Sterling Acura of Austin

I’m very upset and very disappointed of Sterling Acura. So much headache and wasting so much time at the sterling Acura dealer service . I just retired from US Marines after 30 years of service moved to Au So much headache and wasting so much time at the sterling Acura dealer service . I just retired from US Marines after 30 years of service moved to Austin Texas with my wife as we just recently got married. And got offered a wonderful job with Austin’s PD department. I bought a 2024 Acura ZDX since June of 2025. Since then the ZDX has a lot of problems. Now are so much wind noise, exhaust fans makes so much rattling while waiting to charge or stop at the stoplight, Control and display goes black while the ZDX being driving, instrument cluster goes blank can’t see important information such as speed and warning indicators. In addition, sometimes the infotainment displays does not show the rearview camera image when shifted the vehicle into reverse. The front windshield camera keeps warning with block image and suddenly step on the brake automatically and it is so dangerous especially while driving on the street and highway high speed. The tire monitoring keeps coming up and warning me the vehicle has flat tires. Even though there are no flat . Within a year have to replace 3 tires from both the Acura dealership and discount tires shops. It is so frustrating and so annoying and very unsafe to drive the car. I called the Acura dealer to have it check and left few voicemail messages. Nobody in the service department will return my calls. It’s so bad customer service. When I move to Austin,Texas. I got a safety recall letters from Acura that explained the same safety call problems that I have been seen while I am driving. As I did a research on Google I have seen Sterling Acura service has the highest rating in customer service satisfaction index out of 5 stars they have received 4.7. So I decided set up an appointment with Sterling for the safety recall Friday the 19 of 2026 at 10AM. I came in and hopefully receive an excellent service and all safety recall taking care of. The service advisor Michael has an excellent service skill But not able to compromise the safety recall problems. They couldn’t able to repair the safety recall. They told me they must keep the car the next day so they can finish the repair. The next day they still couldn’t get it fixed. They must keep it until Monday so the Acura factory technician can come in to fix the problem which the dealer technician couldn’t do. They gave me a loaner car to drive. Just safety recalls but on Monday Tuesday and finally Thursday still haven’t been able to get it fixed. With so many follow ups phones calls. Finally, they called me and said that the car has been done on all the safety recalls and all the warnings light will not show up on the instrument cluster anymore. Came in and pick it up, they told me they just done the software update on the safety recall but the safety recall on the rearview camera is not. They have no parts for it. I must wait for them to call within few weeks or few months before they have it in stock. I was so disappointed. They told me just take my car away and drive it shouldn’t have any problems or any warning light show up. As soon I drove my wife to work that early morning Friday the tired monitor display came on again. I called my service advisor Michael and told him about it. He told me to bring my car back in and he will have his mechanic take care of. After 45 minutes as I waited for the repair and finally done. Michael told me that no warning light show up anymore. I thanked him and drove it to work. Within 10 minutes driving away the warning lights tired monitor display show up again. I was so frustrated I just spent so much time as the dealership service department already. I have worked to do. I don’t have time for this. So upset and frustrated it. After 2 hours meeting I called Michael again and he asked me to bring my car in again. I came in first thing on Saturday morning. But Michael was off. The other advisor and manager told me to go away come back on Thursday morning. More

Recent service I had was extremely pleasant, Professional experience, Am very pleased with the service. Professional experience, Am very pleased with the service. More

We live in SA and just purchased a new 2024 MDX from Andrew Davis. This is our 2nd MDX purchased at this dealership. Last one was a 2008, great car!. Although management has changed over the years th Andrew Davis. This is our 2nd MDX purchased at this dealership. Last one was a 2008, great car!. Although management has changed over the years their philosophy of delivering great customer service across the board has not. Parts and service departments also deserved two thumbs up. They have always been kind, very professional and trained to meet our (customers) needs. Thank you Sterling Austin! More

Ari was outstanding! ! I’d definitely be a repeat customer because of her Thank u!! ! I’d definitely be a repeat customer because of her Thank u!! More

Jordon was a pleasure to work with. I've dealt with him on my precious car lease and was glad to see he was still available to work with me. My new lease experience was easy and quick s I've dealt with him on my precious car lease and was glad to see he was still available to work with me. My new lease experience was easy and quick since Jordon saw to it. In addition, Jason in finance as well as everyone else having to do with the transaction were cordial and pleasant to work with. This is my 4th Acura and I will continue to deal with Sterling Acura in the future. More

Andrew good. Used car, Low or no fluids, no oil change. Emailed manager, no response. Used car, Low or no fluids, no oil change. Emailed manager, no response. More

Jesus and Jon went above and beyond. They were patient and kind and very educated throughout the process. We were not easy to deal with but honestly we have to make sure we were dealing They were patient and kind and very educated throughout the process. We were not easy to deal with but honestly we have to make sure we were dealing with likeminded people. They have hearts for people which make them great salesmen and finance duo! Thank you so much for helping with a dream that came to light More

Loved Jordan. Easy to wok with, no pressure, great description of features. Thanks to everyone Easy to wok with, no pressure, great description of features. Thanks to everyone More