Sterling McCall Ford

My experience with this dealership was so asinine that it was almost comical. Took my vehicle to this location for evaluation of a suspected electrical issue that caused the car alarm to go off at inappropri was almost comical. Took my vehicle to this location for evaluation of a suspected electrical issue that caused the car alarm to go off at inappropriate times. Was told I would need a new key, cost of which would be $400. I declined because I would have rather purchased a new vehicle than invest any more into my current vehicle. However, upon attempting to arrange pick up of my car I experienced communication issues including several calls asking if I wanted to reschedule my appointment after my car had already been dropped off, as well as a period where employees could not locate my vehicle based on any of my identifying information (all of this occurred in the same day in which I dropped the car off for service). After much frustration and back and forth, I asked that the keys to my vehicle be locked inside under the mat so that I could pick up my vehicle after hours that evening (my job is in the medical field with irregular hours). I confirmed with an employee that this arrangement would be fine, and I agreed to assume any potential liability of the vehicle after the keys had been left in the car. When I returned late that evening after a 16 hour shift to pick up my vehicle, all of the gates were locked. Not only was I unable to take my vehicle and exit the premises, the dealership called HPD and I was threatened with attempted robbery of my own vehicle. After proving my identify and ownership of the car, I was still not allowed to exit the premises and was forced to leave my vehicle to be picked up at a later time. The next morning, an employee called me threatening to tow my vehicle because I had taken the key with me after the events of the prior evening. When discussing the events, the employee insisted he relayed that the gates to the dealership closed promptly at 7:45pm. However, the last employee I spoke with in making arrangements to pick up my vehicle after hours was a woman… I will be trading in my current vehicle, but would rather walk everywhere for the rest of my life than buy any car from this dealership. I would not recommend it to my worst enemy. More

Always very happy with their service! Irving and Anthony have always been a great help! Thank you guys for the Amazing work! Irving and Anthony have always been a great help! Thank you guys for the Amazing work! More

Appreciated the fact they respected their MSRP prices. There were no dealer mark-ups or hidden fees. There were no dealer mark-ups or hidden fees. More

Great attention to detail! Best Ford dealer in Houston! I would never go anywhere else to have my vehicles serviced! Best Ford dealer in Houston! I would never go anywhere else to have my vehicles serviced! More

Good service but do take long time and on phone hard to get to the person you want to talk get to the person you want to talk More

Service manager (Andrew) and technicians were tremendously helpful. Very quick and accurate service. I appreciate their thorough work. tremendously helpful. Very quick and accurate service. I appreciate their thorough work. More

Was in Houston to work and had an issue with a tire and missing the key for the locking lug nuts. They were able to get me in and out quickly. missing the key for the locking lug nuts. They were able to get me in and out quickly. More

David is an excellent service advisor. He’s very attentive. The team in the back does an excellent job. He’s very attentive. The team in the back does an excellent job. More

Service good but the time is to long for oil service only but I understand somebody is first Thant me. but I understand somebody is first Thant me. More

A very pleasant experience. Lalo was professional and made the car review process easy and quick. Wally in finance was also very easy to work with and didnt waste our time. Th Lalo was professional and made the car review process easy and quick. Wally in finance was also very easy to work with and didnt waste our time. The process was professional, efficient and easy. Overall a very positive impression. Thank you! More