Sterling McCall Lexus Clear Lake

They got it done! Clear Lake Lexus got my deal done when the others would not even talk to me. They are professional and take the best care of their customers. Luis Clear Lake Lexus got my deal done when the others would not even talk to me. They are professional and take the best care of their customers. Luis Moreno goes the extra mile and exceeds all expectations. I will only do business with this dealer from now on. More

Amazing people amazing swrvice Mr. Shaw & AJ were amazing. I found the car I wanted online & went there last Sat. They treated me with utmost respect & made sure I was comfortable w Mr. Shaw & AJ were amazing. I found the car I wanted online & went there last Sat. They treated me with utmost respect & made sure I was comfortable with my decision. I was in & out in 2 hours! So impressed by their care & concern for me. They are consummate professionals & I'd drive from Conroe to Clear Lake again to buy a car from them! More

BAD SERVICE DEPARTMNT Bad service department. We had a terrible experience yesterday 4/9/2015 for recall service. Will not recommend Lexus to anyone and will not buy Lexus Bad service department. We had a terrible experience yesterday 4/9/2015 for recall service. Will not recommend Lexus to anyone and will not buy Lexus ever again. Service adviser RYAN RODRIGUEZ made no attempt to speak with us and told us to reschedule because they were too busy. Brought in my Lexus IS250 for a fuel gasket recall that may cause fire. I had a 1030 appointment and brought someone to pick me up while car is the shop for an est 4 hours of work per letter received by Lexus. Arrived at 1015 and was told to wait for our service adviser RYAN RODRIGUEZ. 15 minutes passed and it was 1030 we checked in with the friendly receptionist and she told us he just stepped out and will call us up shortly. Ryan came and shouted for a Cindy with no response and left. I received a phone call with voice-mail that he was looking for us and called me Cindy. We walked up to the receptionist and told her what had happened and she went to get him and he was nowhere to be found. Told us to wait again. Another 15 passed and we asked for him again. He was busy with someone else. At this point we realized he skipped us. We ask for someone else to help us. Receptionist talks to him again and he walked out to the receptionist and told her to have us reschedule as they don't have a loaner available. I am baffled, we didn't need a loaner. I just came to drop the car off and I've been waiting 45 min to drop my car off. I asked for someone else or even a supervisor after the 4th attempt to just drop my car off and all I get was wait for Ryan who I overheard told me to reschedule. When I did get to talk to a manager. JESSE RODRIGUEZ he told me that he will take care of it and took down my number so he could call us when its done. Got a call at 1300 by Ryan called saying the car will be done tomorrow at noon. I asked for loaner and he says he is out of loaners. I ask to speak to Jesse the manager and he tried to get him for me and came with some excuse and told me that they will try to get a second team to have it fixed by today or find a loaner for me. Car was done at 1700 and picked it up. RYAN who I saw in his office didn't even want to see me, he made the receptionist give me the paperwork to sign. No explanation of what was done to the car. The paperwork shows they did more than one recall. When I dropped of the car I didn't sign anything. They didn't call me to tell me what was going too get done. I came in with the intention of looking for another Lexus while my car was in service and will never consider Lexus ever again. Lexus standards are higher than any other brand as they compete with BMW or Mercedes and this stint really shows they need to improve on their professionalism and customer service. I praise the receptionist for good service as she sensed that we were getting upset and trying not to show it. She went to get the manager when Ryan was too busy on the 4th attempt to have someone else to just accept the car for our appointment. Jesse the manager tried to get everything squared and would look for where the miscommunication occurred. I did not hear from him and see him. Really bad customer service. Will be looking to trade in car with BMW next. More

Service Always a wonderful experience with Ricky Walls as my service adviser! He listens to my concerns and has a loaner for me; he is the greatest! Always a wonderful experience with Ricky Walls as my service adviser! He listens to my concerns and has a loaner for me; he is the greatest! More

Excellent communication! Good Price! I purchased a Jaguar XK online from Lexus of Clear Lake. My questions were answered quickly, often after hours by the sales representative Johnny. I purchased a Jaguar XK online from Lexus of Clear Lake. My questions were answered quickly, often after hours by the sales representative Johnny. Since I was hundreds of miles away I had an independent inspection done on the car. The results of the inspection confirmed the car to be everything I was told, and even nicer than I expected. I would definitely contact Lexus of Clear again when looking for another special vehicle. More

Awesome!!! I had a great experience at Lexus of Clear Lake. James Myers is outstanding and a true asset to Lexus of Clear Lake. He was very pleasant, knowledgeab I had a great experience at Lexus of Clear Lake. James Myers is outstanding and a true asset to Lexus of Clear Lake. He was very pleasant, knowledgeable, professional, and helpful. He goes above and beyond for his customers. I am very pleased with the exceptional customer service I received at Lexus of Clear Lake and my new car. :) Thanks again! More

Not the way business should be done! Poor service. When we went in to buy our new car, they were so nice. Once we drove off the lot, it was totally horrible. We were told certain features Poor service. When we went in to buy our new car, they were so nice. Once we drove off the lot, it was totally horrible. We were told certain features were included in car which were not than APOLOGIZED for. Some features stopped working few days later, it took almost a YEAR to fix and APOLOGIZED for. I was asked to come in on Tuesday for repair ANYTIME after 10 am. I came at 11 am as advised and told to come back at 1 as the gentlemen who handles the work was not going to be there until after lunch. It has been a very horrible experience for us since we purchased our car from them. All we get are APOLOGIZES which doesn't fix the problem. From what I've seen, i think because we are Asians, they don't give us any importance. It has been a terrible experience and I would not recommend anyone to this dealership. I've purchased a Toyota and a Acura and never had such an experience. I had to get Lexus Customer Serivce involved before my matter could be resolved which was also a horrible experience. Every person i spoke to gave me a different answer EVERYTIME, than the person i spoke to next, would apologize for the information i was given prior :( One star for the few people who actually get the issues resolved like Jesse & Kyle! More

What more could they do! Just had my '13 ES350 in for 15,000 mi service. A nearly perfect dealership in every way. Ask my salesman, Izzy (Isadore) to have a burger and fries r Just had my '13 ES350 in for 15,000 mi service. A nearly perfect dealership in every way. Ask my salesman, Izzy (Isadore) to have a burger and fries ready for you and the kids. Tell him Alan promised! More

Best service at Lexus of Clear Lake I could not praise James and Lexus of Clear Lake more. They are absolutely amazing. James treated me like his own daughter and made sure I was 100% sa I could not praise James and Lexus of Clear Lake more. They are absolutely amazing. James treated me like his own daughter and made sure I was 100% satisfied with my Lexus IS250. I am so thankful to have worked with him. He was very professional and was actually the sole reason we decided to buy from Clear Lake. The dealership is also wonderful. They respect their clients and treat them like family. I will only buy cars from here now and will recommend Lexus of Clear Lake to all of my friends and family in the area! I'm a very happy customer!!!! More