Stevinson Toyota West

They tracked down a difficult issue to find and got it fixed at a reasonable price. fixed at a reasonable price. More

I was given an hour and 15 minute wait time for an oil change, I waited 2 hours. I followed online and did not receive a text to say they were finished, it never updated online to say the car was ready. change, I waited 2 hours. I followed online and did not receive a text to say they were finished, it never updated online to say the car was ready. I had to ask an employee to check on it for me. By the time I left the lot the online tracker had still not updated to say the job was complete. The customer service in the service center is not very considerate to their customers or their time. More

I had a great experience with the vehicle sales manager Mallory. Very kind, patient, and professional. She explained everything clearly and made the whole process smooth and stress-free. Highly recommended Mallory. Very kind, patient, and professional. She explained everything clearly and made the whole process smooth and stress-free. Highly recommended. More

Salesman was very pleasant, knowledgeable, and if he didn’t know the answer to a question, he would find out rather than making something up. Sales process was generally good although dealer was tougher didn’t know the answer to a question, he would find out rather than making something up. Sales process was generally good although dealer was tougher on trade-in value than seemed reasonable. Sales process built-up how great the vehicle was, then finance department tried to sell the opposite to essentially scare/warn new car purchasers into buying very expensive maintenance/extended warranty products. Totally outrageous!! I told the finance guy we bought a Toyota so we didn’t have to buy extended warranties and we weren’t interested no matter what. We’d also hit our financial limit just buying the vehicle. He kept trying to sell us a myriad of products we weren’t interested in and we politely requested he not waste his time nor ours. He didn’t listen, kept trying to sell us, and we wanted to run out of there. If we didn’t like the vehicle we were purchasing so much we would have left in a heartbeat. Never had this happen purchasing a vehicle in five decades of doing so. Ruined the whole buying experience. Strategic mistake from a dealer/manufacturer perspective. Pushing "up-sales” particularly when customers clearly say they aren’t interested, ruins credibility and trust built-up over many years. More

Stephenson was an absolutely wonderful buying experience. Graham was an unbelievable sales specialist that knew everything about every option. Would highly recommend. Graham was an unbelievable sales specialist that knew everything about every option. Would highly recommend. More

Great experience having my RAV4 serviced at STEVINSON Toyota West. I got a new set of tires installed and an oil change and they were friendly, thorough and efficient! Will definitely continue bringing m Toyota West. I got a new set of tires installed and an oil change and they were friendly, thorough and efficient! Will definitely continue bringing my vehicle here for future needs. More

Yes, I had my oil changed on 1/6/26, Jorge gave me the multi inspection and suggested that I need it to replace my battery, so I called and made an appointment for Friday 1/9/26 at 3:45pm ; I took my rece multi inspection and suggested that I need it to replace my battery, so I called and made an appointment for Friday 1/9/26 at 3:45pm ; I took my receipt to show him that I purchased my battery on 11/21/2022 and he told me; you still have warranty because it is before 39 months, you only have to pay 50 percent. But he said the battery test takes few hours. So I told him to make my an appointment for Tuesday at 12:40pm. So I told him if I could come earlier because I had to pick up my grandaughter from school; so he said go get and come early so I did. And Tuesday 1/13/26 Blaine Peckham help me and I showed him my receipt for the battery warranty and he said it is only going to covered 25 percent and I would pay 75 percent and I had to go back to him and told him it is like 37 1/2 months. So he said let me ask. And then when my car was ready he gave me the keys and I even thanked him for been out of there early. So nightmare started when I turned on my car; and I sounded like the battery didn't have charge , so I turned on and off my car 3 or 4 times and I wasn't working properly, so I go back to Blaine and explained what was happening to my car and I asked him a couple of times can you guys please check the battery or any cables next to the battery, and he said NO. When we put a battery they have to check that it is in good condition. I told him my car was working perfect before coming, I had my car for 17 1/2 years and I know it's a good Car . He suggested to have it diagnostic but it had to be the next day. So I drove my car , really disappointed and went to Target parking lot and turned my car 3,4 times and It was doing the same, it will be on for a minute or 2 it felt terrible, so I said maybe it needs to charge a little bit more. And called my husband and he told me go back to Toyota service, so drove back to Toyota and Blaine wasn't there , so I was relieved. So I go In to Office B and talked to a gentleman I do not remember his name and explain to him what was going on with my car . And I did asked him can the technicians Please check the battery or any cables and he said Yes. So I felt some hope that as soon the technician will look at it, he was going to see that something wasn't right ( on battery, or on the installation of the battery. And he said we turned your Car few times and It is Working good, So I felt so much relief, that the Nightmare was over. Chris gave me the Keys so I could turn on my car. And after the technician Checked my car , it is been working good. It was like 2 1/2 hours of Nightmare. I am a second owner of this Sequoia 2005, and it is the Best car I ever had. My name is Rebeca and my phone number is +1 (303) 598-9404 More

Stevenson Toyota West service department appears to have done a good job of determining the repairs that my car needs. done a good job of determining the repairs that my car needs. More

Brandon was my service agent . He was excellent how easy checking in and explaining all the details that I needed to know for my 2025 4Runners first scheduled service. Waiting area He was excellent how easy checking in and explaining all the details that I needed to know for my 2025 4Runners first scheduled service. Waiting area was large and comfortable, my vehicle was done 1/2 hour before the time I was told. Very good experience, Thanks, Gary H. More