Star Nissan

Reason for Visit: Sales

I recommend this dealer: No

My Review of Star Nissan:
I just bought a car here and would not recommend them to anyone. When I asked if they could meet the price another dealer guaranteed, they said yes. But once I arrived and we got down to the details, they did not want to honor the price. They tried to disguise this by saying that the agree upon price included all possible incentives, including a discount for recent college grads. Yet, I had already informed them that I would not qualify for that discount. They wanted to add the $500 back on to the agreed upon price. They also did not make it clear that you could either get the low rate financing or the incentives, but not both.

I also found the financing guy to be really horrible. After I declined the warranty he tried to push on me, he got all moody and pissy. Everything was slammed drawers, loudly ripped forms, etc. THEN he "accidentally" typed up the lease agreement to include the warranty even though I'd declined it. When I paused to look over the paperwork, he said, "Oops! That's the wrong amount."

Finally, the sales manager tried to act helpful in resolving the issues, but I found him insincere and pedantic. I did end up buying the car there only because they finally agreed on the previous price. But the experience was unpleasant... I would not buy from them again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Star Nissan:
I give zero stars for service at this "Nissan" authorized service center. Dennis the technician who worked on my car was "clueless", the Service Manager - Richard Vasquez, instead of acknowledging the issue and trying to resolve it reasonably, tried to defend the tech for his incompetence even when the tech acknowledged his mistake. Richard then calls me a "liar" and when I complain at his attitude says - I don't care for your business at this service center or your sales at the dealership ! I gave the service center ample opportunity to resolve the issue.

I am disputing the $650.00 charge on my credit card. Reporting this issue to the BBB, and to as many regulatory bodies as possible, complaining to the Nissan USA network and publicize this complete case of incompetent, rude, and insolent service. As is evident I will make myself heard in as many forums as possible, and if it needs to be taken to the small claims court so be it.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Star Nissan:
Went to service for a oil change. The service personal told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept telling me that I need it. I told her that I went to a different dealer and got the 15k service, she actually called that dealer to confirm. She would not accept a no for an answer. I almost walked out to go somewhere else, but I spoke to the manager instead. Later she came back telling me that my O2 sensor was bad and it would cost $350. What a rip off. She replaced my wipers because she said it was cracked. I replaced the wipers 3 weeks ago. I will never go there again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Star Nissan:
Several years ago I drove out to Star to look at some cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner and he said he did not. At that time I did not consider using CarFAX to check on the car.

After buying the car a friend ran the VIN for me through CarFAX and it came up as a previous rental car. Again, my mistake for not checking but I would never buy a rental! We ran the VIN's of most of the cars listed online and they were all rentals.

To be fair, they are in business to make money, but I feel like I was misled when the sales person said he didn't know about the previous owner. He surely knows that they're selling rental cars. After owning the car for a while several problems became apparent and I attribute most of them to lack of maintenance and abuse from use as a rental.

I had to have a key re-programmed for the car and service said to just come in without an appointment and they would take care of me. That visit took an hour - most of which my car just sat. On another visit for a hood that fluttered on the highway, I was told it needed an adjustment that would cost $70. I bought the "Gold" warranty for $1200 but they refused to cover this...

And finally, after owning the car for several months I received a letter from the dealership, in a dealership envelope and on dealership letterhead. It was the salesman telling me of his real estate business, and how much he would enjoy having my business if I was shopping for a home. <Insert your opinion of this practice here>

If you want to buy a car used as a rental, and don't mind the fact that people driving it before you didn't take care of it, shop at Star. I cannot comment on their new car sales, but my service experience was poor enough that I would not go back there. Service at Bill Kay Nissan in Downers Grove is far superior.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Star Nissan:
Avoid this dealership at all costs!<br>I've taken my car to this dealership for service due to their proximity to my workplace. BIG mistake. It takes extensively long periods of time to get a simple oil change. When I brought my car in for its annual maintenance, they even forgot to change the wiper blades which I paid for ($40!!!).<br>I asked them to look at my suspension's creaking and they didn't even check it out. I was first told that it was fixed and then later told the next time that there wasn't even a creak when I heard it jut driving out of their lot!<br>Information from their Service Dept and Customer Service is completely inconsistent. I was told that I could transfer my prepaid oil changes to another account - all I'd have to do is come in a sign it over. Not only was that not the case by the time that I got there, but they were EXTREMELY rude about it.<br>They worked on swapping a windows component that went bad in my car and told me they'd cover the loaner while they work since it was warranty work. They even billed me 2 months after the fact!!!<br><br>Bottom Line - THIS IS THE ABSOLUTE WORST DEALERSHIP I'VE EVER BEEN WITH AND IT'S IS THE PRIMARY REASON I DUMPED NISSAN FOR ANOTHER VEHICLE. I'd give a lower score than 1 if it was possible.

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