Star Toyota of Bayside - Service Center

Toyota prius GPS system problem/break down/totally blackout, Star Toyota service agent is a very sincere, willing to help car owner to get their best service possible; He explain all options to me and help me to Star Toyota service agent is a very sincere, willing to help car owner to get their best service possible; He explain all options to me and help me to make best decision on a repair/change GPS module. David Qin, he did his best to protect existing car owner who got into defective GPS system module. The GPS module on my Prius it proved it is a garbege, we had problems with it since our early days until it is totally breaked down couple of weeks ago. Now, after yesterday's service, it is on/and/off, still not stable yet. More

Great service Very professional team Kevin the service specialist is the guy to go to Changed brake pads and roters after 4 years owning the car In reasonable pri Very professional team Kevin the service specialist is the guy to go to Changed brake pads and roters after 4 years owning the car In reasonable price More

Great service, great cars I purchased my 2008 Avalon and 2009 Corolla in 2008 and both cars continue to run great, the Avalon with over 127000 miles. Since purchase, all servi I purchased my 2008 Avalon and 2009 Corolla in 2008 and both cars continue to run great, the Avalon with over 127000 miles. Since purchase, all servicing has been done buy Star Toyota of Bayside. I believe that the continued great performance is due to the quality of Toyota's autos, but also to having them maintained by qualified Toyota mechanics with Toyota parts. Mike Andrews was my original service manager, and Nelson Lu has done a great job since Mike Left. More

Best experience I went to several car dealerships for car leasing, and start Toyota was the first place I went. Justin Goon did a great job on helping me finding the I went to several car dealerships for car leasing, and start Toyota was the first place I went. Justin Goon did a great job on helping me finding the best deal for me and he seriously helping me solved a lot of problems I have with monthly payments, car registration, down payment and even auto insurance. Compare to other dealerships, he really did a great job on it. It took me only three days, and DONE. Fast and easy. I have a car that fits me, and I'm loving it. Will definitely recommend this place to others More

Amazing Service Experience I've been a Toyota owner and customer since my youth . I've never had such an amazing experience from the one I previously had. I had scheduled and ap I've been a Toyota owner and customer since my youth . I've never had such an amazing experience from the one I previously had. I had scheduled and appointment for Star Toyota Service Which was my 1st time there .. I drove my vehicle in was helped by a few young men. After that I was sent inside . Didn't know what to do. Then there comes this Beautiful Young Woman that asked me if I needed help . I said yes , she directed me to where I had to go . Happened to be that the same Beautiful Young Lady was the same one that assisted me with my car. She said to me , ( I'll only keep u here with us for an Hour, lol. ). Wow. That was right. One hour I was escorted to the cashier , very pleasant Lovely smile , very professional and always smiling. ( amazed of a nice professional beautiful woman working as an advisor for Toyota ) very happy with my service. I will deffinently return for my future services. I want always Miss Gloria Alvarenga to be my advisor ... Very Pleased !!! Thank You Miss Gloria Alvarenga. She did request an email from me , don't have one. But I did promise her a good rating And review . And here it is. ( she deserves it ). GOOD JOB :) More

Excellent Customer Service David was very professional. He know what needs to be done on my car service. He explained the different gadgets in the carI. Highly recommend this de David was very professional. He know what needs to be done on my car service. He explained the different gadgets in the carI. Highly recommend this dealership. More

Star Toyota Service - a JOKE & a RIP-OFF This is THE MOST DISHONEST RIP-OFF establishment I have ever encountered. They do NOT know what they are doing or talking about. I've given this place This is THE MOST DISHONEST RIP-OFF establishment I have ever encountered. They do NOT know what they are doing or talking about. I've given this place numerous chances, and each time they do not disappoint. Four years ago, I brought my Sienna in for an oil change and it's complimentary 20 point inspection, where they wanted to charge me about $300 to change 2 filters. Three years ago, I brought it in for the same reason, the mechanic I spoke with put me down for their packaged inspection, for almost $100! Two years ago, I brought it in and they wanted me to get a new tire because I got a nail in it. I took it to another mechanic, and from one touch on that nail, it fell right off. They didn't even touch it!?! They saw a nail and wanted to replace the entire tire. Just this past weekend, I took my Sienna to renew my registration, as well as to take care of any recalls. They do not have the parts to do the recall and failed the inspection because the rack & pinion was leaking. Quoted to replace this part for $1350!!! Again, I took my minivan to my trusted mechanic and quoted to replace the part for less than $900. After he took a closer look, it turned out the rack & pinion was not damaged, but the axle was leaking fluid. So Star Toyota Service failed my state inspection for the wrong reason. How can they do this? How can they keep on doing this? I WILL NEVER COME BACK TO THIS PLACE. DON'T THINK ABOUT COMING HERE unless you want to get ripped off, lied to, fix and replace parts you do not need. More

This dealer has a lot of free offers at the time to buy the vehicle, I bought mine with paid maintenance agreement, after my first visit they were obligated to have an oil change after I reviewed the paper the vehicle, I bought mine with paid maintenance agreement, after my first visit they were obligated to have an oil change after I reviewed the paperwork of what was done in the car they didn't do the oil change and they charged for it. The dealer is deceiving the company that pay my car maintenance and myself as a client. I recommend people who want to service from this dealer to check paperwork after they performed the work. Please don't trust this dealer service department. More

I came here the first time because the Engine light, VSC Trac and VSC Off lights came on. I was told the sensor was the problem and needed a replacement. Okay, I paid nearly $500 just for this one minor pro Trac and VSC Off lights came on. I was told the sensor was the problem and needed a replacement. Okay, I paid nearly $500 just for this one minor problem. (The part only cost $156). Less than 2 weeks later, the same lights came on again. I took it back for a re-service and only to find that, another sensor was defective. I was not happy to find out the second time around that there are 4 sensors. To make matter worst, they found a list of other mechanical problems I was not informed of the first time. What ever happened to the 27 points FREE INSPECTION? Clearly, someone didn't do his job! Kevin was assigned to help me with the service light problems. He was absolutely professional and friendly from the moment I met him, till the moment I left the dealership. He went out of his way to make sure I was completely happy with all the work that was done. Though I ended up spending more money on fixing on all the problems, Kevin gave me a good price. Thanks Kevin! -Jack More