I brought my car in for an over-due service. My advisor this time was Derrick Elliott. I needed some minor engine work performed, but Derrick found something else that needed to be done, and luckily he also discovered that it was covered by the manufacturer. That helped. The service was completed and all went well until I went to retrieve my car. I paid my bill and was told by the cashier that the car would be brought up. I waited 15 minutes and no car. I returned and another cashier used her walkie-talkie and got a response from someone that the car was on its way. 15 minutes later and no car, I went to Derrick. He dropped what he was doing and literally ran to locate the car. Within a few minutes he drove my car to me. He stated that the car had not moved and apologized, and said that waiting for 30 minutes was "unacceptable". I agreed. I never raised my voice, only the issues, and if I hadn't found Derrick, my next move was to continue up the chain. There always seems to be something with this dealership, and I don't know why. Thanks to Derrick for going the extra mile on this one, even though it was someone else's responsibility.