Stevinson Chevrolet experiences much lack of honesty, professionalism, experience, integrity, and good customer service.
Buying two trucks from Stevinson Chevrolet has been the worst experience of my life. Don't waste your time buying from a place that isn't trustworthy and honest! Financing is a joke in this dealer, inexperienced and very unprofessional. Words are just words at this dealership, make sure that everything they say and promise it's in writing before you walk out with a new vehicle, or you will experience the same problems I did. I was promised by two finance personnel and their sales manager that my purchase was completely guaranteed, approved and also given the " I have worked for over 30 years, I would never lie to you". " This is a family owned business and would never risk its reputation". I got called for the 5th time to provide them more information, very disappointing!!! I was very clear to all of them that I did not wanted to take the trucks unless I was completely approved and guaranteed that both purchases were absolutely clear. I WAS WILLING TO WAIT UNTIL APPROVAL BEFORE TAKING BOTH TRUCKS HOME!!!! They obviously didn't care and let me go home with two brand new trucks. One truck was financed by my wife and myself which we had a 730 & 720 credit score and, the second truck was financed by my brother and I was going to be co-signer for him because he was starting credit for the first time. I found out that only one truck was approved and clear from the bank, but the second truck wasn't. They didn't bother telling me anything until they finally realized that the bank wouldn't approved it. I was then asked to sign another contract with myself only, with a higher rate and a different bank so I could keep my brother's truck also. What's the point of paying for a truck when no credit will be established, that's what my brother told them. They ran my credit again without my consent and the only reason I found out was because I monitor my credit online. Now I have to dispute those inquires to my credit bureaus because they ran my credit again without my signature. I complained to them and asked why they ran my credit without even telling me anything. They responded to me with the excuse that I signed a credit release form and that they could run it as much as they wanted to find me the better rate. BUT IF WE HAD A SIGNED CONTRACT, WHY WOULD YOU RUN IT AGAIN????? LIES, LIES, and nothing but LIES I got from them. Also, if one truck was financed with credit scores of 730 & 720 why would it be at the same rate as the other truck when someone had no credit and co-signer of 720. They couldn't answer me that question with a real explanation. All they said was that they were trying to make them both even and fair. Sounded to me as BS, because after I returned one of the trucks, I immediately applied for a loan with a credit union and got approved for the same amount at a lower rate. After my brother decided to return the truck because of everything they did to us, we were threatened to be charged for mileage and usage of the truck. How unprofessional!!!!!! One bad employee can make a big difference on a great company. Great sales personnel (Dick Duffy) but horrible customer service from financing. Situations like this will be reported to Chevrolet, Customers Relations, Business owner, BBB, General Attorneys Office and even Local NEWS. I am only waiting to have my clear bra done after 1 month of my purchase, and hope to never have to service my truck at this place.
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