Steve Hahn Auto Group

The Service Department at Steve Hahn Auto Group is not honest or trustworthy! On Dec. 17, 2025 I took my Kia Sedona into Steve Hahn Auto Group for the 90,000 mile service prior to going on a 4000 mile ro honest or trustworthy! On Dec. 17, 2025 I took my Kia Sedona into Steve Hahn Auto Group for the 90,000 mile service prior to going on a 4000 mile road trip the following week. I received our vehicle back with a noisy power steering pump which it did not have prior to the service. Brandon Winward, the service writer, said they did not touch the power steering system and did not take responsibility for the problem. Mr Winward lied! One of the service items was to replace the spark plugs and to do this, the intake manifold must be removed. The power steering hoses are attached to the back side of the intake manifold and the hoses have to be removed from the manifold. I had to have the power steering pump replaced in Phoenix which cost $1723.98. I sent Jared Lingle, the Service Manager an email and followed up with a phone call asking for reimbursement and never received a reply. Think twice before purchasing a New Car from Steve Hahn Auto Group because the service department is totally unreliable and dishonest! More

Wow. Best service experience! They were quick and thorough! Thank you Trent! I will never go anywhere else Best service experience! They were quick and thorough! Thank you Trent! I will never go anywhere else More

I bought a truck from this dealership. Pricing was fair and my initial salesman was great. Even though o bought a truck I have received no less than 10 other reach outs from other salesmen Pricing was fair and my initial salesman was great. Even though o bought a truck I have received no less than 10 other reach outs from other salesmen saying they are reserving the truck for me and it’s still available. Absolutely TERRIBLE organization from the dealership and I would not recommend putting your name in their system if you don’t want to be hounded over and over again, even after buying a vehicle. More

Atzy was a pleasure to work with! I Do recommend Steve Hans for your vehicle. I Do recommend Steve Hans for your vehicle. More

They lie about their inspection they make on used cars they sell. The AC broke 4 days after purchase, reason was they never inspected the cabin filter which cause the AC to break. Wish I could post a pic they sell. The AC broke 4 days after purchase, reason was they never inspected the cabin filter which cause the AC to break. Wish I could post a pic to show how filthy it looked, like it has never been replaced They said they would pay for the part if I pay labor. After work was done, they refused. They ignore calls and texts, especially Juan, the sales guy. If you do buy, please take a mech to verify what they claim to inspect. They bribe you with a $100 gift card for a 5 star review if you do it right there and then. So that says right there how they do business. More

My experience with the Steve Hahn Auto Group has been nothing short of a disaster once I drove off the lot. The car I purchased was presented as being in “great condition,” but once I drove off the lo nothing short of a disaster once I drove off the lot. The car I purchased was presented as being in “great condition,” but once I drove off the lot, the truth came out fast. There were unresolved Technical Service Bulletin, repairs that were clearly needed but never made, and issues that were either conveniently ignored or completely covered up. If the goal is to set a new standard for how many times a company can ignore a person and still call it “customer service,” the Steve Hahn Auto Group is absolutely crushing it. I’ve now contacted the dealership multiple times. You promised to look into my concerns and provide a resolution. Nothing. You said management would get back to me. Radio silence. I asked for a response by last week. And in true form, you ghosted me again. I'm starting to wonder if replying to customers is only available in your premium service tier, because it sure isn't part of the basic package. It honestly feels like their customer service strategy is to ignore complaints long enough that people just give up. This could’ve been resolved so easily with one person taking five minutes to actually try. Instead, it’s been nothing but deflection and a complete lack of respect for the customer. Do you all pass my emails around at your staff meetings like a motivational poster? “Hang in there! If you ignore them long enough, maybe they’ll disappear!” If so, I hope someone at least brought donuts to go with the collective apathy. Shameful doesn’t even begin to cover it. Buy at your own risk. More

I purchased my new vehicle a month ago. The reason I went to them is because my 2016 Kia Sorento had the engine and transmission replaced at 93k miles and my car was towed there from Moses The reason I went to them is because my 2016 Kia Sorento had the engine and transmission replaced at 93k miles and my car was towed there from Moses Lake. This was around 5 years ago and my mileage said 156k but the engine only had around 65k. I thought I would get a decent trade with them because they had replaced the engine and could work with me on the miles for a trade. That car was my baby and after 10 years I finally paid it off. I was basically given a print out of the Car Fax and Blue Book value of my car and it was around 4K. It was really hard to accept that amount for a trade but I did because my salesman told me the bank wouldn’t finance anyone more than that because of the miles. Stupid me gave them my car for 4K but I went in today to get my license plates and my car was on the lot for $11,999! I feel taken advantage of and betrayed but I should have know what I was doing before I let them hose me. More

Took my car in for timing chain replacement. Car never had problems with oil leaks until i took it to them. Had to return car several times after initial repair for unusual noises. My engine ble Car never had problems with oil leaks until i took it to them. Had to return car several times after initial repair for unusual noises. My engine blew and they blamed me for not putting oil in car! Dont ever do business with them. They couldnt even do the repaur right the first time. Car made more noise when i picked it up than when i brought it in. for initial repair. No offer of compensation of any kind. More

I would rate them a 0 if I could! They could care less about their customers. Our vehicle was vandalized while in possession of the dealership. They were unprofessional and could care They could care less about their customers. Our vehicle was vandalized while in possession of the dealership. They were unprofessional and could care less that our vehicle was broken into and trashed. Hey offered no help. They have so many cameras on their merchandise but when it comes to the customers parking lot (in service) they have NO CAMERAS! This dealership is garbage! Horrible customer service and they don’t stand be their word. 0 stars!! Complete trash! Don’t buy car here !! More

My car had more damage after they serviced it than there was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I dropped it off that it would take over a month to fix. I guess (based on their policy) they consider 5 weeks to be “a timely manner.” The staff had reached out to me once after running a diagnostic and ordering parts. From then until pickup (5 weeks later), I hadn’t received a single communication from anyone at this facility. Other reviews talk about a “service advisor” who communicated with them. Apparently my service advisor’s name was Taylor, but they never reached out. The only reason I even have the name of this service advisor is because I escalated this issue up to Director of Operations. No one called, texted, or emailed anything to me throughout the 5 weeks they had my car for. To have my car out of my possession for weeks while no one gives me any updates was a terrible customer experience. I had called the location myself on numerous occasions looking for updates. The majority of my calls were either hung up while waiting on hold, answered and then immediately hung up on, or transferred to the wrong department entirely. I wasted countless lunch breaks trying to get an update only to end up with nothing from their non-communicative staff. Upon receiving my car, I got a multi-point inspection. The inspection came back saying my radiator was displace “due to impact.” I found this to be surprising because my car had never had any impacts or accidents previously. Luckily, I took my car to another auto shop in Ellensburg prior to towing it to Steve Hahn’s where they were able to verify that my radiator was not out of place when they had it. Seeing that the car was towed to Steve Hahn’s (w/o a radiator issue), I know for a fact that the service department is responsible for this damage. Despite this, they tried to charge me over $600 to get it fixed. On top of that, Trent in the service department suspiciously instructed me to “not mention the radiator to corporate” if I chose to file a complaint. The reason he stated was that my service might not be covered under warranty if Kia thinks my radiator caused my motor to blow up. Since the car was diagnosed and the warranty was verified over a month prior, I found this to be an unethical attempt at covering up their workmanship errors. When I escalated this issue, Jared Lingle said he was willing to see the evidence I had. Within minutes of getting off the phone, he proceeded to block my email so I couldn’t send him this info. I tried calling Kia corporate about it and they said that “only the independent locations handle workmanship issues.” In addition to the radiator they damaged, I also had a dead battery, a leaking wiper fluid bottle, an oil leak, brakes hanging on by a thread, and a clogged CAT. None of this was caught in their multi-point inspection, and I’m positive these issues were not present when I towed the car to them. Within 4 hours, my car was back in the service department but this time at George Gee’s Kia in Liberty Lake, WA. They were skilled enough to catch these problems in their multi-point inspection. George Gee’s Kia did the exact same inspection within 24 hrs of picking up my car from Steve Hahn’s Kia, but Steve Hahn’s didn’t catch any of these issues which speaks to the lack of skill in their service department. To the Steve Hahn’s Kia staff, I wouldn’t come back to your location for service if it was my only option in the whole PNW. I’d rather tow my car across state lines to go elsewhere after the horrible service I received. Your customer service and communication are non-existent. Your service department is shady, inept, and has no regard for handling vehicles safely. Based on Kia’s policy, you can damage my car while it’s getting serviced. For these reason, Kia as a whole has lost me as a customer and Steve Hahn’s is at fault. More