I needed to replace my Subaru Forrester with another snow and mountain worthy vehicle. The Subaru was working fine, so I had time to consider my options. I looked at the Touareg (VW), Murano (Nissan), Q5 (Audi), and RDX (Acura). I drove a used Lexus RX 300 at another used car dealer, decided the Lexus was the best option, and decided to "give the dealer a try," knowing that I would get a well-maintained vehicle but getting a good price might take some patience. I phone the dealership way early, to find out what time they opened, and almost immediately MIKE BUTTERFIELD, the sales manager called me back. Before I arrived, ZACH (the salesman) had warmed up the right car for me (2007 RX 350), we went for a test drive, and I decided this was the right car. (Zach is young, 19, so I felt Mike should be closely involved in the negotiation.) I let them know I was gonna purchase a vehicle when the price was right, that I had time, and that I'm not the best negotiator (I say what my price is and don't really move from there). There was no hard sell or anything, but initially we did not agree on the price.
We shook hands and I thanked them, drove away, knowing I'd hear back from them eventually (while I kept my eyes out for another RX 350). No sooner did I turn left into my neighborhood (20 minutes away), than Zach calls me and Mike sends me a text. "Just wanted to let you know, we can sell you the blue one for xxxxxx." Picked up my wife, turned around, bought the vehicle.
The experience was pleasant. Mike is excellent with people. He understood both my needs and personality. He kept the situation light, made jokes, and laughed at my jokes (both funny and not so funny).
The next morning, ran some errands and came home and said, "I think we made a mistake." "What do you mean?" (I thought maybe the car was smoking.) "I don't know how we'll ever go back to a Nissan once we've driven the Lexus."
Dr. MB, Boulder
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