Stevinson Toyota West

Never went over truck features Came with crap tires and they told me they had 60% life tried to cancel 2800.00 insurance through email like they asked cause I didn’t want it and they never got nothing ba they told me they had 60% life tried to cancel 2800.00 insurance through email like they asked cause I didn’t want it and they never got nothing back to me More

I was advised the 20k service would take approximately two hours. Due to an unexpected battery issue, the service ultimately took longer, which I understand. The concern was the lack of proactive communic two hours. Due to an unexpected battery issue, the service ultimately took longer, which I understand. The concern was the lack of proactive communication regarding the delay. I was not notified as the timeline changed, and this has been a recurring issue during previous visits. Clearer communication would significantly improve the customer experience. More

They tracked down a difficult issue to find and got it fixed at a reasonable price. fixed at a reasonable price. More

I was given an hour and 15 minute wait time for an oil change, I waited 2 hours. I followed online and did not receive a text to say they were finished, it never updated online to say the car was ready. change, I waited 2 hours. I followed online and did not receive a text to say they were finished, it never updated online to say the car was ready. I had to ask an employee to check on it for me. By the time I left the lot the online tracker had still not updated to say the job was complete. The customer service in the service center is not very considerate to their customers or their time. More

I had a great experience with the vehicle sales manager Mallory. Very kind, patient, and professional. She explained everything clearly and made the whole process smooth and stress-free. Highly recommended Mallory. Very kind, patient, and professional. She explained everything clearly and made the whole process smooth and stress-free. Highly recommended. More

Salesman was very pleasant, knowledgeable, and if he didn’t know the answer to a question, he would find out rather than making something up. Sales process was generally good although dealer was tougher didn’t know the answer to a question, he would find out rather than making something up. Sales process was generally good although dealer was tougher on trade-in value than seemed reasonable. Sales process built-up how great the vehicle was, then finance department tried to sell the opposite to essentially scare/warn new car purchasers into buying very expensive maintenance/extended warranty products. Totally outrageous!! I told the finance guy we bought a Toyota so we didn’t have to buy extended warranties and we weren’t interested no matter what. We’d also hit our financial limit just buying the vehicle. He kept trying to sell us a myriad of products we weren’t interested in and we politely requested he not waste his time nor ours. He didn’t listen, kept trying to sell us, and we wanted to run out of there. If we didn’t like the vehicle we were purchasing so much we would have left in a heartbeat. Never had this happen purchasing a vehicle in five decades of doing so. Ruined the whole buying experience. Strategic mistake from a dealer/manufacturer perspective. Pushing "up-sales” particularly when customers clearly say they aren’t interested, ruins credibility and trust built-up over many years. More

Stephenson was an absolutely wonderful buying experience. Graham was an unbelievable sales specialist that knew everything about every option. Would highly recommend. Graham was an unbelievable sales specialist that knew everything about every option. Would highly recommend. More

Great experience having my RAV4 serviced at STEVINSON Toyota West. I got a new set of tires installed and an oil change and they were friendly, thorough and efficient! Will definitely continue bringing m Toyota West. I got a new set of tires installed and an oil change and they were friendly, thorough and efficient! Will definitely continue bringing my vehicle here for future needs. More

Stevenson Toyota West service department appears to have done a good job of determining the repairs that my car needs. done a good job of determining the repairs that my car needs. More

Brandon was my service agent . He was excellent how easy checking in and explaining all the details that I needed to know for my 2025 4Runners first scheduled service. Waiting area He was excellent how easy checking in and explaining all the details that I needed to know for my 2025 4Runners first scheduled service. Waiting area was large and comfortable, my vehicle was done 1/2 hour before the time I was told. Very good experience, Thanks, Gary H. More