Stevens Ford of Milford

It was time to replace my current car and instead of going to my last dealer. I decided to try Stevens. I walked in and met Logan who was very professional and knowledgeable. He was very thorough and going to my last dealer. I decided to try Stevens. I walked in and met Logan who was very professional and knowledgeable. He was very thorough and showed me what was available to me in my price range. I chose the Escape and I am very happy with it. I will definitely be a repeat customer. Logan thanks for your assistance. More

Stevens Ford broke my vehicle doing a routine oil change. I brought my brand new F-150 to Stevens for routine service and an oil change. Later in the day, I received a call from the senior service adviso I brought my brand new F-150 to Stevens for routine service and an oil change. Later in the day, I received a call from the senior service advisor, George, who informed me that while changing the oil filter in my vehicle, their employee's "grip slipped" and broke the valve cover of my engine. Of course, the replacement valve covers were not readily available from Ford or other distributers. I was told that I had 45 minutes to get to the dealership to pickup a loaner vehicle, or I was out of luck. So, I had to leave work and rush to pick up the loaner. The loaner which I was provided was a 2018 F-150, the interior of which reeked of cigarette smoke and was obviously not routinely cleaned. It was not clear when I would have my truck back, and was told that I would be kept up to date. After two weeks of not hearing anything from the dealership, I called seeking an update. I was connected to George, the senior service advisor, and he told me "I'm going to check with parts right now, I'll call you back in 5 minutes." After an hour with no call back, I tried to call back. I was told that "George left an hour ago," just about when I called last. The individual who I spoke with on the phone did not provide me any information on my vehicle, and was audibly irritated about my inquiry for information. I had to go so far as to contacting the dealership who I purchased the vehicle from (Lamoille Valley Ford in Vermont) to hear anything back from Stevens. They contacted the dealership, and it wasn't until then when received a call from George who informed me the part was still unavailable and there was no estimate as to when they'd be able to get it. On the same phone call, he said "Actually, I may have a solution. I'll call you back in 5 minutes." He never called me back, and I gave up on trying. It was clear Stevens made zero effort in communicating with customers. After nearly 6 weeks, I received a call that my truck was repaired. I promptly returned the loaner and retrieved my vehicle. There was no cost for the service. I understand that mistakes happen and that nothing can be done about unavailable parts, and appreciate that Stevens at least gave me a vehicle and covered the service fee. I am, however, paying for a brand new truck each month and the fact I was given a unkept smokers vehicle was outrageous, especially given how Stevens broke my brand new truck. To me, for such damage to be done to a vehicles engine performing such routine maintenance is a sign of incompetency. Furthermore, the lack of communication and customer service from Stevens (especially after gravely inconveniencing a customer and damaging their property) was unprofessional and unacceptable. I would strongly discourage anyone from seeking service from Stevens. I want to thank Lamoille Valley Ford in Vermont for their help in this situation and for their amazing customer service. I bought my vehicle from them 9 months ago, and 9 months later they dropped everything to ensure that this situation was being handled appropriately. They take care of their customers, appreciate their customers, and respect their customers. And no, they did not ask me to write this. They're just great at what they do, and Stevens should take note. More

Will from Stevens Ford Milford was amazing. This is the second time working with him on my lease and he was very attentive a great listener and understanding. He tried his best to give me what This is the second time working with him on my lease and he was very attentive a great listener and understanding. He tried his best to give me what I was looking for. Amazing sales person! More

Very helpful and knowledgeable on the products. Made the whole experience easy. I will recommend to my family. Made the whole experience easy. I will recommend to my family. More

The staff was very professional, courteous and knowledgeable. We have our trucks serviced here and love our new explorer. knowledgeable. We have our trucks serviced here and love our new explorer. More

Such a great experience. Everyone is so helpful and we love our new car. Donna is awesome! If you are buying or leasing a car, this is the place . Everyone is so helpful and we love our new car. Donna is awesome! If you are buying or leasing a car, this is the place . More

This is my second large truck purchase from Stevens. Mike Healey helped me on both custom purchases. Can't ask for a better sales person. He has extensive knowledge of both the vehicles and Ford's produ Mike Healey helped me on both custom purchases. Can't ask for a better sales person. He has extensive knowledge of both the vehicles and Ford's production schedules. More

Sales and service have gained a lifetime customer. They are honest and demonstrated 100% competence. They are honest and demonstrated 100% competence. More

Paulo was very patient and professional. It was a long wait but worth it. Would work with him again. It was a long wait but worth it. Would work with him again. More

I never write reviews but had to this time. What a seamless experience to get my car serviced. Easy and pain free, plus staff was so professional, outgoing and friendly. Wish I could give mo What a seamless experience to get my car serviced. Easy and pain free, plus staff was so professional, outgoing and friendly. Wish I could give more stars More