Sterling McCall Hyundai

Great customer service I went on February 28 2015 I was expecting to buy only one car due to my credit score but I needed two new vehicle. I had gone to almost every dealer I went on February 28 2015 I was expecting to buy only one car due to my credit score but I needed two new vehicle. I had gone to almost every dealer and they denied what I wanted. they would approve me for a basic car package I left until I saw sterling McCall, I when for a trip and I did not expect to get two vehicles due to my credit but they did excellent job and now I got two new vehicles Thanks a bunch. I would recommend to any one who wants a new vehicle. More

Lying and Price Jacking On the morning of 5.27.2014 I called in about a part that I needed. The ignition lock cylinder in my 2007 Hyundai Azera was bad and had to be rep On the morning of 5.27.2014 I called in about a part that I needed. The ignition lock cylinder in my 2007 Hyundai Azera was bad and had to be replace. I talked to one of the part guys and told him what I needed. He asked me for the VIN # and I gave it to him along with my car details. He told me that part will be $150. I said okay let me go ahead and place an order. He then told me they don't have it in stock that it need to be special order and will come in about 4 business days. I said that's fine I would like to place the order. Then he told me that I had to come in to place the order because they don't do orders over the phone. I understand and told him okay I will be there. I took off on my lunch break to come by Sterling McCall Hyundai on 59. I had to wait in the part department for over 30 mins for him to come out to ask what is it that I need. His name was Dwayne. I gave him the VIN number to my car so he can look up that part. He then came back about 10 mins later and told me that the part will be $350. I was like WHAT?!?!? A $200 different from what he told me over the phone about 2 hours ago. He then went on and says ..."the reason why this is so expensive that this car was the first year that the keys are diamond cut and ALL the dealership prices are the same". I knew this guy was FULL of it! I went there and waited for 40 mins for nothing. Please don't lie to the customers we are not stupid. So I left and called around to the other Hyundai dealerships. All of them give me a lot lower price for the exact same part. I wonder what else they do to their customers that don't know much about cars or don't check up on things like I do. I hope the CEO of this dealership see this and see whats going on behind close doors. My girlfriend, coworkers and I all own Hyundai. I told all of them about my experiences with Sterling McCall Hyundai on 59. If this is the kind of services they have then we will NOT BE BUYING ANY CARS FROM THIS DEALERSHIP. They are nice when you come in to buy a car but when you need parts or something goes wrong with your car they can care less and try to rip you off. More

The dealership offered me a decent price although they were not very friendly on negotiating the price (got an ALL CAPS response from the manager on my offer - I found that extremely rude). If I had the t were not very friendly on negotiating the price (got an ALL CAPS response from the manager on my offer - I found that extremely rude). If I had the time and energy I could have found a dealership with slightly better price. Nevertheless, Lisa (my salesperson) was helpful. She gave me a quote on phone and stayed true to her word. Unfortunately, the deal didn't work out but still all in all it was a good experience. If I plan to buy a Hyundai in future, this dealership would be in my list for the first 3 calls. More

They always wash my car as a courtesy. They do multi-point inspections for free as well although they recently stopped providing the sheets for records. Nonetheless, the staff are friendly and Lou multi-point inspections for free as well although they recently stopped providing the sheets for records. Nonetheless, the staff are friendly and Louis is the service guy i really like. You tell him the problem and he fixes it and tries his best to take out time to hear you out. Keisha, the service advisor always gave me sound advice and never felt like they were out there to get more money from me. They clearly told me what services i actually needed. They provide shuttle service if you need to drop off your car and if it was an inconvenience like if you had to bring your car in a few times - they would put you in a rental. Feels like a second home. Thanks guys! More

This was my fifth car purchased from a dealership and I can honestly say this tops them all. As a new parent on a budget and my car approaching its last miles I couldn’t imagine I’d be a proud owner of a 2 can honestly say this tops them all. As a new parent on a budget and my car approaching its last miles I couldn’t imagine I’d be a proud owner of a 2013 Hyundai Sonata. Thanks to the team at Sterling McCall Hyundai I almost enjoy my 45 minute commute each morning. Below is the reason I rated them at the top of their class: Customer Service- Out of 10 inquiries to local dealers they were the first to contact me and offer their assistance in any way possible. Bill respected my time and was very patient with my specific needs (budget and time constraints). Without an appointment he welcomed me and although he had another client he set me up with a test drive right off so I would have to wait around. Quality of Work- For me efficiency is a big deal. Time is important and they did a great job managing mine. The whole process took all of two lunch breaks. Bill’s “four piece puzzle” approach laid everything out for me to be able to make a final decision. Friendliness- All of the staff involved made me feel comfortable and made the process enjoyable. There was a lot of joking around with each other in the building that made for a great environment. You could tell the people that worked there enjoyed what they do which was reflected in their work. Price- Leaving the dealership I felt great but a couple days later I received a phone call about a down-payment I was unaware of. I should have looked over the paperwork closer and this would have never happened but I simply missed it. I truly feel negligence isn’t an excuse for anything but it definitely threw me off guard since I didn’t have the money. Prepared to return the car they once more worked something out to fix my dilemma. Overall Experience- Overall I felt like a valued customer that was taken excellent care of. I will be purchasing from Sterling McCall Hyundai in the future. When you know what you want but don’t know how to make it happen this is the place to go. Personal thanks to Anthony Val Verde, Bill (William) Lasar, and John Juarez. More

Had service performed and with less than stellar results. Talked with Darby who listened, understood, corrected the problem, and gave me an incentive to return. I bought the car here and have had all servi Talked with Darby who listened, understood, corrected the problem, and gave me an incentive to return. I bought the car here and have had all services performed here. So far I am pleased with the dealership. More

Had a great experience! Everything went smooth and Phillip was nice enough to call us during the day to keep us informed on what was happening. Phillip was nice enough to call us during the day to keep us informed on what was happening. More

I bought a 2012 Elantra here and had GREAT service. I got into an accident that was not my fault and my new Elantra was totaled. I went straight back to Sterling McCall Hyundai and was able to get another ne into an accident that was not my fault and my new Elantra was totaled. I went straight back to Sterling McCall Hyundai and was able to get another new Elantra at a great deal. These guys do their best to get you in the car you want with the best financing they can!! More

Best service and great overall experience. I brought in my car for a defect in my recently purchased vehicle and they took care of it for me. They ordered the part( The Slave) and informed me that it will my car for a defect in my recently purchased vehicle and they took care of it for me. They ordered the part( The Slave) and informed me that it will arrive in two weeks for the defect replacement. They handled my car with extreme care and with utmost attention. I am truly thankful for their attention to detail and professionalism which reflects the highest standard of excellence of customer service or hospitality service that other dealerships should emulate. Respectfully, Sonny Ngo More