Reason for Visit: Sales
I recommend this dealer: No
My Review of Stevens Creek BMW:
Few weeks ago my wife and I went to this dealership to lease a new 530-I. We had done our research and knew exactly what we wanted (color and options). John, our Client Advisor was very pleasant to deal with, but the management was very objectionable. They were extremely difficult to communicate with, very unreasonable, and literary wasted our time and the advisor’s for nothing.
What made me extremely mad about this dealership was the fact that they thought they were dealing with an idiot. They thought that I was stupid to believe that they were giving me a best deal when in reality they were screwing me up. They were giving me a residual value of 54% while other dealers were doing between 58-65%. Not to mention that we were return customers and we were trying to re-lease another car from them.
When you have already leased a car from BMW and you want to re-lease another one, your deposit is transferred to the next (new) car and disposition fees are waived. Also, BMW Financial Services will give you a very low money factor as a return customer and customer appreciation (i.e. 1.0% vs. 1.8 or 2.8 that they may have). The dealer also has a lot of flexibility to make that happens as well.
This dealership made an effort trying to conceal this and charge me again. I might be 60 years old, but not stupid.
My wife and I went to SF BMW and we didn’t even need to order this car. They already had one in their lot.
This car has a lot of options that we didn’t want. But because we had drove from Saratoga to SF and the color of the car what the color we were looking for, SF BMW wanted to make sure we were going back home happy and content.
Our new 530-I is Silver Gray Metallic with Black leather, Automatic, and has Sports Package, Premium Package, Cold Weather Package, Auto rear sunshade, Premium Sound System, GPS, Parking Sensors, Xenon lights, XM radio, and Heads Up Display.
I had little over 3 months lease left on my old 2002 530-I. They bought the car from me and I had to pay “nothing” extra.
I have a new 2005 530-I with 15000 miles allowable per year, I put $3000 down, and my monthly payment including the tax is $548.18. I am paying $90.00 less than my old 2002 530-I and I have 15000 miles per year vs. 12000 miles per year that I had on my old BMW.
Don’t go to Stevens Creek BMW. We gave them business for several years, but they didn’t know how to appreciate and maintain their current customers.
VERY GREEDY!
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