
Sterling McCall Lexus Clear Lake
Houston, TX
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Lease experience James Myers provided an outstanding experience, his knowledge and professional manner were exemplary. Mr. Myers was very attentive. Excellent customer James Myers provided an outstanding experience, his knowledge and professional manner were exemplary. Mr. Myers was very attentive. Excellent customer service with a warm, energetic smile and a personality overflowing with enthusiasm that made me feel like family. More
Over and Beyond I would like to say anyone who is looking to purchase a brand new Lexus, Please go see James Myers! He gave me the entire Lexus buying experience! Fro I would like to say anyone who is looking to purchase a brand new Lexus, Please go see James Myers! He gave me the entire Lexus buying experience! From the exact moment I arrived until I left. That is what I want in a dealer! Professional and friendly! Thank you James Myers for the text! I am still enjoying my Gx 460!!! More
GX460 The are most Joyfu and simple experience. Thanks James Myers love my Gx460. And also the finance department and all of Lexus employees. Thanks all The are most Joyfu and simple experience. Thanks James Myers love my Gx460. And also the finance department and all of Lexus employees. Thanks all More
On both of our Lexus cars we take them to Clear Lake and always conduct our business with Woody Sweet. Woody is consistently, a far as we are concerned, ready to help and answer questions and provide great always conduct our business with Woody Sweet. Woody is consistently, a far as we are concerned, ready to help and answer questions and provide great service. When Woody was in sales he sold us our first RX in early 2000 and when he moved into service we followed with our service business because we trust him. We trade cars ever two to three years and, if we could, have Woody help us in the sales area as well. More
I bought my first Lexus at Lexus of Clear Lake 14 years ago and thanks to the excellent service at the dealership my car needed only scheduled maintenance due to the rigorous check-up at each occasion. My ago and thanks to the excellent service at the dealership my car needed only scheduled maintenance due to the rigorous check-up at each occasion. My wife also bought her car here, and her car is serviced here too. I would strongly recommend this service center for the quality of work and the honesty of the shop people to anybody. More
Customer's time is the cheapest thing in this service. I came for a 60-estimated service 2.5 hours ago. And I am still waiting. I do not want free wifi, coffee, donuts, or to watch TV here - I ju service. I came for a 60-estimated service 2.5 hours ago. And I am still waiting. I do not want free wifi, coffee, donuts, or to watch TV here - I just want to have the job done and I want to spend Saturday with my family instead at Lexus of Clear Lake Service More
I love this dealership! I purchased my Lexus RX 330 at Clear Lake Lexus in 2004 and have used their service department there every 5000 miles for my scheduled maintence. My service manager, Ricky Walls Clear Lake Lexus in 2004 and have used their service department there every 5000 miles for my scheduled maintence. My service manager, Ricky Walls is always honest with me about the extent of service I need. He will save me money when there is an option. He goes out of his way to make my visits enjoyable and productive. I have no trouble getting a loaner car when the service exceeds 1.5 hours. They are so flexible with when I return the loaner too. My car has always been finished by the time given and it is always done to perfection! Love picking up the car and it is all washed and clean! Before I found Lexus of Clear Lake, I never quite trusted car dealerships....especially their service departments, but Lexus of Clear Lake has proven itself trustworthy for 8 years now...without a glitch! Recently I changed jobs and work in Northwest Houston, but I will continue to make the drive to Clear Lake to service my car. Once you find a company in which you can trust, you don't give that up easily. I am now ready for another car and I am not considering anything but a Lexus! I am a believer! Thanks to Ricky Walls and the whole service crew! More
Woody Sweet was very rude when we were in the dralwrship yesterday. After scheduling an appointment, I arrived on time and spoke to Mr. Sweet. Upon entering his office, we were not invited to sit nor did he yesterday. After scheduling an appointment, I arrived on time and spoke to Mr. Sweet. Upon entering his office, we were not invited to sit nor did he ask what our problem was. He didn't even make eye contact was rude and abrupt in his tone. When I explained that we had scheduled a loaner car, he was defensive and exclaimed, "who told you that?" While never making eye contact, keeping his back to us while typing on his computer. After leaving Mr. Sweet's office, I asked to speak to a manager. Scott Tyler spoke with us and was very professional and listened to our concerns. I appreciate Scott taking the time to speak with us however, this is our last purchase at Lexus of Clear Lake. I have dealt with other Lexus dealerships that were much more courteous and professional and will give them my future business to include sales and service. If I can find the corporate address of Sterling McCall Auto Group, I plan to write the CEO a letter regarding our experience. More
Horrible Treatment and Service. 1st and Last Lexus purchased from Clear Lake or any other Lexus Dealer. Poor Service Department. Poor Warranty. Poor Quality GX 470. Tons of parts replaced due to poor purchased from Clear Lake or any other Lexus Dealer. Poor Service Department. Poor Warranty. Poor Quality GX 470. Tons of parts replaced due to poor quality. Lexus refuses to fix anything covered under new car warranty. It took 6 times to repair 1 part. Took numerous times to repair other parts and they where bandage fixes and not restored back to factory warranty specs. Buyer Beware when buying a Lexus. Service Derpartment damages my vehicle every time I bring it in for service. Scuffed up engine cover, dents and dings in my rims. I've had other american made cars that blow the supposed lexus quality to shame and they fix you car when it's covered under warranty. No questions asked! No more 50K piece of crap Lexus. More
First class,very friendly, the service is very good. We enjoy the complimentary snacks and viewing the fantastic new cars on display in the showroom. I gave this dealership such a generous rating simply be enjoy the complimentary snacks and viewing the fantastic new cars on display in the showroom. I gave this dealership such a generous rating simply because I was blown away by everything about it. More