Stevinson Lexus of Frederick

Over the past 40+ years of owning both foreign and domestic cars, I have dreaded going to the dealers for service. That is until now! Stevinson Lexus of Frederick has changed my feeling of dread to domestic cars, I have dreaded going to the dealers for service. That is until now! Stevinson Lexus of Frederick has changed my feeling of dread to one of calm. I now know that my cars (ES330 and RX330) will be taken care of without any problems. Too many times in the past I was told that the problems with the car were all my fault and the dealer wouldn't cover any costs. Customers mattered very little except that they could pay the bill. And if my wife took in our car for service, she never knew what to expect. Most of the time the attitude was to ignore her comments. After all she was only a woman. The service department personnel at Stevinson Lexus of Frederick are friendly, courteous, willing to spend time answering questions, and making you the customer feel like you are indeed respected. Even if you are working with a specific service person and that person is busy with another customer, you are not ignored. Other service personnel are there to assist you. Since buying our two previously owned Lexuses, we have worked primarily with Matt Waygood. His attitude personifies the attitude of all the service personnel which is that you are a guest and are treated as such. Come to think of it, all the Stevinson Lexus personnel exhibit that attitude. Maybe that is the reason Lexus personnel are so different from those found at other dealers. My wife and I highly recommend Stevinson Lexus of Frederick service department! More

I reconmmend Stevinson Lexus of Frederick in a New York I reconmmend Stevinson Lexus of Frederick in a New York City minute based on the promptness of service, absolute best prices for parts, and knowledg I reconmmend Stevinson Lexus of Frederick in a New York City minute based on the promptness of service, absolute best prices for parts, and knowledge base of staff. Audra Hames went out of her way to accomodate my needs, explained the workings under the hood, quoted great prices and shipping, thus leaving my satisfaction at the highest level. My wait time was also very short. I plan on keeping my 1999 Lexus SC300 for a long time to come, knowing I have this type of service available to me. Audra and Stevinson Lexus of Fredrick exceed expectations, so if you need anything dealer related, this is the place to shop and purchase. More

Audra Hames has been extremely helpful every time I have called or needed something for my Lexus. She is very knowledgeable and goes beyond the call of duty to make sure I am taken care of. I am so glad tha called or needed something for my Lexus. She is very knowledgeable and goes beyond the call of duty to make sure I am taken care of. I am so glad that Lexus built a dealership closer to Northern Colorado...makes it extremely helpful and convenient for the people who live in Ft. Collins, Colorado. Bruce Webb More

After shopping at other dealerships where there was limited product knowledge, we were pleased when we stopped in at Stevinson Lexus of Frederick. Adam Fedak was pleasant, knowledgeable, courteous and limited product knowledge, we were pleased when we stopped in at Stevinson Lexus of Frederick. Adam Fedak was pleasant, knowledgeable, courteous and extremely professional. From the moment we met with Adam and since we have taken delivery of a very fine RX350, his customer service, attention to detail and follow up never changed. The dealership and people were a very clear step above what you have come to expect. Clearly the dealership and the personnel at Stevinson Lexus of Frederick are another echelon. We will recommend Adam Fedak and Stevinson Lexus for excellence in customer service, product knowledge and quality to our friends and family. More

Chris was the epotime of professional and helpful. He drove the car we were interested in to the town we live in for the convenience of seeing it without the long drive down the highway. He was kind and drove the car we were interested in to the town we live in for the convenience of seeing it without the long drive down the highway. He was kind and attentive without being pushy in any way, and worked out a deal for us that was very fair. We got a beautiful car, the car of my wife's dreams, in a way that was pleasant and palatable. By the way, we looked at a car that was, in many ways identical, and chose to work with Chris because he was head and shoulders above the other (non-Lexus) dealer. Thanks for the car and the experience!! More

The customer service was vantastic. Russ found a recall that had not yet been performed on my 2007 Lexus and took care of it at no charge. Jessica was very helpful in getting me scheduled for service. I ha that had not yet been performed on my 2007 Lexus and took care of it at no charge. Jessica was very helpful in getting me scheduled for service. I had quite a few questions before I scheduled but she answered them all. I will be returning to Stevinson Lexus for future service and vehicle purchases. More

We have owned our RX 350 since 2008. Every time we visit the dealership, we are impressed with the professionalism and courtesy! I have lived all over the U. S. and have experience many different dealers o the dealership, we are impressed with the professionalism and courtesy! I have lived all over the U. S. and have experience many different dealers over the years. I can say without reservation that Stevenson is absolutely the best. They are timely in their service, responsive to the questions/need of the customer, and in fact, they even look out for the customer and continually have the customer's best iinterest at heart. In my husband's 92 years he has had many experiences with dealerships and owned five different Cadillacs. He believes that this is the best experience he has had! In sum, I look forward to my time at Stevenson Lexus, mostly because of Russ Dawson and his terrific attention to detail and caring attitude for both my car and me. Thanks so much and keep up the wonderful good works! I know that i will continue to be a customer for years and years. Sincerely, Shirley R. Wasson More

I have owned seven Lexus cars and the best service consultant I have ever worked with is Russ Dawsom. Now he is the only one I work with now. The car is always clean fixed and ready to go at the time consultant I have ever worked with is Russ Dawsom. Now he is the only one I work with now. The car is always clean fixed and ready to go at the time promised. Russ is a great trouble shooter and adviser. More

I have been dealing with Lexus and Russ for years. They are always over the top friendly, I get in and out in the time they specify, and I receive a loaner when necessary. A good experience all around. are always over the top friendly, I get in and out in the time they specify, and I receive a loaner when necessary. A good experience all around. The lounge is always clean and accommodating. I would recommend Stevenson Lexus to anyone, and would purchase another vehicle from the. Jenny Hood More

Upon arriving at Lexus of Frederick for service, we were immediately met by Andy Anderson, who welcomed us and invited us into his office where he thoroughly and perfessionally explained what our service wo immediately met by Andy Anderson, who welcomed us and invited us into his office where he thoroughly and perfessionally explained what our service would entail. As we waited for our Lexus to be serviced, we also enjoyed speaking with Scott Sloane, who sold us our Lexus in 2009. We HIGHLY recommend both Andy and Scott for your Lexus needs. They are AWESOME! Steve & Alexa Dahlinger, Morrill, Nebraska. More