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59 Reviews of Star Toyota of Bayside - Service Center
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October 28, 2022
You have a cashier who answers the phone who is has the worse customer service I have ever experienced. As a matter of fact I will deal with my service directly. Whoever she is I dread her answering the p worse customer service I have ever experienced. As a matter of fact I will deal with my service directly. Whoever she is I dread her answering the phone! More
by j.bailey1983
Employees Worked With
Don’t know her name
July 16, 2022
If only negative stars were an option. There are warnings everywhere. Listen to the reviews- save yourself time and money. Avoid Star Toyota/Services like the plague. There are hundreds, i There are warnings everywhere. Listen to the reviews- save yourself time and money. Avoid Star Toyota/Services like the plague. There are hundreds, if not thousands of garages in Queens alone. Anyone can get you OEM parts and BETTER car servicing. Do yourself a favor and don't glaze over the bad reviews. There's so much more truth to them than you know. Biggest regret is giving them the benefit of the doubt. Things seemed alright the day of dropping off my car- people were responsive and kept me in the loop. It quickly went downhill. They stop answering, they give you the run around and ignore you until you nearly give up. A $500 something sensor diagnostic turned into nearly a $3,000 replacement. I was out of town and couldn't get my car. I took the chance and the HUGE loss; my mistake. I was starting to come to terms with the the burn in my pocket- up until I started noticing a few things. Damages all in different areas of the car. Interior and exterior. For reference this is a purchased car, not a lease. Surprise, surprise, they took no responsibility. I had asked for reasonable solutions- either help repair the damages or provide a partial reimbursement so I can have someone else fix it. All I get are BS excuses- if you don't know much about parts, they'll take advantage of that. There is no transparency. They'll whisper to each other right in front of you. They told me they could help me if I paid them another $1,500 for replacement parts/repairs. If that's not a big F U to the face then I don't know what is. I'm warning you as a friend or family member would. Use them at your own risk- the reviews I've read in the past are now glaring "I TOLD YOU SO". Should've listened after seeing hundreds of warnings from other individuals that got screwed over. I am surprised there hasn't been a civil suit filed. This needs to be considered. Alex, Robert, Nelson and the girl with bad attitude at the lounge/payment desk - you are all in the customer service and REPAIR sphere. Do your job, not the opposite of it. More
by kellyxlin
Employees Worked With
Robert?, Nelson Liu, Alex Collao
October 05, 2020
I purchased my first new car, Toyota Camry Hybrid, from Star Toyota of Bayside. I have worst buying experience ever, never went back to any Star dealership to buy anything again, I have purchased couple ne Star Toyota of Bayside. I have worst buying experience ever, never went back to any Star dealership to buy anything again, I have purchased couple new cars in another dealership's after that. They lay to me, they rob me by charging me additional fees, they provided worst costumer service after the sale. I can prove everything with paperwork and receipts. I can't say one good thing about them. More
by TOMASZPODGORSKI5
Employees Worked With
Nelson Liu, John C. Munoz, David Qin, Sheng Huang, Alex Collao
October 07, 2019
I will never trust these guys on price for services. They charged me 100$ more than queensboro toyota for only one same service. Transmission oil changed $305 Queenboro toyota $205 They said their ser charged me 100$ more than queensboro toyota for only one same service. Transmission oil changed $305 Queenboro toyota $205 They said their service is better than queensboro Toyota. More
by Startoyota
Employees Worked With
Joseph
September 18, 2019
5000 mile check up My visit was as usual, quite a pleasure..the waiting area is clean and comfortable, with snacks and free hot coffee. the staff is always friendly and My visit was as usual, quite a pleasure..the waiting area is clean and comfortable, with snacks and free hot coffee. the staff is always friendly and professional. They get you in and out as quickly as possible. My agent was especially nice, Mr. Sutton, who is especially knowledgeable, kept me posted on the work that was done on my car.. He even brought it to my attention of a problem that was pre-existing from the installation of my auto start.. I recommend this location to all my friends. It's the best! More
by DEEJAYE2070
Verified CustomerEmployees Worked With
David Sutton
July 25, 2019
less than proffesional I took my 2009 Toyota Corolla to the service center at 40-40, 172 street service center. My concern was safety issue. As passenger side seat belt not I took my 2009 Toyota Corolla to the service center at 40-40, 172 street service center. My concern was safety issue. As passenger side seat belt not working was glowing. First was there on Saturday early morning, was told to come back on Monday and left the car as they ordered the part. They promised to call me later in the day and let me know. Waited but no call so I send an email and left my contact number again. Then before they closed informed me after the email that they put the new part but still light is coming. In the morning picked it up but same safety lights are there. Now they informed me another weight sensor is bad, So I have to change that. Already spent over $600. and picked up my car. No service/diagnostic person spoke to us. Now I have call them again for the new sensor and pay more money. called Alex but cannot get hold of him More
by Abhijit
Employees Worked With
Alex Collao
July 14, 2019
Trade in. My service guy very kind, and compassionate. He gave me great advice and it came through. He saw what I was going through with my vehicle. Very apprec My service guy very kind, and compassionate. He gave me great advice and it came through. He saw what I was going through with my vehicle. Very appreciative More
by Gaugustin512@gmail.com
Employees Worked With
John C. Munoz
March 31, 2019
Customer service Star Toyota Nelson Lu Assistant Service Manager Amazing customer service Nelson Lu has provided me with one of the best possible customer servic Star Toyota Nelson Lu Assistant Service Manager Amazing customer service Nelson Lu has provided me with one of the best possible customer services I have received at Star Toyota of Bayside. More
by gshanon
Employees Worked With
Nelson Liu
March 02, 2019
Toyota recall service Been here Saturday morning waiting more than 4 hours recall service. Appointment 8:00 am Right now 11:48 am ..... still waiting finished just cal Been here Saturday morning waiting more than 4 hours recall service. Appointment 8:00 am Right now 11:48 am ..... still waiting finished just call Toyota national service center..... recall service taking no more than 2 hours It’s really taking long and no update No recommend this service center Just told wait, wait and wait More
by brandonbae72
Employees Worked With
Sunny R Dalavai
December 03, 2018
Best Service Received A big thank you to David Sutton at their Bayside servicing center for being so accomodating and taking care of us and getting my car serviced ahead of A big thank you to David Sutton at their Bayside servicing center for being so accomodating and taking care of us and getting my car serviced ahead of schedule. A big thanks and a big 5 x STARS for you David! More
by 453025
Employees Worked With
David Sutton
