Steet Toyota of Yorkville

Terrible service!!!! I took my car (Lexus RX300, 2003) to this dealership basically to diagnosis the reason behind the check engine sign. Initially the service agent told I took my car (Lexus RX300, 2003) to this dealership basically to diagnosis the reason behind the check engine sign. Initially the service agent told me it's a 30 minutes job and it's gonna be $42...but then he said he was wrong...it's doesn't matter how long it takes, it's gonna be $89 for doing the diagnosis. After the diagnosis they were telling me that it's could be O2 sensor but yet they are not sure as they are seeing some leaks in the exhaust pipe that goes to O2 sensor. They can't fix it there and recommended me to go to Lexus dealer and fix it from there. However, I took it somewhere else and fix it there.. they wiped the check engine sign but the sign came back after driving few miles...I had a car code reader and it tells me O2 sensor. I did contact Toyota and told them all the above story and they schedule me for dropping my car at their location to check it. WHILE THE PERSON SCHEDULED ME FOR THE RE-DIAGNOSIS, I ASKED HIM WHETHER THEY ARE GONNA CHARGE ME AGAIN. THEN HE SAID "NO"...Only then I agreed and dropped my car. Once they did the diagnosis, they came up with exactly similar results which is leak still exist..blah blah... THEN CAME THE REAL HYPOCRISY...THEY WERE ASKING ME FOR $90 AGAIN FOR DOING THE DIAGNOSIS. I TALKED TO THE SERVICE REP, THEN MANAGER, NO ONE WAS WILLING TO HELP ME IN THIS REGARD...EVERYONE WAS SAYING YOU HAVE TO PAY...THE MANAGER WAS SO ARROGANT, HE CALLED ME OUTSIDE OF THE BUILDING WHERE HE WAS IN THE MIDDLE OF SOMETHING INSTEAD OF COMING TO ME (OR AT SERVICE DESK) TO FIX THE ISSUE OR MISUNDERSTANDING...MOREOVER, THEY WERE CLAIMING WHOEVER SCHEDULED ME, HE IS OFF ON THAT DAY...SO I HAVE TO PAY...SO BE IT... I HAD TO PAY ANOTHER $90 FOR NO REASON...FOR NOTHING NEW...AND ON TOP OF THAT THEY WERE NOT STANDING WITH THEIR WORDS/MISTAKE... WILL NEVER BE THERE AND WOULDN'T RECOMMEND ANYONE TO GET THEIR CARS TO THIS PLACE....I FOUND THESE PEOPLE NON-COOPERATIVE, RIPPING YOUR WALLET AND TELL A LIE TO THEIR CUSTOMER More

Salesman Jeffery is the worst for buying a car! We knew exactly what we wanted and the salesman Jeffrey was the most sneaky and untruthful person I have ever dealt with. Behind our back financing a We knew exactly what we wanted and the salesman Jeffrey was the most sneaky and untruthful person I have ever dealt with. Behind our back financing and nothing but lies about interest rates and prices. Needless to say we bought elsewhere and we're extremely happy. More

I was shopping around for a new car when a Scion tC caught my eye. I walked into the dealership planning on getting some information and taking a test drive. I expected to be greeted at the door and re caught my eye. I walked into the dealership planning on getting some information and taking a test drive. I expected to be greeted at the door and receive some service, but I was shocked to receive nothing but vacant stares. Instead of a "Hello my name is Jeff, how may I help you?" I had to voice my interest in buying a new car with good gas mileage. I asked what he could tell me about the tCs, and all he did was hand me a pamphlet then proceed to tell me "This is the sticker price I can't go a nickle below what it is listed." I understand that they want to make as much money as possible, but I told him it was interesting that Lia in Albany had the exact same car for $1,500 less. (When I can keep my business local I try to as long as they will cooperate.) "No, it's not the same car." Was the only response I received from that point on. I was positive it was the same car, same year, same series, even the same paint. They even went to the point of "looking it up in their stock" to tell me, "They don't even have one in stock!" I reluctantly said I would have to go back to Albany, then another assistant said, "Well I could change the price on the internet a few hundred dollars, and we could adjust the price based on your trade-in." ((I thought they couldn't drop the price a nickle?)) The whole thing was very unprofessional, they never once asked me how serious I was in buying, they never offered me a test drive, they basically treated me like they wanted me to leave. I even went to shake the salesperson hand, and he flatly refused to give me his hand... but he did reach for his little card case to give me his business card. I guess I will spend my $20,000 in Albany. More

I dropped off my new Prius for its first check. People were pleasant, but the waiting area was a dump with not enough seating. Worst of all, they returned my new car filthy from construction in the lot. W were pleasant, but the waiting area was a dump with not enough seating. Worst of all, they returned my new car filthy from construction in the lot. When I called to complain the person answering the phone said "oh didn't they give you a coupon for a car wash? I'll send you one." She took my information and said the service manager would call and he/she never did. I've had two Hondas for 6 years and I've always had excellent service. this is just terrible all around! Furthermore, if they made my car filthy, couldn't they hose it off? I hope I'll never have to go back and would NEVER recommend it. More

We managed to spend all of about ten minutes inside Steet Toyota before walking out. The salesman was completely incompetent, he had no knowledge of the vehicles we were looking at at all, was clueless when Toyota before walking out. The salesman was completely incompetent, he had no knowledge of the vehicles we were looking at at all, was clueless when it came to negotiations and it was clear that he was unable to handle the sale on his own, he had no idea where to start and believe it or not he started being down right insulting about our trade in, I understand playing the game like pointing out an imperfection like a stain on the drivers seat, a stain that was there from the previous owner covered up by the dealership when we originally bought the car from them, but making comments about our care of our vehicles and several other comments about previous imperfections that were already there and noted in our previous purchase is unacceptable when I am the customer coming to spend $15,000+ at their store. You could definitely tell he was a new salesman, if not I can not believe Steet would keep such a subpar salesman and person in general on their staff further ruining their reputation, however the poor treatment of us in general was shocking and to top everything off his inexperienced sales or finance manager must have must been having a bad day because just as we finally started discussions of the actual value of our trade with Don he came out insulted by the information that three other dealerships had already appraised our trade in at nearly $2,500 more then he did and could not understand why I would want the same for my trade as what everyone else offered and that I was insulting his ability to appraise vehicles, I have always had great experiences buying cars but this is one I will never forget. Even though they had the car I wanted at nearly the right priced I was forced to get up and leave by the deplorable way they talked to my wife and I. I have received better service buying $3 products from Wal Mart then I did trying to give them thousands. We left shocked and confused by the way we were just attacked by these two grumpy men. More

I bought a 2007 Camry a few weeks before Christmas 2009 and was pleased with the price and the attention I got from Marc Rosenberg. However, I tried to reach him last Friday to discuss the stuck accelera and was pleased with the price and the attention I got from Marc Rosenberg. However, I tried to reach him last Friday to discuss the stuck accelerator problem (which does not appear to be a problem--yet?). I left him a voice mail with my name and number, and three days later, he has not returned my call--which is quite a disappointment. I owned a vehicle that I had bought at Steet in 2001 (also with Mr. Rosenberg) and it lasted for 10 years and more than 100,000 miles. I rarely had any mechanical work done at Steet because I have a good, local mechanic and the prices at Steet are higher. A few years ago, I had a flat tire and wanted to have it taken care of right away. After a phone call, the Steet parts dept. told me to bring it rin ight away. I spent about 15 minutes or longer waiting for it. Then as soon as I left the garage, the tire began going soft again! I was on my way to an appointment and couldn't turn around, but I did drive the car slowly back to Steet to have it taken care of later. They didn't charge me a second time and the parts manager, Ralph, apologized. He gave me his business card with his signature and I accepted a free oil change at a later date. Finally, in 2009, I decided to start looking around for another used car. I stopped in to the showroom one day during the summer and a young man greeted me. I told him I wanted a car that was about 2 or 3 years old with low mileage. He did not even offer to show me anything! It was early December before I happened to go back to Steet. I did ask for Marc because my neighbor had purchased a 2009 Camry from him and he was pleased with the service. Marc showed me a number of models and I decided to get a 2007 Camry LE with only 14,000 miles on it. The car was barely driven by its previous owner in two years. Marc gave me a good price, a bonus for being a returning customer, plus a Steet adjuster allowed me $5,000 for my 1998 Camry. I also got a loan with a low interest rate. Just like the previous encounter, there was little pressure to sell and a lot of opportunity to view other vehicles. He honestly discussed the pros and cons of each vehicle. I had discussed the accelerator problem with Marc during the sale and said I was surprised at how poorly Toyota HQ had responded to the problem. Marc defended the company, not surprisingly, and indicated that those problems were taken care of. I received a CarFax that showed no mechanical problems with the car I bought. Marc said he would share the previous owner's repair history, but basically, he only showed it to me and said she didn't have anything done to the car other than regular oil changes. So, I'm keeping my fingers crossed and hope there won't be a problem with the accelerator. Until now, I was pleased by Steet (and so was my neighbor) and I would have recommended them. But if the local dealer doesn't reach out to customers who have phoned them with questions...then I will hesitate to recommend them. More

I bought out my Aunt’s lease on a 2004 Toyota Camry on 9/14/2006. She has been a customer of Steet Toyota for 25+ years and purchased/leased in excess of 9 automobiles; using said dealership exclusive on 9/14/2006. She has been a customer of Steet Toyota for 25+ years and purchased/leased in excess of 9 automobiles; using said dealership exclusively for all maintenance and repairs. My husband and I who reside in South Elgin, IL, only having the weekend to facilitate this transaction, flew to NY to take possession of the Camry. Upon our inspection of the vehicle, we immediately observed a grossly inferior paint job that was performed by the SteetBody Shop the month prior (8-2-06) when the vehicle was involved in a collision with a deer and required hood and fender repair. The entire paint job had numerous obvious “fish eyes”. The Steet Body Shop manager, Shane Laufer said he agreed that the job should have never left his shop and to leave the vehicle and he would redo the bodywork. That offer was impossible since we had just the next day to make the 12-hour drive back to Chicago to report to work Monday morning. Mr. Laufer then gave us he business card writing on the back that the bodywork had to be redone and signed the card. He told us to take the vehicle to a Toyota dealership in Chicago for the bodywork and the 2 dealerships would work out the cost. My husband and I left happy and confident that the repairs would be done in our Chicago dealership without any problem. We couldn’t have been more mistaken. When we took the vehicle to our local dealership, Elgin Toyota, they too agreed that the bodywork was deplorable and would have to be completely stripped and redone. They also noticed that the color was mismatched, blend was improper and the bumper was not installed correctly. They prepared an estimate and communicated that to Steet Toyota. Joe Steet then refused to take any responsibility for the problem with the vehicle that left his shop with such inferior workmanship. My husband tried speaking with Mr. Steet directly, only to be verbally assaulted by him. My husband was sworn at and told by Mr. Steet that he never wanted to hear from us again and that he made no money on the transfer of the Camry from my Aunt to us and thus felt no obligation to work with us. We then went to Toyota Corporate and opened an official case against Mr. Steet and his We then went to my aunt and asked her to intercede for us with Mr. Steet since she had such a long-standing relationship with him and his dealership. He told her he would made everything right with us but those were empty words which produced no actiondealership. But after many phone calls and hours of explanations to corporate representatives we were again disappointed. Toyota Corporate has no power over individual dealerships and although they had conversations with Mr. Steet on our behalf, , they had no enforceable power against him and our case was to no avail. Therefore after exhausting all possibilities at a resolution to our plight, we are turning to you, if for nothing other than informing the Toyota consumers in the Yorkville area. When they are shopping at Steet Toyota let them keep foremost in their minds “Buyer Beware”. Unless Mr. Steet has a profit to be made by the transaction the consumer is embarking upon with him they should not expect any service after the sale, they should expect to be lied to and sworn at and treated with utter disrespect and disregard. That doesn’t sound like a shopping experience anyone would look forward to or expect to have. We certainly didn’t. But perhaps our experience might save some unsuspecting consumer from making the same unfortunate mistake we did; dealing with Steet Toyota! More

After having an unsatisfactory experience at a local dealer (Romano Toyota) when looking for our Sienna, we were referred by a friend to Steet Toyota, although it was one hour away. I send an internet dealer (Romano Toyota) when looking for our Sienna, we were referred by a friend to Steet Toyota, although it was one hour away. I send an internet request to Steet, which was recieved by David Smith, of internet sales. He was courteous and did not pressure us, using none of the previous disturbing sales tactics that have preceeded in the many years we have purchased vehicles. David and I were able to agree on a reasonable price, and then preceeded to the dreaded trade-in conversation. Driving the one hour to Steet to have my vehicle inspected, I was surpised to be presented with the first trade-in offer that did not insult me in the past 25 years. We firmed up a deal in 10 minutes. Granted, I had done considerable research prior to our contact, and knew exactly what we were looking for, but working with David was like buying from Saturn -- all dealerships should be so accomodating. The icing on the cake was when David told me that he would deliver the car to our front door -- which he did! Finished the paperwork in our family room. <br>Greg, the sales manager was also nonthreatening and courteous, telling us that even if we didn't make a deal, he promised we "would not leave with a bad taste in our mouth." Ted, the business manager, needed a few reminders to fax info our our insurance agent and credit union, but once reminded, he responded promptly. <br>Overall, we would definitley access Steet Toyota again for future purchases. And it goes without saying that Toyota is an excellent product. We hope that Steet Toyota is as good to David as he was to us. More