Stevens Creek BMW

I recently visited Stevens Creek BMW and was very disappointed by the lack of transparency around pricing. After agreeing on a vehicle price, the final paperwork included unexpected “optional” charge disappointed by the lack of transparency around pricing. After agreeing on a vehicle price, the final paperwork included unexpected “optional” charges for Advantage Theft Protection and Permaplate. These add-ons were never clearly disclosed or explained as optional until I asked about them directly. After multiple follow-ups, the dealership finally acknowledged that these charges were optional and assured me they would call back to correct the issue. Unfortunately, that call never came. What could have been a smooth and enjoyable buying experience turned into a frustrating cycle of unreturned calls and unfulfilled promises.For a luxury brand like BMW, I expected integrity and honest communication. I’d strongly recommend that anyone considering this dealership review every line item carefully and get all commitments in writing before finalizing their purchase. More

Adriel was an outstanding sales associate providing us our exact needs and detailed information on our vehicle. We are happy with our purchase of our new 330i our exact needs and detailed information on our vehicle. We are happy with our purchase of our new 330i More

Great experience! High quality service. Fred in Sales was very professional. The whole process was seamless. Love my new car! High quality service. Fred in Sales was very professional. The whole process was seamless. Love my new car! More

Very good and effective sales reps and managers. Personable and helpful. Got a great deal. Personable and helpful. Got a great deal. More

Von Torres my salesman is the best there is. The dealership gave me a great deal on a new car. I plan on doing business with them in the future. The dealership gave me a great deal on a new car. I plan on doing business with them in the future. More

Great place Ask for Mansour to help you. Best salesmen I have ever delt with. He is very knowledgeable and patient. He will make sure to answer all your questions and he easy to settle on a Best salesmen I have ever delt with. He is very knowledgeable and patient. He will make sure to answer all your questions and he easy to settle on a more than fair price. More

Awesome service and attention by Prac, He worked with us to give us the deal we were working for. to give us the deal we were working for. More

Very good car buying experience. Highly recommend this to others. It wa every easy process. Nice Highly recommend this to others. It wa every easy process. Nice More

We found the staff to be knowledgeable, efficient, and easy to work with. They were able to answer all of our questions and explain and compare the car models easily. easy to work with. They were able to answer all of our questions and explain and compare the car models easily. More

Lionel Lee has been hands down the worst dealership finance person I’ve worked with (purchased 8 cars). He added in the $3800 extended warranty which I know I explicitly declined since I don’t keep my finance person I’ve worked with (purchased 8 cars). He added in the $3800 extended warranty which I know I explicitly declined since I don’t keep my cars that long. He changed my payment plan to 72 months to hide the bump in monthly payment. Thank goodness my husband noticed it when signing the paperwork as I was blindly trusting Mr Lee. I threw him a few bones by getting some add ons as I know that’s how they make money and he used the opportunity to opt me into stuff I didn’t want/approve. Upon discovering this, I called him out and he assured me we could cancel the add ons I didn’t want. So I did paperwork to cancel the extended warranty, service and ding. He assured me the paperwork was processed and my principle would be adjusted in 2-4 weeks. We are now in the 7th week of him giving me the run around. I reached out to BMW Financial services and they have no record of the cancellations. Now Lionel is telling me they are waiting on refunds? Wait what? Why? This makes no sense and I feel like I got scammed instead of a premium experience from BMW. Please fix this. I have been kind waiting all this time to not do this survey and online reviews. My kindness is dwindling. More