could.

When he did come over, I told him that there was air freshener in the new filter and it needed to be corrected. Greg went back to his desk and wrote up the service ticket for the car then took it to the repair bay himself. He apologized and let me know that the car would be done in a short time.

The work was completed in 20 minutes, enough time to play a few games of Angry Birds and check my e-mail. The odor was gone and I was back to enjoying the car again. This is the Star Nissan that I remember. I'll keep my guard up for a little while, just in case.

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JudiCPA
7/28/2011 9:59:51 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Hill

My Review of Star Nissan:
Brian Hill was friendly, courteous, and extremely helpful when I arrived for an appointment to have my 2006 Altima checked over at 62k miles - and that was after he had been dealing with two extremely obnoxious young men about payment issues with their vehicle repair. Brian kept me informed as to what was needed, presented me with a written report and answered my questions. The work was done immediately and the serviceman couldn't have been nicer.

This is the first service I have had on my car since I purchased it at Star Nissan in 2006 (other than oil changes, tires, etc. done elsewhere) and I would not think twice about bringing my car back for future service - that's how impressed I was!

I read some of the other reviews before I filled this one out and couldn't believe some of the people responding were even at the same dealership.

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angryempath
6/28/2011 2:56:42 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Joon Choi

My Review of Star Nissan:
My roommate and I have both been in the market for new cars, and found this place using one of our smart phones. I test drove a Versa, he test drove a Sentra, and we were both very happy with them.

Daniel Aguayo was great and almost sold me a 2011 Nissan Versa hatchback, but unfortunately the Assistant Sales Manager, Joon Choi, intervened. I was literally stunned into silence by his condescension and unprofessionalism.

Mr. Choi was the only person in the place wearing a polo shirt, didn't shake my hand once, or give me business card (which I would've returned to save paper, as I will never be doing business with them or recommending their establishment).

I imagine that these two sales weren't the first or the last he'll ruin while working at this dealership. At one point he mocked my "mere page" of credit history, first told me that Ford wouldn't give me 0% APR when I said I wanted to get an offer from them, then said they would give 0% APR to anyone because they're desperate to sell. Which one was it?

If they were the only Nissan dealer in the country, I'd drive anything else.

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Badexperience312xyz
12/18/2010 2:33:33 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Pietka

My Review of Star Nissan:
After spending several hours having some things done, Adam asked if I could come back another day so they could repair something the damaged in the first place. He assured me they would get me in and out in less than an hour. This was a big concern I expressed in advance because I didn't want to have to take a day off from work. When I returned a couple days later I waited over an hour before the came to tell me they might not be able to get to my car that day. After waiting a couple more hours they finally finished the simple repair. There really was no apology or regret that they didn't live up to their promise. I did not ask to see the manager because in the half-day I spent there I saw him repeatedly fielding complaints and each time he just shrugged his shoulders and made the clients feel like it was their fault and not the dealerships. VERY UNPROFESSIONAL!!!!!

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ffpmjjt
11/30/2010 9:19:27 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Daniel

My Review of Star Nissan:
I was flabbergast on how a salesman wanting to try to sell a person a car could have been so unprofessional in the way he acted and looked. I drove four hours from Wisconsin and was told I would not be dispointed, I was from the get go. Denise tried to smooth things out, she was great but the damage was already done. Sorry Denise!!

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kmb87
10/8/2010 11:38:45 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bruce Berger

My Review of Star Nissan:
Great experience overall. Price quoted was honored, great deal on trade. Everyone was friendly and very professional. After a few emails, deal was done in about an hour. Facility itself was impressive -- large, attractive and comfortable. Will definately recommend Star Nissan.

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CibyKarottu
7/1/2010 2:45:18 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: ?

My Review of Star Nissan:
They totally sucked!! This was our first car purchase and they totally screwed us over and played every game in the book. We were young and foolish and were taken in by their scams... We bought the car and when we got home the lights didn't work and we had to argue for them to even fix it! whenever we go back there to fix our car (a lemon) they treat us like trash. Because of them i will NEVER buy a Nissan again. Bad customer service overall.... Not only did they lose my business, but ALL my friends/acquaintances/ and everyone I encounter who wants to buy a car! BEWARE!!!! I do not want anyone else going through what we did.... run run. run and don't look back even if they say they are giving you the best price.... its not worth it...

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maseinc
8/11/2009 4:46:07 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: ??????????

My Review of Star Nissan:
What rip offs.
They know all the trick and scams. run out!
At closing time after a few day of playing around by them, they said they made a $2000 dollar mistake while adding up the cost. I had a bankers check in my hand for the amount of we agreed on. I walked out.
I got my car from Martin Nissan just a few mile north of there. No B.S. fair prices. and
no games!

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Reviews 11-20 >>