Star Toyota of Bayside - Service Center

Best Service Received A big thank you to David Sutton at their Bayside servicing center for being so accomodating and taking care of us and getting my car serviced ahead of A big thank you to David Sutton at their Bayside servicing center for being so accomodating and taking care of us and getting my car serviced ahead of schedule. A big thanks and a big 5 x STARS for you David! More

Always Professional Very good, responsible and friendly, I've been coming for past 2 years. I have seen Sunny at all times. Tells me as it is, never been forced by him t Very good, responsible and friendly, I've been coming for past 2 years. I have seen Sunny at all times. Tells me as it is, never been forced by him to get things done, things that I don't need. Always been friendly. More

THE CONSUMER IS NOT RIGHT AT STAR TOYOTA, BAYSIDE On 10/16/2017, I reported to Star Toyota of Bayside to repair an air-conditioning leak in my vehicle, a 2008 Toyota 4Runner, as the vehicle's vents we On 10/16/2017, I reported to Star Toyota of Bayside to repair an air-conditioning leak in my vehicle, a 2008 Toyota 4Runner, as the vehicle's vents were blowing out hot air when the AC was activated. I informed Sunny R Dalavai, Advisor, that I had a leak in the air-conditioning system and I respectfully requested that he not just recharge the system and send me on my way. I stressed that the system had a leak. He did what I requested him not to do, he charged the system and sent me on my way. I was billed $201.21 for recharging and labor. On 04/19/2018, I returned to Star Toyota of Bayside and I reported that the vents were blowing out hot air when the AC system was activated. Again, I reported that the system had a leak. I made this report a second time and I respectfully informed Mr. Dalavai, that Star Toyota did not repair the leak as previously requested. Mr. Dalavai stated that the Toyota technician located a leak on an air-conditioning hose and I was charged $401.21 for this repair. He did state that "this is to start with." I explained that I didn't want to return to Star Toyota for the same repair and I informed Mr. Dalavai that I trusted this repair to be final. At no time was there a systems check conducted on the air-conditioning compressor which lead me to believe that everything with the air-conditioning system was operating as required. On 08/27/2018, I returned to Star Toyota of Bayside for a third time and I reported the same condition, that the vents in my vehicle were blowing out hot air when the AC system was activated. On 08/28/2018, I returned to pick-up my vehicle and I was informed by Mr. Dalavai that the Toyota technician located a small leak in the air-conditioning compressor and that that part required replacement, a total cost of approximately $3000.00. I asked Mr. Dalavai if the technician had inspected the compressor on 04/19/18, and he could not provide me with an answer indicating that an inspection on that part was conducted. I also informed Mr. Dalavai that at no time was a compressor inspection conducted as it was not noted in the invoice notes from the inception. Mr. Dalavai stated that the system was recharged and that I would not be required to make any payment for the new charging of the AC system in my vehicle. At this time, I informed Mr. Dalavai that my vehicle had not been repaired as requested, that my vehicle still has an air-conditioning leak, and that said repairs conducted did not meet the 12 months covered warranty as stated on the invoice. I returned to my residence with the vehicle, but I felt as though I was taken advantage of. As a result, at approximately 1:15PM, I contacted Star Toyota and I requested to speak with manager in order to report my dissatisfaction with the service provided. Alysha, receptionist, answered the call and informed me that Alex Collao, Star Toyota Manager, was in a meeting. She also stated that Diana Castillo, Star Toyota Asst. Manager, would return my call by 2PM. I never received a follow-up phone call as stated. On 08/29/2018, I contacted the Toyota Corporation and I informed Laquisha, receptionist, of the events aforementioned. At this time, I was provided with a case number and I was informed that I would receive a follow-up phone call in regards within two days. On 08/31/2018, I received a phone call from Dian Castillo, Star Toyota, and I reported my dissatisfaction with the service / treatment at Star Toyota. Ms. Castillo stated that she would meet with the advisor and that she would call me back on Tuesday, 09/04/2018. On 09/06/2018, at approximately 2:50PM, I contacted Star Toyota and Mr. Dalavai answered the call. I informed him that I wanted to speak with Mr. Castillo. At approximately 3:40PM, I received a return call from Ms. Castillo and she informed me in sum and substance, that Star Toyota would not absorb the fees associated with replacing the air-conditioner compressor in my vehicle. She also stated that I could request assistance from the Toyota Corporation for resolution. At approximately 3:45PM, I contacted the Toyota Corporation and I was informed by Chelsea, receptionist, that the Toyota Corporation would not assist with the repair because the vehicle was out of warranty. I explained that although the vehicle was out of warranty, the vehicle was not repaired as required, and that the vehicle still has an air-conditioning leak, an issue that has yet to be resolved. With all this said and done, I am in the same position I was in when I first reported my issue to Star Toyota. My vehicle still has an air-conditioning leak. More over, on 09/12/2018, I forwarded an email to Tony Briguglio and to Alex Callao. I have yet to receive a response which is why I have rated Star Toyota's customer service as listed. More

Great Service Good job and fast. Friendly people everyone helps. Drop off my car and service was very fast. I could trust service here.. Good providing the informat Good job and fast. Friendly people everyone helps. Drop off my car and service was very fast. I could trust service here.. Good providing the information on service. More

"Professional" Excellent service and very helpful advisor. Professional service and explained what's been done with time frame. I would recommend service and return Excellent service and very helpful advisor. Professional service and explained what's been done with time frame. I would recommend service and return here again. More

Friendly Took my vehicle for service and was seen by service representative Sunny R Dalavai He was very friendly and knowledgeable, explained everything that Took my vehicle for service and was seen by service representative Sunny R Dalavai He was very friendly and knowledgeable, explained everything that will be done for the service and will let me know if anything is needed. Service was as promised on time and kept me posted, I was recommended some stuff, which i was aware off. I was told about these by my mechanic. Sunny explained and did not rush me. Explained what i need to get done first. I will be going back to have my work done. Friendly staff and good place. I would come back again. More

Great service The parts and service department provide excellent service. I will continue to use Star Toyota for future service. They provide reliable repair serv The parts and service department provide excellent service. I will continue to use Star Toyota for future service. They provide reliable repair service and customer satisfaction. More

Excellent service Star Toyota service center is professional and timely. The area is clean and the staff is friendly and knowledgeable. My car was serviced quickly and Star Toyota service center is professional and timely. The area is clean and the staff is friendly and knowledgeable. My car was serviced quickly and everything was completed accurately. I recommend this service center to anyone More

Great Experience. I had a flat tire on my way home, couldn't drive the car as it was. Stop by to Services, met with Mr. Nelson Liu, very kind, courteous, in a nick of I had a flat tire on my way home, couldn't drive the car as it was. Stop by to Services, met with Mr. Nelson Liu, very kind, courteous, in a nick of time, the tire was repaired. Thank you Mr. Liu More

Love Toyota but Service was a Disappointment Came in on scheduled time of appt at 7:30am on 8/4/2018 for Takata Air Bag Recall for 2009 Corolla with 35k miles. Service Advisor Sunny R Dalavai re Came in on scheduled time of appt at 7:30am on 8/4/2018 for Takata Air Bag Recall for 2009 Corolla with 35k miles. Service Advisor Sunny R Dalavai registered me. Called me at 8:58am and recommended front brakes replacement and water pump replacement. I declined the service to be done. So I proceed to wait. Come around 11am almost 3 hours wait I asked Service Advisor Sunny is everything ok. He states he is “ok” and walks away. So come 12pm now 4 hours waiting he sees me on the waiting room and tells me he had left the paper work at the front desk at the time he called me. That was at 9am! So I waited 3 hours in the waiting room and did not even acknowledge that I was waiting and the vehicle was ready?! Sunny proceeded to apologize and tell me that he told me the vehicle was ready when the only time he called me was for recommended services at 9am! Then Sunny states it was a very busy morning and that he forgot! I stated that was totally unacceptable. Keep me waiting 3 hours when the vehicle was done already. I’m very disappointed with the Service Center customer service! I will NOT recommended Toyota Service of Bayside to anyone! More