My Review Of Stevens Creek BMW:
Having seen the low ratings of this geographically close dealership, I initially went to a competitor in a different city. Having never been to a BMW dealership in my life (we own everything else except a BMW...) I didn't know what to expect. Service was okay but not outstanding. Then I decided to visit Stevens Creek BMW which has a wide selection of vehicles, more than anybody in NorCal, maybe even all of CA. My first impression was very good when a sales associate, Frank Garcia, helped me to find the car I was looking for in the parking lot. Alex Chui went onto a test-drive with my wife and I on Sunday. But the real (positive) surprise came on Monday when I was contacted by Rocky, Internet Sales Manager, offering his help. Rocky's friendliness, knowledge, listening skills (I talk a lot :-) and generally caring attitude made all the difference in the world for to decide on a BMW to special order (they had one on the lot but my wife wanted something special...). The negotiated price (and the process to get there) was exceptional but more than that, again, was Rocky's attitude to "work with the customer" (no matter how crazy they are :-). I can recommend BMW Stevens Creek to ANYBODY, just ask for Rocky. And last but not least, when I talked to Service to find out something about a satellite radio install, Neil Simon went out of his way (and I wasn't even a customer -yet) to find out about and explain it all to me.
Again, overall a wonderful car shopping experience.
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