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Sterling McCall Buick GMC

Houston, TX

4.3
235 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 235 reviews

May 07, 2024

I have made 3 appointments to get my car fixed at this location. The first time they had to order the part. I waited 4 months for them to receive the part. I made the second appointment on a Sat to get th More

by csallen2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
May 08, 2024 -

Sterling McCall Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 06, 2024

I really enjoy this location it's super close to me. Aaron is a great asset to this location he always makes sure I am taken care of and I don't feel like just another number there. Keep up the great wo More

by crystaljeffcoat91
Recommend Dealer
Yes
Employees Worked With
Aaron Fofana
May 08, 2024 -

Sterling McCall Buick GMC responded

It's fantastic to hear that you enjoy the convenience of the location and that Aaron's service stands out for you! Being treated as an individual and not just a number can make a big difference in the overall experience. We'll pass along your commendation to Aaron and the team.

May 03, 2024

Sterling McCall GMC did a great job of taking care of my car's needs, and I love the fact that they washed it for me too. More

by joecoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ramirez
May 07, 2024 -

Sterling McCall Buick GMC responded

That's great to hear! Sterling McCall GMC prioritizes both the service and the little touches like washing the car. It's those extra details that can make a difference in the overall experience.

April 26, 2024

Darren was amazing, he made the process very easy and would recommend him and sterling McCall with no reservations. More

by William Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren, James Arce
Apr 28, 2024 -

Sterling McCall Buick GMC responded

It's fantastic to hear that you had a great experience and that Darren provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 26, 2024

Everyone was very knowledgeable and eager to earn our business our salesman was a really a guy you like to know not just buy a truck from More

by jdhalllaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Robison
Apr 30, 2024 -

Sterling McCall Buick GMC responded

Congratulations on your new vehicle! We're thrilled to have delivered a positive sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 23, 2024

I have purchased a few vehicles in my lifetime. I must say this has been the worst. Be very careful when dealing with these crooks. They will tell you the car price and your trade in value but if y More

by rd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Antwon, Digital AirStrike, James Arce, Luis Guerra
Apr 24, 2024 -

Sterling McCall Buick GMC responded

Subject: Addressing Your Concerns Thank you for sharing your feedback about your recent vehicle purchase experience. I apologize for the frustration and disappointment you encountered during this process. This situation should not have happened, and I appreciate you bringing it to my attention. Your case is a valuable learning opportunity for us, and I am committed to addressing and fixing this issue to ensure it does not occur in the future. Could you please contact me directly at kcooper@sterlingmccallbuick.com? I would like to discuss your experience further and work towards a resolution that meets your satisfaction. I look forward to speaking with you and resolving this matter promptly. Best regards, Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

Apr 25, 2024 -

Sterling McCall Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 15, 2024

Michael Johnson, sales rep, was pleasant and informative. I advised I was interested and would bring my personal check to the dealership within next two days. My wife and I came the next day, met with Mich More

by ken spalding
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
Apr 17, 2024 -

Sterling McCall Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Buick GMC responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kimono Cooper General Manager Kcooper@group1auto.com

April 13, 2024

They are good service always at time and good customer service always trying best to satisfy customers More

by Luciaverni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron he is the best in my opinion I don’t know his last name he works in. Service dep , Digital AirStrike, Luis Guerra
Apr 16, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

I would recommend this dealership for your car need, specially my sales Debbie, she’s very patient and very attentive to all my requests, even after the trade in value was not like I expected she still More

by johnny shi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debbie, Digital AirStrike, James Arce, Luis Guerra
Apr 16, 2024 -

Sterling McCall Buick GMC responded

Thank you for recommending Sterling McCall Buick GMC and highlighting Debbie's exceptional service! We're glad to hear that Debbie was patient, attentive, and helpful throughout your experience, from addressing your requests to assisting with the trade-in process and post-sales questions. We appreciate your recommendation and look forward to serving you and others in the future.

April 05, 2024

Came in for a 60,000 miles service; I was taken care of by Basil I have no complaints with my service More

by atj7991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil always takes good care of me
Apr 09, 2024 -

Sterling McCall Buick GMC responded

It's fantastic to hear that you had a great experience and that Basil provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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