Stevenson-Hendrick Honda Jacksonville

Home on leave from Okinawa, Japan As an active duty Marine, the last thing you desire to deal with after being gone for 12 weeks to Okinawa, Japan is a car that will not start upon y As an active duty Marine, the last thing you desire to deal with after being gone for 12 weeks to Okinawa, Japan is a car that will not start upon your return home on leave; even after you attempt to jump start it. I experienced that this past Monday and Heather and Robbie could not have been more helpful over the past four days in getting my 2001 Honda Civic up and operational again. From replacing a dead battery that was still under warranty from Honda, to talking me through the process of checking fuses to diagnosis the problem, I was never made to feel as though I could not call and ask for assistance. Some service departments could have simply said to have my car towed in and they would evaluate the problem from there. Robbie took the time and effort to think about the customer (me) and not simply making money for the Company and wasting my time. He made suggestions to check certain things after my car battery was replaced and the car still would not start. If it was not for his patience and thoughtfulness, I could have been out $230.00+, not just the $8.00+ to replace the battery fuse. Lejeune Honda, you have my business forever or until I PCS again. I sincerely appreciate all of the Service Departments assistance in what was a really frustrating situation for me. Please pass on my sincere appreciation to both Heather and Robbie. A job well done. More

Outstanding Car Buying Experience I was in the market to buy my wife a new car and I had requested information on a couple of different cars from different dealerships. Ryan was the f I was in the market to buy my wife a new car and I had requested information on a couple of different cars from different dealerships. Ryan was the first to respond to my email requests that I sent out. He was outstanding! He worked with me and got me the exact car and price that I wanted. Great salesman!!! More

Great customer service Ryan Adamczyk was the salesman that helped me and was very knowledgeable of the cars. He made the car buying experience very easy, not trying to sell Ryan Adamczyk was the salesman that helped me and was very knowledgeable of the cars. He made the car buying experience very easy, not trying to sell me something that I didn't want. Thanks again More

Great day at Lajuene with Coral. I would rather be doing anything else, ( almost ), than spend several hours at a car dealership.....however; the experience I had at Lajuene, with a I would rather be doing anything else, ( almost ), than spend several hours at a car dealership.....however; the experience I had at Lajuene, with a very kind and friendly sales lady.....( Coral Drumm ) was a pleasant and enjoyable way to spend a few hours. The whole staff was top rate. Justin the finance guy and Rob the sales manager, both, were honest and fair to work with.....But Coral was the game changer. She proves that being a sweet, nice and down to earth young lady, can sell cars, ( or anything else ) that she wants to. Thank you Coral and everyone involved in my enjoyable experience. PS...love my new Honda Civic. More

Twice in one day After having my battery checked at the local Auto Zone and being told it was fine I took my Honda Pilot to Lejeune Honda because it was still needing After having my battery checked at the local Auto Zone and being told it was fine I took my Honda Pilot to Lejeune Honda because it was still needing a jump to start. Heather Dye was very helpful and the service department was prompt. I was informed that after a more thorough battery test it was indeed a bad battery cell and nothing major. She gave me the cost of a new battery but I wanted to check to see if I still had a warranty on the current battery with Auto Zone. Upon finding out it would benefit me more to get the new battery at LeJeune Honda I then called back and Heather said to come on back and they would take care of it. I think between the 2 visits that day I may have spent about 30 minutes there. Great job to all involved in my visit. Dana Brown More

Nothing short of incredible. I was In a rush to get a new car as I had totaled mine a few days prior and was without a vehicle and had an abundance of errands to run. I went in an I was In a rush to get a new car as I had totaled mine a few days prior and was without a vehicle and had an abundance of errands to run. I went in and Ryan was AMAZING! He was beyond helpful and made sure he showed me every feature that the car had so I left with 0 questions. They went above and beyond for my children and I! Def recommend them to anyone! More

Excellent customer service I had a battery problem last week and Heather got me in and out of there in less than 30 minutes. She is always so professional and helpful and greets I had a battery problem last week and Heather got me in and out of there in less than 30 minutes. She is always so professional and helpful and greets you with a smile. Great asset to the dealership. More

Fast Service, Great Staff Only place I will go! Heather Dye is always amazing, I can call her last minute and she always will find time to squeeze me in (even when I tend to be Only place I will go! Heather Dye is always amazing, I can call her last minute and she always will find time to squeeze me in (even when I tend to be a little late for my appointment). She is always super friendly and very helpful when it comes to servicing my car. NEVER TRIES TO SELL ME THINGS I DO NOT NEED!! This is a huge plus compared to other places I have dealt with where an oil change could turn into much much more. I will only deal with two guys working on my car, Ryan and Shaune. Again, amazing staff! They take the time to walk me out and tell me what my problem is/was (I had a slow leaking tire issue for quite some time). There is no grey area or sugar coating, they give it to me straight and tell me what I need or what they can do. Definitely a 5 star worthy staff! I can't express how much help these three employees are whenever I walk through the door with my next problem or service. More

Best car buying experience! Internet search caught our interest at LeJeune Honda. We weren't "needing" a new Honda because our 2008 Honda was still in great condition. But Ryan t Internet search caught our interest at LeJeune Honda. We weren't "needing" a new Honda because our 2008 Honda was still in great condition. But Ryan took on my challenge, got the Accord I wanted. No questions, no hassle, no pressure, no bombardment of calls - just your car is here waiting on you! My kind of car buying experience!! Way to Ryan!! Super happy NEW Honda owners! More