Sterling McCall Toyota Fort Bend

Oil change today 15 Sept 2017 I would like to recommend Drew Ng for excellent service and very professional manner he handled my business. I will definitely go back to this dealers I would like to recommend Drew Ng for excellent service and very professional manner he handled my business. I will definitely go back to this dealership because of Mr. Drew Ng. More

Good Quality Service Toyota of Ft. Bend provide great quality service to vehicle. Generally, repairs are done right the first time. Had an exception and dealer scheduled m Toyota of Ft. Bend provide great quality service to vehicle. Generally, repairs are done right the first time. Had an exception and dealer scheduled my follow up appointment asap. Room for improvement in communication with customers. You will need to be vigilant in managing the process by calling occasionally for updates. Otherwise, your vehicle may be there overnight if you dropped despite dropping off at 7:30am in the morning. This comes with the territory being a high volume service center. More

New Battery Overall my experience today was ok. I came in at my appt time of 7am, then had to wait till the techs showed up at 8 (I didn't know the techs come at Overall my experience today was ok. I came in at my appt time of 7am, then had to wait till the techs showed up at 8 (I didn't know the techs come at 8 or else I wouldn't have been 1 hr early). Had a misunderstanding with the service rep that was resolved well. My battery was replaced, but they forgot to give me the complimentary car wash. I was at the dealership for about 2 hours. More

Excelent customer service. The service is reliable and the assistant service Manager was diligent understanding and meeting my needs. Also they are open to help even if you dont The service is reliable and the assistant service Manager was diligent understanding and meeting my needs. Also they are open to help even if you dont have an appointment. More

Timeliness of service An appointment was setup for routine service (oil change, filters, tire rotation and inspection). All work was completed within an hour of the schedu An appointment was setup for routine service (oil change, filters, tire rotation and inspection). All work was completed within an hour of the scheduled appointment time. More

Customer Oriented They didn't try to sell me something I didn't want. They worked to understand what I did want and found it for me for a reasonable price. Very respons They didn't try to sell me something I didn't want. They worked to understand what I did want and found it for me for a reasonable price. Very responsive. More

10,000 mile service Service rep was excelent. Took very good care of me. I have used Fort Bend Toyota for many years, and I know they are someone I can depend on. Service rep was excelent. Took very good care of me. I have used Fort Bend Toyota for many years, and I know they are someone I can depend on. More

Service on my car Everytime I visit here,they're always pleasant.I love Fortbend Toyota.I would recommend everyone in my family.You make customers feel special.Thanks Everytime I visit here,they're always pleasant.I love Fortbend Toyota.I would recommend everyone in my family.You make customers feel special.Thanks More

EXCELLENT CUSTOMER SERVICE My consultant Johnny was excellent! He interacted with me and addressed any concerns I had, He got my car out I. A timely manner. I will definitely as My consultant Johnny was excellent! He interacted with me and addressed any concerns I had, He got my car out I. A timely manner. I will definitely ask for him next time More

Good service Excellent. Toyota employee Tuan du very friendly. When I asked him catch up pain for my new highlander. He helped me to search for paint that match m Excellent. Toyota employee Tuan du very friendly. When I asked him catch up pain for my new highlander. He helped me to search for paint that match my car and helped me to buy it from parts service. Overall I am very satisfied with his service and will recommend friends. More